Family Trucks and Vans

We purchased a 07 Chevy from family Trucks and vans June 1 2015. The salesman was very nice and helpful with my purchase..however that was the only nice part about my visit. In another building is the finance people..who are careless and very rude. One week after our purchase we had to purchase new tires..which we knew we had too at the deal..but it was the hidden truth we found out about this vehicle when we took it to a tire place to put on the tires. We found out the ball joint was completely out..which added our bill to about 500$ then also the shocks were completely blown as well is was another 2000$. I took the estimate into the finance manager and he blew me off completely said that they do a full inspection before sale and if the shocks were blown it was our fault. Yeah our fault in one week to blow shocks!!! He told us he would look at them but he said the tire shop was lying. I'm not really sure how you can do a full inspection and also not do an oil change..so now I know they were the liars. He said if the shocks are blown he would fix them..not on their bill but would charge me 500$ for them. Wow..how do you sleep at night. Please byer beware..and avoild this place at all costs!! Familytrucksandvans.com

I was needing basic information. 3 different people called, and if I did not have my actual down payment amount they just blew me off. Haven't heard from them since.

Once I found a truck I liked their website, my wife and I drove down to see it and take if for a test drive. I met with Juan who informed me before I even got behind the wheel that the power steering box was going out and that it was scheduled for repair tomorrow. While driving, it was obvious the power steering box needed replacement but since I was told it was already scheduled to be fixed I didn't concern myself with it. What I did notice was the antenna housing was broken and as such it dangled off to the side. When I mentioned that to him he said "No problem, we'll take care of that for you." After the test drive I decided I liked the truck and wanted to negotiate price. The rear tires were getting bald and so I asked if they would be willing to come down on the price to compensate for the cost of new tires. He then gave me a breakdown of the things they were going to do. He said, the power steering box would be fixed, the antenna housing would be fixed and there was a hubcap missing they would throw a new one on for me, plus they would give me $500.00 off toward new tires. Bringing the total for the truck down to $8,500.00. I felt this was fair and I said I'd take it. We started the paperwork and being so late in the night, we had to wait until the next day to get financing pushed through. Once the financing portion was completed and terms were agreed on, he told me the cost of the truck just went up by $1,500.00! When I expressed my shock and asked why, he said it was because of all the work they did to repair it. When I reminded him of the hand shake agreement we had for all the repairs and the $500.00 off for tires bringing the purchase price to $8,500.00 he said "Yeah, but nothing was written down on paper, so we can change the price if we want to." I then re checked the website, and sure enough, the truck I was already approved for and price agreed on and paperwork started had been changed on their website to reflect the newly raised price. In other words, they will lie right to your face and then rub it in after the fact and not care about ethics or customer satisfaction in any regard. This company is unethical and unscrupulous. Hand shakes mean nothing to Juan and I don't know how he and his cronies sleep at night. They will certainly NOT get any of my business now or in the future. Avoid at all cost!

I bought a box can from them and was told by me sales man that it had a full inspection and was in good working order. Come to find out they never looked at it but rather bought it and placed it on their lot for sale. I had problem after problem with the vehicle and was told that if the transmission needed replaced they would unwind the deal. We'll they sent it to their transmission shop who stated the transmission was no good. They then ripped me of and moved $ around on the new vehicle to make it look as if they were helping me when they were really stealing from me. When I brought this to their Attention they lied some more. Do NOT waste your $ or time with a shady dealership and shady salesmen. Julian their manager is the biggest crook of them all. BEWARE, BEWARE, BEWARE ..... Don't be scammed...

I heard about your car dealership on T.V when I was in the market for a new car and I decided to give your place a try. And I am very glad I did, I was able to buy a new truck for my father. And he loves it.

My friends told me about this place and how the prices are unbelieve just like the cars. I stopped by with my family to check out the vehicles, and I am glad I was able to take one home. The whole process was very calm and stress free.

My friends told me about this place and how the prices are unbelieve just like the cars. I stopped by with my family to check out the vehicles, and I am glad I was able to take one home. The whole process was very calm and stress free.

I have been a past customer here, a long time ago, and I decided I needed a second car so I decided to stop by Family Trucks and Vans for my second car and thankfully they still have amazing customer service and the prices of the quality cars they sell is still an awesome price.

Wonderful! Dan was a miracle marker for today. He was able to help me find the right car with the right price. Will highly recommend to all!!

Wonderful! Dan was a miracle marker for today. He was able to help me find the right car with the right price. Will highly recommend to all!!