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Straub Automotive

(117 reviews)
Visit Straub Automotive
Sales hours: 9:00am to 5:00pm
Service hours: 8:00am to 3:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–7:00pm 7:30am–6:00pm
Saturday 9:00am–5:00pm 8:00am–3:00pm
Sunday Closed Closed
New (304) 907-2550 (304) 907-2550
Used (304) 907-4134 (304) 907-4134
Service (304) 238-5623 (304) 238-5623

Reviews

(117 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Straub Automotive from DealerRater.

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It's been sold!

I was in the process of purchasing a used car from this dealership. I was in constant contact with the dealer for three days. I e-mailed him and ask him who do I give the check to. He never answered me. When I checked my e-mails,he wrote that the car was sold and it was nice working with me. I guess my money wasn't good enough and TRUMPS DAUGHTER must have bought the car. Don't waste your time with these guys!

Rating breakdown (out of 5):
  • Customer service 2.0
  • Buying process 1.0
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Great Service

Just bought my second Honda from this location and it was simple and smooth. First was a pilot and today was a crv Thanks Bill.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Went in skeptical, came out SOLD!

Went to Straub Honda to confirm my choice about buying a new Toyota, either a Rav 4 or a Highlander. Michael Staskey met me at the door and showed me a CR-V. He is without a doubt the most knowledgable sales person I have ever met. I really wanted NOT to like the CR-V and confirm my choice of a Toyota. But Michaels knowledge of the Honda CR-V and his professionalism won me over. He was not pushy or rushed. He showed me how the safety features worked and I was SOLD! The test drive capped it off. The car is awesome and then some. Honda has hit a home run with this car. But it still takes a great sales person to close the deal. And the funny thing was, my neighbor was buying the EXACT same car at the exact same time we were. I can only hope their salesman was as good as Michael.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Service dept

Why make an appointment? So you can sit for hours and get apologies that are insincere? Honda makes great cars but this dealer sucks. Recommend Honda east in Akron Ohio

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Service is outstanding

This is the third Honda ('07 Accord, '15 CRV, '17 Civic Touring) we have purchased from Straub and every purchase was made easier than the previous one. Great sales staff, but this staff is more than equalled by the service staff. While we have had no major problems, I am very impressed with the service offered by the Straub service team.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great experience!

I just bought my first new car here. Jose Fields was my salesman and he did an excellent job with everything. Very easy going and made thing happen that I didnt think were possible. Highly recommend!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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2018 Honda CRV AWD

The sales person was very knowledgeable and helpful. He explained everything about the model we were considering and showed us how everything worked once we purchased the vehicle. Great experience on what the customer wants !!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Purchasing a CR-V

The sales person was very knowledgeable and helpful. He explained differences between models we were considering. Made the purchasing process very easy

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great Experience

Just bought new Honda Pilot. Dealing with Jared was great. Very knowledgeable and helpful. Was not pushing. Made the decision making process easy

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great car buying experience.

A tremendously easy car buying experience. Pricing was fair and the sales staff was helpful without being heavy handed. Will certainly buy here again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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