Frank Leta Acura

Needs better leadership with excellent customer courtesy. Respond to customer concerns quickly and delete all customer info off the app on their phone.

My husband and I came to Frank Leta with a specific auto in mind to view. We met with Christine Zouglas and it was the best experience we have ever had in purchasing a vehicle. Christine was friendly engaging and made the experience not only pleasurable it was the least amount of time we have ever spent in purchasing a car. I highly recommend her and the friendly staff. She gets 10 stars!!!

Feel they kept a lot of stuff about car and didn't tell us had hail damage that was repaired didn't tell us told us after paper work was done had one key one year old car cost me 500 to get another one they should be up front when buying a car if want u back

Kept information about car from us hail damage that was repaired couldn't see because it was raining should've pointed out to us after deal done only had one key cost 500 for new one could've been more up front with us

I couldn’t have had a worse experience at this car dealership. I bought my first new (to me) Audi from this dealership in October. After paying 500$ to have tint added onto my deal, I ended up spending 3 months and going back to the shop 4 separate times because of how badly it was bubbling and peeling! By the fourth time I got tired of trying to let them get it right and dealt with the pealing tints. Flashfoward to now, my car was totaled in a hit and run. So i went back to Frank Leta to try to find a new one, after having no luck and not having any interest in the cars I did see, I left. This was Friday, I had viewed a 2023 Jetta that I thought could be a good option if I found nothing else in time. Monday I received a call from Frank Leta (Edwin) begging me to come back and look at the car again because he got the price down and into my budget for me. I didn’t want the car because it already had 106k miles which seemed far too high for a vehicle only used for three years. I asked, my mother asked, AND my dad asked if this car was ever used as a rental and it was assured to me over and over by Edwin it was a “one owner vehicle and never a fleet car”. It was 630 when I was able to make it to the dealership so I was rushed through paperwork (he straight up said to me he was rushing me through it because they were about to close). I didn’t get to look anything over as I was signing including the carfax. Only after purchasing a 16k vehicle and driving it home, did i THEN find out i was deceived and conned. How did I find this out? Not because they finally fessed up, not because they realized they made a mistake, but because a enterprise fleet card (pictured) fell out of the sun visor as I pulled it down. I called back to ask if there was a reasonable explanation for this only for Dave (Sales Manager) to cut me off and belittle me every time i tried explaining why I was so upset. I straight up had to ask him to let me finish my sentence BEFORE he started responding because that’s how a civil conversation goes, and he was not giving me that. I asked if there was something he was willing to do considering his fellow employees lied to me and my entire family BLATANTLY. All he had to say was “are you bringing the car back today or tomorrow?”. No customer service, no I’m sorry, no type of apology or making up for the terrible service I experienced. I would think a company would treat a loyal customer with more decency and respect. When I brought the car back and someone told Edwin I was there, he refused to even walk out of the back and apologize or explain to me why what happened, did happen. He sat in the back and hid. (After asking me to write him a good review online! as if?!?) Dave was no where to be seen either. The ONLY person in that entire dealership with a sense of decency is Brendan. It wasn’t his mistake to fix, but at least he came over and apologized to me for the situation the dealership put me in. He at least made me feel heard and he came to me with respect and no attitude. I respect his ability to try to make it right when it wasn’t his mistake to fix. I’d highly reccomend South County Auto Plaza over this dealership as they told me multiple people have came to them with similar issues from Frank Leta, including Frank Leta not actually going along with a release affidavit and spending 40 days fighting them to release a client off their loan on a car they returned. The sales manager dave is extremely rude to customers and incredibly disrespectful to his own employees. He made fun of their appearances and their character to me. Which I did not appreciate and i’m sure they didn’t either! I couldn’t reccomend more how far you should stay away from this dealership!!!

