Frank Leta Acura

4.5 out of 5 4.5

Reviews

4.5 out of 5 4.5
60 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    August 4, 2020

    I receive excellent and courteous service every time I visit. This is the best staff that I have worked with at a dealership. . .

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We're so happy to hear that, Lisah! Thank you for taking the time out of your day to leave us this review. If there is anything else we can help you w...ith, please be sure to let us know. Thanks again, Lisah!

  • 5.0 out of 5
    May 24, 2020

    When you’re serviced by the best, why go elsewhere. This time was no exception. Excellent service, excellent product, extremely courteous personnel.... A I love this place.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    That makes us so happy to hear, Kevin! Thank you so much for the kind words and for leaving us this review! If we can ever assist you with anything el...se, please be sure to let us know. Thanks again, Kevin!

  • April 13, 2018

    Brought car in for service. Cougar was very helpful and a pleasure to work with !!! Matt the mechanic and his Blues Team was great Very professional... and thorough Special thanks too Matthew Italiano Service Manager. Great job as always ——- Outstanding dealership ——

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you so much for the nice review! We're so glad you enjoyed working with Cougar and Matt--they're pretty great :) If we can ever help you with an...ything else in the future, we'd be happy to do so! Thanks again, Ron!

  • 5.0 out of 5
    February 20, 2020

    I recently had my care serviced for an oil change and tire rotation along with my rims being fixed. Brad Lehman in service was awesome and helped with... all my needs! Thanks Brad and the nice gentleman that helped out my car seat in! Also Alex Boehm for his friendly service.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    You're so welcome, Julie! Thank you for this kind review! If there is anything else we can do for you, please be sure to let us know. Thanks again!

  • 1.0 out of 5
    February 19, 2020

    STAY AWAY FROM THIS DEALERSHIP. IVE HAD 2 BAD EXPERIENCES WITH STEVE AND HIS DEALERSHIP. I purchased a vehicle from the dealership, 1st went in for service... and my rims were stolen sitting on bricks($5500.00). I believe it was inside job (employee). I talked to Steve the GM and he said they were not responsible but offered a oil change, total joke! Today I go in for an a oil change like previously because I paid for maintenance package, when I purchased the vehicle. The coupon clearly says it is good for 7 years. I get to the DEALERSHIP and service tech says its only good for 5 years and they won't honor contract. I called Steve the gm he said they would honor it. Then 5 mins later said he would not honor it because I reached the limit. I asked how I have several coupons and I asked what is the limit. He said the limit is 7, well why did I get a booklet for more than 7 oil changes. STEVE said it's only good for 5 years. I asked why put 7 years on the coupon. Of course he didn't have an answer. BOTTOM LINE THEY ARE IN IT FOR THE MONEY, basically selling a product with different expiring dates not honoring their very own coupons. IF YOU bought a warranty I caution you to ask questions about expiring services and dates. NEEDLESS TO SAY I WONT BE BACK! I paid for a maintenance contract and you all wont honor it. I AM A PISSED CUSTOMER. TOTAL WASTE OF MONEY! Steve you and your DEALERSHIP is full of xxxx. May consider calling the news!. 2/17/2020. R.Stewart THEN I GET HOME AND NOW I HAVE SCREW IN MY TIRE! OUTDONE. THANKS FRANK LETA

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    RJ, if you have any additional questions after your conversation with our GM, please feel free to reach back out to him anytime. He can be reached dir...ectly at sbrown@frankleta.com.

  • 4.0 out of 5
    December 5, 2019

    Since I purchased my car in April of 2018, I have brought my car to Frank Leta for service and maintenance. The staff there is always courteous, professional... and efficient. They explain everything thoroughly and always try to find a discount coupon for my service. The waiting area is also comfortable and clean and they have great popcorn.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    We love to hear that, L! Thank you so much for this kind review about our dealership and service department! If we can ever assist you with anything e...lse, please be sure to let us know. Thanks again, L!

  • 5.0 out of 5
    August 31, 2019

    My sales person, Brendan was exceptional, explained everything. Looked at a lot of cars with him before making a decision. He was very helpful, the whole... process was seamless.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We love to hear that, Sharryon! Thank you so much for this wonderful review about Brendan, and please be sure to let us know if we can do anything els...e for you in the future. We're always happy to help. Thanks again, Sharryon!

  • 5.0 out of 5
    May 20, 2019

    Excellent advisor service, professional service from mechanics love detail and care they give to my vehicles. This completes what I think about the service... excellent.

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    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thank you so much for this review, Ron! We're so happy to hear you enjoy the service you receive from our service department! If we can ever assist yo...u in any other way, please let us know. Thanks again, Ron!

  • 5.0 out of 5
    March 27, 2019

    I had made a previous review and dinged this dealership over a missing key fob. Since reviews can’t be updated I wanted to let people know that the manager... Travis at Frank Leta contacted me and ensured I got a 2nd key fob for my car. It’s nice to know that when something at a car dealership doesn’t go right there are people that care and will fix the issue. Travis is one of those people and I can say Frank Leta is a place I’d certainly do business with again. Thanks Travis!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We're so glad we could resolve the key fob issue for you, Jim! Thank you so much for taking the time to leave us a review. We hope to serve you again ...in the future, and please let us know if we can do anything else for you in the mean time. Thanks again, Jim!

  • 3.0 out of 5
    March 4, 2019

    I made an appointment and appeared a few minutes early. Rather than honor my appointment, a few "walk-ins" were taken before me. I had to spend 3 hours... waiting for my car for a simple oil change and for them to check out a whining noise in my steering. I was offered a repair at the 2 1/2 hour mark when, if the diagnosis had occurred first, I could have chosen to have the car repaired and leave it instead. I felt ignored, even though a long-term customer.

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    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    I'm sorry to hear about your negative experience! Our Service Manager, Matt Italiano, would love to discuss this with you, and work towards making it... right. We pride ourselves in our reputation for customer satisfaction, and would love the opportunity to make this right. Please contact Matt at 314.828.4969 or mitaliano@frankelta.com. We look forward to hearing from you!

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