Reviews
It's been sold!
I was in the process of purchasing a used car from this dealership. I was in constant contact with the dealer for three days. I e-mailed him and ask him who do I give the check to. He never answered me. When I checked my e-mails,he wrote that the car was sold and it was nice working with me. I guess my money wasn't good enough and TRUMPS DAUGHTER must have bought the car. Don't waste your time with these guys!
- Customer service 2.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Great Service
Just bought my second Honda from this location and it was simple and smooth. First was a pilot and today was a crv Thanks Bill.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Went in skeptical, came out SOLD!
Went to Straub Honda to confirm my choice about buying a new Toyota, either a Rav 4 or a Highlander. Michael Staskey met me at the door and showed me a CR-V. He is without a doubt the most knowledgable sales person I have ever met. I really wanted NOT to like the CR-V and confirm my choice of a Toyota. But Michaels knowledge of the Honda CR-V and his professionalism won me over. He was not pushy or rushed. He showed me how the safety features worked and I was SOLD! The test drive capped it off. The car is awesome and then some. Honda has hit a home run with this car. But it still takes a great sales person to close the deal. And the funny thing was, my neighbor was buying the EXACT same car at the exact same time we were. I can only hope their salesman was as good as Michael.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Service dept
Why make an appointment? So you can sit for hours and get apologies that are insincere? Honda makes great cars but this dealer sucks. Recommend Honda east in Akron Ohio
- Customer service 1.0
- Buying process —
- Quality of repair 1.0
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Service is outstanding
This is the third Honda ('07 Accord, '15 CRV, '17 Civic Touring) we have purchased from Straub and every purchase was made easier than the previous one. Great sales staff, but this staff is more than equalled by the service staff. While we have had no major problems, I am very impressed with the service offered by the Straub service team.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great experience!
I just bought my first new car here. Jose Fields was my salesman and he did an excellent job with everything. Very easy going and made thing happen that I didnt think were possible. Highly recommend!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
2018 Honda CRV AWD
The sales person was very knowledgeable and helpful. He explained everything about the model we were considering and showed us how everything worked once we purchased the vehicle. Great experience on what the customer wants !!!!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Purchasing a CR-V
The sales person was very knowledgeable and helpful. He explained differences between models we were considering. Made the purchasing process very easy
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great Experience
Just bought new Honda Pilot. Dealing with Jared was great. Very knowledgeable and helpful. Was not pushing. Made the decision making process easy
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Great car buying experience.
A tremendously easy car buying experience. Pricing was fair and the sales staff was helpful without being heavy handed. Will certainly buy here again.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase