Reviews
They worked with me, but I paid full MSRP for the vehicle, after a $4,500 dollar NISSAN rebate. I attempted to get a dealership discount, but was refused, despite Dutch Miller in Wytheville,Va offering a $2,500 dealership discount on the same vehicle. I was locked into buying a car with bill cole or else I would have went elsewhere after finding out "the out the door" cost of the vehicle. Because I was locked into buying with them, they took advantage. It didn't even have all the features I wanted.
They worked with me, but I paid full MSRP for the vehicle, after a $4,500 dollar NISSAN rebate. I attempted to get a dealership discount, but was refused, despite Dutch Miller in Wytheville,Va offering a $2,500 dealership discount on the same vehicle. I was locked into buying a car with bill cole or else I would have went elsewhere after finding out "the out the door" cost of the vehicle. Because I was locked into buying with them, they took advantage. It didn't even have all the features I wanted.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 3.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.
Our Honda had severe electrical problems on our trip back from Florida. The dealer we bought the car from recommended Bill Cole Honda. They said they would have to do a complete electrical test but found that it was merely a loose connection on the battery and they didn't charge us anything even though they spent over an hour of time helping us. In particular, I want to thank James S, who was our service consultant. He explained things well and gave us confidence to drive the rest of the way home and we did get home! I have high confidence in this dealership!
Our Honda had severe electrical problems on our trip back from Florida. The dealer we bought the car from recommended Bill Cole Honda. They said they would have to do a complete electrical test but found that it was merely a loose connection on the battery and they didn't charge us anything even though they spent over an hour of time helping us. In particular, I want to thank James S, who was our service consultant. He explained things well and gave us confidence to drive the rest of the way home and we did get home! I have high confidence in this dealership!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thank you for sharing your experience with Bill Cole Automall Bluefield. We’re glad James S. and our team were able to quickly identify the issue and give you confidence to continue your trip safely. It’s wonderful to hear your trust in our dealership, and we appreciate you taking the time to share your kind words!
Don't buy here they sold me a vechile with a rusted out muffler(didn't say it to me or in contract)
Don't buy here they sold me a vechile with a rusted out muffler(didn't say it to me or in contract)
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Christopher, we are very concerned to hear about the issue with your vehicle. This is not the experience we want for any customer. Please contact our General Sales Manager, Ryne Shuff, at [email protected] so we can address this matter promptly.
I’m sure that there are many good salesman at Cole’s but my advice would be to ask for Mr John Young. He was so helpful and thorough. Great guy.
I’m sure that there are many good salesman at Cole’s but my advice would be to ask for Mr John Young. He was so helpful and thorough. Great guy.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello, thank you for the great review! We’re so happy to hear that John Young made your experience at Bill Cole Automall Bluefield a positive one. We appreciate your recommendation and look forward to helping you again in the future!
This dealership is amazing, they are always nice and helpful, wouldn’t go anywhere else
This dealership is amazing, they are always nice and helpful, wouldn’t go anywhere else
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, Thank you so much for your kind words, Britt! We're thrilled to hear that you consistently have a great experience with our team. Your loyalty means a lot to us, and we’re so happy to be your go-to dealership! We look forward to assisting you again soon!
Fast, helpful, kind - truly a great experience! Greg is so knowledgeable, he is the guy to help!
Fast, helpful, kind - truly a great experience! Greg is so knowledgeable, he is the guy to help!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
HI, Thank you for your wonderful review, Britt! We’re so glad to hear you had a fast, helpful, and kind experience. Greg truly is fantastic, and we’re happy he could assist you. We appreciate your feedback and look forward to helping you again soon!
Super obliging and eager to help, straight forward process. Answered all of my concerns. I've bought two cars through Bill Cole's and have never been disappointed with their sales or service departments. They have been phenomenal I truly enjoy my Nissan and will definitely be back to do more business with the folks at Bill Cole's even if I am four states away.
Super obliging and eager to help, straight forward process. Answered all of my concerns. I've bought two cars through Bill Cole's and have never been disappointed with their sales or service departments. They have been phenomenal I truly enjoy my Nissan and will definitely be back to do more business with the folks at Bill Cole's even if I am four states away.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you so much for your amazing review! We’re thrilled to hear that you’ve had such a positive experience with both our sales and service departments. It’s wonderful to know you’re enjoying your Nissan, and your loyalty means the world to us. We look forward to continuing to serve you, no matter the distance!
They are the best all around! They always are friendly! The salesmen are top notch!
They are the best all around! They always are friendly! The salesmen are top notch!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, Austin! We're thrilled to hear that you always have a great experience with our team. We truly appreciate your feedback and are so glad our sales team has made such a positive impression. We look forward to serving you again soon!
This dealership has always worked well with me and has been fantastic with my situation. Will always continue to work with them!
This dealership has always worked well with me and has been fantastic with my situation. Will always continue to work with them!
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, Thank you for your wonderful review! We’re so glad to hear that we’ve been able to work well with you and support your needs. Your continued trust means a lot to us, and we look forward to working with you for many more years to come!
Service team was courteous and professional. Was able to find problem and preform repair in timely manner.
Service team was courteous and professional. Was able to find problem and preform repair in timely manner.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, Thank you for your great feedback! We're so glad to hear that our service team was courteous and professional, and that we were able to quickly identify and repair the issue. We truly appreciate your trust and look forward to serving you again!