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Glenn E Thomas Dodge Chrysler Jeep

(206 reviews)
Visit Glenn E Thomas Dodge Chrysler Jeep
Sales hours: 7:00am to 9:00pm
Service hours: 7:00am to 7:00pm
View all hours
Sales Service
Monday 7:00am–9:00pm 7:00am–7:00pm
Tuesday 7:00am–9:00pm 7:00am–7:00pm
Wednesday 7:00am–9:00pm 7:00am–7:00pm
Thursday 7:00am–9:00pm 7:00am–7:00pm
Friday 7:00am–9:00pm 7:00am–7:00pm
Saturday 8:00am–8:00pm 8:00am–4:00pm
Sunday 10:00am–8:00pm Closed
New (877) 774-0390 (877) 774-0390
Used (888) 285-9631 (888) 285-9631
Service (888) 238-1721 (888) 238-1721

Reviews

(206 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Glenn E Thomas Dodge Chrysler Jeep from DealerRater.

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Best Dodge Dealer

Have been a customer of Glenn E. Thomas Dodge for over 20 years and they are the most outstanding dealership I've ever dealt with. I have bought two different trucks from them over that period of time through a company fleet purchase program. When I came in to meet with the fleet manager she opened her books so that I could compare the information I had received from my company, regarding specifics and price, to the dealership information. No xx, no pressure, no bait and switch--and most importantly no difference between what I thought I was going to get and what the dealership said I could get for the price. As outstanding as my purchase experiences have been, the best part of my experience with this dealership has been with the service department. The mechanics are outstanding and the only service you get is the service you actually need. I currently have over 135K miles on the last truck I purchased from them and it runs like a top.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
2 people out of 2 found this review helpful.

Very happy with my purchase!

My overall experience at the dealership was fantastic. I told him (Helio) what I wanted and how I wanted it and he obliged. No pressure buying. Gotta love it! I will and have recommended this dealership to everyone I come into contact with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Quick, Easy Negotiations

Leased a new Jeep Cherokee via the internet sales department. Easy, straightforward negotiations, no hidden fees/costs, all very straightforward. When it was time to pick up the car, the process was very quick, paperwork was all completed for me. Excellent dealership, would definitely do business with them again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Excellent dealership with a a salesman named Helio...

Excellent dealership with a a salesman named Helio Medrano, who went out of his way to make sure that we got exactly what we wanted!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Friendly and fun experience test driving different...

Friendly and fun experience test driving different vehicles from the large inventory. We selected a couple to choose between, then spent all the time we wanted going through the packages and costs of each one. The rebates were great, as was the Chrysler financing which was simple and quick. Drove away with a new Ram a couple hours after arriving. Thanks to Helio Medrano and Rafael Reynoso for everything.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Worse experience ever!! They don't care for...

Worse experience ever!! They don't care for customers. My car has had numerous problems within the first year. They don't care and are doing nothing about it. They told me the part would arrive in one week, a month later they never called to tell me the part arrived. I had to call the dealers general manager John Davis only to find out the part has been there. With all the problems and issues with the car, they still don't want to do a trade for me. They offered a trade in deal that would cost me money!. Would never recommend this dealer to anyone. It's horrible.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
2 people out of 2 found this review helpful.

Promised me a price for my vehicle and then when I was...

Promised me a price for my vehicle and then when I was ready to close the deal they were going to give me less! Blamed it on a sales manager that had the day off even though I ad it in writing! Waste of time and gas.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Loved my first solo car buying eperience!

I just have to say I was so nervous looking to buy a car, on my own, for the first time, but I have since been pleasantly relieved. The friendly none intimidating staff working here, were amazing. From my first conversation with Mintu over the phone, to Steve selling me the car I wanted, I had a wonderfull car buying experience. You guys have an awesome staff, and amazing customer service. Thankyou, thankyou for not only making this a good experience, but a fun one too.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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purchased new car

You don't often associate car buying as a positive experience but ours was. We think we got a great deal on a car we are very happy with. One more important point about Glenn Thomas Dodge. They have a great staff. Everyone who worked with us (5 different people)spoke freely about how much they enjoyed working there. They all talked about how management has standards that they promote and adhere to. Every business has to make some money to survive. I would rather see my money go to this dealership than any other.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

We sincerely appreciate you taking the time to share your positive car buying experience with our staff and dealership. Everyone here feels very fortunate to have customers like yourself and we are proud to welcome you to the Glenn. E Thomas Dodge Family! Happy Holidays

Awesome experience. Curtious, efficient and quick. We...

Awesome experience. Curtious, efficient and quick. We found a used Camry on AutoTrader.com at this dealership. Sterling was extremely friendly and made the sale quick and painless.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.