I couldn’t have had a worse experience at this car dealership. I bought my first new (to me) Audi from this dealership in October. After paying 500$ to have tint added onto my deal, I ended up spending 3 months and going back to the shop 4 separate times because of how badly it was bubbling and peeling! By the fourth time I got tired of trying to let them get it right and dealt with the pealing tints. Flashfoward to now, my car was totaled in a hit and run. So i went back to Frank Leta to try to find a new one, after having no luck and not having any interest in the cars I did see, I left. This was Friday, I had viewed a 2023 Jetta that I thought could be a good option if I found nothing else in time. Monday I received a call from Frank Leta (Edwin) begging me to come back and look at the car again because he got the price down and into my budget for me. I didn’t want the car because it already had 106k miles which seemed far too high for a vehicle only used for three years. I asked, my mother asked, AND my dad asked if this car was ever used as a rental and it was assured to me over and over by Edwin it was a “one owner vehicle and never a fleet car”. It was 630 when I was able to make it to the dealership so I was rushed through paperwork (he straight up said to me he was rushing me through it because they were about to close). I didn’t get to look anything over as I was signing including the carfax. Only after purchasing a 16k vehicle and driving it home, did i THEN find out i was deceived and conned. How did I find this out? Not because they finally fessed up, not because they realized they made a mistake, but because a enterprise fleet card (pictured) fell out of the sun visor as I pulled it down. I called back to ask if there was a reasonable explanation for this only for Dave (Sales Manager) to cut me off and belittle me every time i tried explaining why I was so upset. I straight up had to ask him to let me finish my sentence BEFORE he started responding because that’s how a civil conversation goes, and he was not giving me that. I asked if there was something he was willing to do considering his fellow employees lied to me and my entire family BLATANTLY. All he had to say was “are you bringing the car back today or tomorrow?”. No customer service, no I’m sorry, no type of apology or making up for the terrible service I experienced. I would think a company would treat a loyal customer with more decency and respect. When I brought the car back and someone told Edwin I was there, he refused to even walk out of the back and apologize or explain to me why what happened, did happen. He sat in the back and hid. (After asking me to write him a good review online! as if?!?) Dave was no where to be seen either. The ONLY person in that entire dealership with a sense of decency is Brendan. It wasn’t his mistake to fix, but at least he came over and apologized to me for the situation the dealership put me in. He at least made me feel heard and he came to me with respect and no attitude. I respect his ability to try to make it right when it wasn’t his mistake to fix. I’d highly reccomend South County Auto Plaza over this dealership as they told me multiple people have came to them with similar issues from Frank Leta, including Frank Leta not actually going along with a release affidavit and spending 40 days fighting them to release a client off their loan on a car they returned. The sales manager dave is extremely rude to customers and incredibly disrespectful to his own employees. He made fun of their appearances and their character to me. Which I did not appreciate and i’m sure they didn’t either! I couldn’t reccomend more how far you should stay away from this dealership!!!

Jamie was absolutely wonderful to work with when purchasing our car! He was very accommodating and took the time to answer every question I had. I never felt rushed, pressured, or pushed into making a decision. He made the entire car-buying experience easy and comfortable. We truly appreciate his patience, professionalism, and excellent customer service. I would definitely recommend Jamie to anyone looking to purchase a vehicle!

My guys at Leta Acura did me RIGHT!!!! I am so ecstatic right now. I walked out from their dealership with the exact car that I wanted. Thumbs up & spirit fingers to Drew, Dave, and Sam. They worked hard and diligently for the car I wanted. They was all gas no brakes on making sure I got exactly what I wanted. The process was easy and I am so glad I went there and nowhere else. Im telling everybody I know about them. I am all smiles and giggles right now.😁🥰🥳

Employees are polite,helpful and amazing to work with. From sales to finance are wonderful

I bought a 2016 Mazda CX-5 from Frank Leta Acura and later submitted an application to cancel the extended warranty. The Finance Director, D Reidt, accepted the return application and signed off on it, agreed to return the amount in full as I was not interested in the warranty. It has been weeks now, and the dealership is failing to return my money. Whenever you try to get your funds back, communication stalls. It is incredibly frustrating to have signed, binding paperwork from their own management team but still have to chase down my money. Be very careful buying any add-on products here, as getting a refund is a total nightmare even when they agree to it in writing.