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Bill Cole Automall

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (86 reviews)
2019 state dealer award
View 2 awards
2019 state dealer award
2019 consumer dealer award

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (86 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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used car purchase

Cole automall made the car buying process great. Best experience I have ever had buying a car! I'm telling all my family and friends to go to Cole automall!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 3.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Fast and great service

Got an oil change and a plug in a tire and both times the service was fast, friendly and great work. Thank you!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Outstanding Sales Team

I needed a better car but actually dreaded shopping for one. The Bill Cole Auto Sales Team changed my perspective in that arena. They were welcoming, helpful, patient, but not persistent; and as promised, their whole team made my purchase experience extremely enjoyable. Thank you to every member of their team. I look forward to returning for my scheduled service appointments. Recommendation: Drive to Princeton, try Bill Cole Auto...I believe you, too, will be glad you did.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Outstanding Sales Team (Addendum)

The Bill Cole Auto Sales team were "persistent, but not pushy".

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Excellant service

I would highly recommend anyone to Coles Nissan. Dennis Booth was an exceptional salesman, he went above and beyond. He was very knowledgeable about the product and the warranties.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Above and Beyond and to the Rescue

I brought my 2014 Kia Forte to Cole's while travelling from Ontario Canada to Orlando Florida. I had had my vehicle serviced in Brantford Ontario the day before I left and developed "grinding and banging noises" on the drivers front side. I found Coles via I-Phone and when I arrived out of the blue they took amazing care of me. Turns out the brake caliber bolts were loose and 1 was missing. Long story short, Jerry and Chris would not let me leave until they were satisfied I was safe and the vehicle fit to drive. We are dealing with the Kia dealershp in Canada regarding this issue, but for Cole's in Bluefield they are the best. I am so fortunate to have found them and have the problem fixed. Thank you Cole's Kia.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Best shopping experience purchasing an automobile

We were very pleased with our car buying experience at Cole Nissan.. From sales, management, finance to service, everyone went out of their way to make this a pleasant experience. We would recommend Bill Cole Auto Mall to anyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Service

Excellent! Fast and courteous! I will definitely bring my Honda back to be serviced again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Review for 1-19-2015 servicing

The hospitality is wonderful. I like that the workers speak to you and in a way make you feel at home. It is hard to find a place that services well and treats their clients in the same manor.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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A WONDERFUL EXPERIENCE

My experience was really wonderful. I first met Manager Brandon Goings who was very very helpful and kind to me. He referred me to Sales Consultant Tyler Yates, and the both of them worked together to come up with a wonderful buying plan for me. I then met with Business Manager Brian Allen who took expert care of me. All of these Cole Chevy employees made me feel like I was very important and almost like family. I am very happy with my purchase and my experience there at Cole Honda. I was very nervous at first having to deal with all of these people but they made me feel right at home. My SINCERE THANKS go to Brandon Goings, Tyler Yates and Brian Allen for your help and expertise because you made my buying experience a wonderful one.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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