River City Ford

4.4 out of 5 4.4

Reviews

4.4 out of 5 4.4
35 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    October 14, 2019

    Best experience I've ever had buying a car! Everyone was so great and got me into a brand new 2019 Ford Escape with no hassle! Homer and Jeremy took such... great care of me!! I will definitely recommend to my friends and family and everyone I come in contact with who needs a vehicle!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 2.0 out of 5
    September 13, 2019

    Worst experience ever! Manipulators, high pressure sales! Would never trust them again. They had the audacity to have you sign a contract and then hand... you one key that won't work to start a remote start engine. Refused to make it good by getting the key fob for it. Vehicle has 77-80 decibels noise inside. Can't hear myself think!Said nothing they could do.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 2 found this review helpful. Did you?
  • November 16, 2016

    Homer Wilson was my salesperson and I could not have been more pleased. As a recently divorced mother, I can say I had never felt so comfortable looking... at vehicles. I shopped at one other dealership before coming to River City Ford and felt a little uneasy. Homer went out of his way to help me establish my first car loan in my name only and has an adorable daughter I may add. I would highly recommend Homer and this dealership to all my family and friends.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    5 people out of 6 found this review helpful. Did you?
  • 5.0 out of 5
    March 27, 2019

    The customer service in the service center was excellent. They made this car repair experience as painless as possible. I appreciate that they kept me... updated on progress. I highly recommend them.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    January 16, 2019

    Zero complaints. Has a trendy vibe and everyone seems so happy. Would recommend with confidence to anyone I know. A+ all the way. I'll be back.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 18, 2018

    Thank you Grant and Jeremy for making miracles happen! The experience was phenomenal from the application to the signing of the loan papers. I love my... new car!

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    September 13, 2018

    Excellent service! My husband and I had never gone through the process of buying a car together and wanted to establish joint credit with each other. ... Louie made this so easy for us. He actually made what had been a frustrating process at other dealerships and turned it into an enjoyable process. First thing is they were honest. So many other dealerships lied to us about having the vehicle we wanted and telling us were approved just to get us in the door only to let us down when we arrived. They either did not have the car or could not get us approved. Louie was great to work with and kept his word and said he would get the vehicle and sent us pics so we knew it was there. Jeremy in financial was an absolute joy to work with as well. Seems cliche to say but we really felt like we knew them a lot longer than one day. It’s still a business but our new Escape will be transporting our most precious cargo, our baby on the way, our son and my husband. Thanks again to everyone there for being awesome.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    August 25, 2018

    I’m a salesman’s worst nightmare. I do all my research prior to visiting a dealer to ensure that I don’t get an unfair price. Most dealers I’ve visited... have seemed annoyed with me however I was pleasantly surprised that Louie Morgan was very patient and strait forward with the price of the vehicle and presenting my financing options. I purchased a used Ram 1500 and was extremely happy with the process. My only complaint is that there was a lack of snacks for customers, something that is standard at most dealerships.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 1.0 out of 5
    August 19, 2018

    I see all these positive reviews and by far this was the worst car buying experience I've ever had. I was told by Heath all I needed to do was return my... other vehicle and not have that loan on my report and the rest was already approved. I did this and have no vehicle now because they did not follow up with the bank even when I double and triple checked that I would be good to go. I have filed a complaint but once again have heard nothing and I am carless and out almost 5000$.

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    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    1 people out of 2 found this review helpful. Did you?
  • 5.0 out of 5
    July 25, 2018

    Best place to buy a car in Huntington area! Heath in the internet dept is super knowledgeable and a great salesman. They make things easy and upfront!... Nobody came close to their price on the F150! My purchase was easy and stress free.

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    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
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