Reviews
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Cole automall made the car buying process great. Best experience I have ever had buying a car! I'm telling all my family and friends to go to Cole automall!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 3.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Fast and great service
Got an oil change and a plug in a tire and both times the service was fast, friendly and great work. Thank you!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Outstanding Sales Team
I needed a better car but actually dreaded shopping for one. The Bill Cole Auto Sales Team changed my perspective in that arena. They were welcoming, helpful, patient, but not persistent; and as promised, their whole team made my purchase experience extremely enjoyable. Thank you to every member of their team. I look forward to returning for my scheduled service appointments. Recommendation: Drive to Princeton, try Bill Cole Auto...I believe you, too, will be glad you did.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Outstanding Sales Team (Addendum)
The Bill Cole Auto Sales team were "persistent, but not pushy".
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Excellant service
I would highly recommend anyone to Coles Nissan. Dennis Booth was an exceptional salesman, he went above and beyond. He was very knowledgeable about the product and the warranties.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Above and Beyond and to the Rescue
I brought my 2014 Kia Forte to Cole's while travelling from Ontario Canada to Orlando Florida. I had had my vehicle serviced in Brantford Ontario the day before I left and developed "grinding and banging noises" on the drivers front side. I found Coles via I-Phone and when I arrived out of the blue they took amazing care of me. Turns out the brake caliber bolts were loose and 1 was missing. Long story short, Jerry and Chris would not let me leave until they were satisfied I was safe and the vehicle fit to drive. We are dealing with the Kia dealershp in Canada regarding this issue, but for Cole's in Bluefield they are the best. I am so fortunate to have found them and have the problem fixed. Thank you Cole's Kia.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Best shopping experience purchasing an automobile
We were very pleased with our car buying experience at Cole Nissan.. From sales, management, finance to service, everyone went out of their way to make this a pleasant experience. We would recommend Bill Cole Auto Mall to anyone.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Service
Excellent! Fast and courteous! I will definitely bring my Honda back to be serviced again.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Review for 1-19-2015 servicing
The hospitality is wonderful. I like that the workers speak to you and in a way make you feel at home. It is hard to find a place that services well and treats their clients in the same manor.
- Customer service 5.0
- Buying process 4.0
- Quality of repair 4.0
- Overall facilities 5.0
- Overall experience 4.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
A WONDERFUL EXPERIENCE
My experience was really wonderful. I first met Manager Brandon Goings who was very very helpful and kind to me. He referred me to Sales Consultant Tyler Yates, and the both of them worked together to come up with a wonderful buying plan for me. I then met with Business Manager Brian Allen who took expert care of me. All of these Cole Chevy employees made me feel like I was very important and almost like family. I am very happy with my purchase and my experience there at Cole Honda. I was very nervous at first having to deal with all of these people but they made me feel right at home. My SINCERE THANKS go to Brandon Goings, Tyler Yates and Brian Allen for your help and expertise because you made my buying experience a wonderful one.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase