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Robert Horne Ford

3.2
(1,130 reviews)
Sales hours: 8:00am to 7:00pm
Service hours: 7:00am to 2:00pm
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Sales Service
Monday 8:00am–8:00pm 7:00am–6:00pm
Tuesday 8:00am–8:00pm 7:00am–6:00pm
Wednesday 8:00am–8:00pm 7:00am–6:00pm
Thursday 8:00am–8:00pm 7:00am–6:00pm
Friday 8:00am–8:00pm 7:00am–6:00pm
Saturday 8:00am–7:00pm 7:00am–2:00pm
Sunday 10:00am–5:00pm Closed
2017 state dealer award View 4 awards
2017 state dealer award 2016 state dealer award
2017 consumer dealer award 2016 consumer dealer award

Inventory

See all 7 vehicles from this dealership.

Reviews

3.2
(1,130 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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5.0

We had one of the best experiences buying a car at Robert

We had one of the best experiences buying a car at Robert Horne Ford, 3400 S. Tomahawk Rd., Apache Junction, AZ. Bobby Spinks was our salesman, wonderful guy! Bobby was knowledgeable, prompt, patient and just a joy to work with!! This dealership and Bobby have our loyalty. We were really dreading looking for a car and it was absolutely a delight!!!

5.0

We had one of the best experiences buying a car at Robert

We had one of the best experiences buying a car at Robert Horne Ford, 3400 S. Tomahawk Rd., Apache Junction, AZ. Bobby Spinks was our salesman, wonderful guy! Bobby was knowledgeable, prompt, patient and just a joy to work with!! This dealership and Bobby have our loyalty. We were really dreading looking for a car and it was absolutely a delight!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thanks for your feedback on your recent visit to Robert Horne Ford. It's great to hear that Bobby was able to assist you and that you had such a positive experience.

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1.0

I traded in a vehicle previously purchased from this

I traded in a vehicle previously purchased from this dealership in October…SIX months ago. For half a year I’ve been trying to get the prorated money due to me from the extended warranty and GAP I purchased from them. The first person I sent the documents completely ignored it and clearly never submitted the documents. He also never responded to emails in trying to follow up. In January, I was given the information of another person I was told that could help me. Here we are 2 1/2 months later, still nothing. This is absolutely unprofessional and unethical business practices, and I would not recommend doing business with them.

1.0

I traded in a vehicle previously purchased from this

I traded in a vehicle previously purchased from this dealership in October…SIX months ago. For half a year I’ve been trying to get the prorated money due to me from the extended warranty and GAP I purchased from them. The first person I sent the documents completely ignored it and clearly never submitted the documents. He also never responded to emails in trying to follow up. In January, I was given the information of another person I was told that could help me. Here we are 2 1/2 months later, still nothing. This is absolutely unprofessional and unethical business practices, and I would not recommend doing business with them.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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1.0

Promised "the Works" for $55 when I called for

Promised "the Works" for $55 when I called for appointment. Said they couldn't do tire rotation because my lug nuts were "swollen"! What a scam! A service that was supposed to cost $60 ended up $92 and they didn't even rotate the tires or check the brakes. Absolutely would NOT recommend this dealership.

1.0

Promised "the Works" for $55 when I called for

Promised "the Works" for $55 when I called for appointment. Said they couldn't do tire rotation because my lug nuts were "swollen"! What a scam! A service that was supposed to cost $60 ended up $92 and they didn't even rotate the tires or check the brakes. Absolutely would NOT recommend this dealership.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Ken, Your feedback is important to us here at Robert Horne Ford. I would appreciate the chance to speak with you about your experience with our Service Team regarding the repairs performed on your vehicle and the associated cost. Please reach out to me at your earliest convenience with your preferred method of contact so we can discuss this. Thank you, Billy Wittmann General Manager wwittmann@roberthorneford.com 3400 S. Tomahawk Rd. Apache Junction, AZ 85119 Roberthorneford.com 480-474-2500

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1.0

Bought a 2018 F150 XLT Sport crew cab listed at $38999.

Bought a 2018 F150 XLT Sport crew cab listed at $38999. Out the door it was just shy of $50k with a $5500 5 yr warranty. Definitely buy the warranty with Ford's. In the first 11 months it has spent nearly an entire month in their service dept getting over $7000 of warranty covered repairs. Service dept is very poor at communicating. They only offer a rental for time it is being actually worked on, not time spent waiting for them to look at it and even then it's $25/day out of pocket to pay for rental car insurance. Very disappointed in the F150 and in the Horne dealership. They ask you to make a service appointment but then say it could take a couple days to get it diagnosed. What's the pint of an appointment then? Biggest vehicle purchase regret of my life.

1.0

Bought a 2018 F150 XLT Sport crew cab listed at $38999.

Bought a 2018 F150 XLT Sport crew cab listed at $38999. Out the door it was just shy of $50k with a $5500 5 yr warranty. Definitely buy the warranty with Ford's. In the first 11 months it has spent nearly an entire month in their service dept getting over $7000 of warranty covered repairs. Service dept is very poor at communicating. They only offer a rental for time it is being actually worked on, not time spent waiting for them to look at it and even then it's $25/day out of pocket to pay for rental car insurance. Very disappointed in the F150 and in the Horne dealership. They ask you to make a service appointment but then say it could take a couple days to get it diagnosed. What's the pint of an appointment then? Biggest vehicle purchase regret of my life.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Hello Mark, We take our customer feedback very seriously. I would like to speak with you about the level of communication you received from our Service Team while doing warranty work on your 2018 Ford F-150 XLT Sport Crew Cab. Please reach out to me at your earliest convenience so we may discuss this in further detail. Sincerely, Billy Wittmann General Manager wwittmann@roberthorneford.com 3400 S. Tomahawk Rd. Apache Junction, AZ 85119 Roberthorneford.com 480-474-2500

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1.0

Buyers Beware!

Buyers Beware!!!! This dealership is so deceptive, and all over the place, so disorganized, communication within the staff is horrible and customer service has been the worst I've seen. I Ordered a Ford Maverick in September 2022 from out of state as I was told the dealership offered delivery. Put my deposit and finally got an email from Ford that it was being built in December 2023. I got a text saying it will be at the dealership on 1/10/24 and I can purchase then. Turns out my salesman left and dealership gave me no communication about this nor was this ever explained even by management. Upon delivery of vehicle (12/28/23) I received a call from Bruce Tessness (I had no idea who this was nor did he explain anything) saying vehicle was delivered and I need to pick up by 1/2/24. I asked for the delivery option that I was promised and he turned in to a total jerk about the situation. I then received a call from my new salesperson (also never told to me who it would be) who was super nice and she offered to deliver the vehicle 1/2 way to me which was about 220 miles. Next morning Bruce calls again and yells at me accusing me of calling the sales person (who I didn't even know it was at this point) and trying to arrange delivery behind his back. At this point I never received any paperwork with final pricing so I asked for it. I got it from Bruce and it was very vague with no explanation of any charges they were adding. When I questioned this Bruce became even more of a jerk and I found out he was adding FACTORY INSTALLED options as being done by the dealership! Then I called the GM, Billy Wittmann, and left a message. Never got a call back, guess I shouldn't have expected one at this point. Then I got a call from another manager, Nick Nevels and he offered delivery 1/2 way for a few hundred dollars, which I was fine with. I told him I'd call back in 30 min with a date and time I can meet. He then had another sales person call me who was another total jerk that didn't even know the situation. I let him know I would finance with my bank and he said Nick will call back. Nick called back and said I needed to finance with them and if I want my bank to finance I'll have to refinance later. The truth came out by Bruce that they needed to sell the vehicle by 1/2/24 in order to report the year end earnings by Ford which is why they would not allow me to finance my vehicle with the bank of my choice. Needless to say instead of taking possession of the vehicle I customized and ordered a year and a half before, I asked for my deposit back as I would never give this dealership a cent! Also Google reviews show this has happened to multiple Maverick orders!

1.0

Buyers Beware!

Buyers Beware!!!! This dealership is so deceptive, and all over the place, so disorganized, communication within the staff is horrible and customer service has been the worst I've seen. I Ordered a Ford Maverick in September 2022 from out of state as I was told the dealership offered delivery. Put my deposit and finally got an email from Ford that it was being built in December 2023. I got a text saying it will be at the dealership on 1/10/24 and I can purchase then. Turns out my salesman left and dealership gave me no communication about this nor was this ever explained even by management. Upon delivery of vehicle (12/28/23) I received a call from Bruce Tessness (I had no idea who this was nor did he explain anything) saying vehicle was delivered and I need to pick up by 1/2/24. I asked for the delivery option that I was promised and he turned in to a total jerk about the situation. I then received a call from my new salesperson (also never told to me who it would be) who was super nice and she offered to deliver the vehicle 1/2 way to me which was about 220 miles. Next morning Bruce calls again and yells at me accusing me of calling the sales person (who I didn't even know it was at this point) and trying to arrange delivery behind his back. At this point I never received any paperwork with final pricing so I asked for it. I got it from Bruce and it was very vague with no explanation of any charges they were adding. When I questioned this Bruce became even more of a jerk and I found out he was adding FACTORY INSTALLED options as being done by the dealership! Then I called the GM, Billy Wittmann, and left a message. Never got a call back, guess I shouldn't have expected one at this point. Then I got a call from another manager, Nick Nevels and he offered delivery 1/2 way for a few hundred dollars, which I was fine with. I told him I'd call back in 30 min with a date and time I can meet. He then had another sales person call me who was another total jerk that didn't even know the situation. I let him know I would finance with my bank and he said Nick will call back. Nick called back and said I needed to finance with them and if I want my bank to finance I'll have to refinance later. The truth came out by Bruce that they needed to sell the vehicle by 1/2/24 in order to report the year end earnings by Ford which is why they would not allow me to finance my vehicle with the bank of my choice. Needless to say instead of taking possession of the vehicle I customized and ordered a year and a half before, I asked for my deposit back as I would never give this dealership a cent! Also Google reviews show this has happened to multiple Maverick orders!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
1 person out of 1 found this review helpful.
Dealer response

Thank you for your review, Nick. We're sorry you didn't have a better experience, and we'd like to address these issues with our team. If it's possible to discuss this matter in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here.

Consumer response

You're GM Billy has (or had) a voicemail with my name and contact number on it which he never responded to during the time I was trying to purchase from you..what makes me think you guys want to reach out now?

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1.0

Robert Horne Ford lied and took advantage of me.

My car keys would not work electronically. I told them I thought I needed the actuater that was in the door of the car. Instead they programed the two car keys. They worked for one day. Another key company said the keys were so corrorded inside that they should have sold me 2 new keys. I asked for my money back. They said I asked them to program the keys. I never even said the word program to them. I they would not give me my $208.00 back.

1.0

Robert Horne Ford lied and took advantage of me.

My car keys would not work electronically. I told them I thought I needed the actuater that was in the door of the car. Instead they programed the two car keys. They worked for one day. Another key company said the keys were so corrorded inside that they should have sold me 2 new keys. I asked for my money back. They said I asked them to program the keys. I never even said the word program to them. I they would not give me my $208.00 back.

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair 1.0
  • Overall facilities 1.0
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Peggy, Your feedback is very important to us at Robert Horne Ford. When given the opportunity, I would like to speak with you about your overall experience with our Service Department regarding your car keys and your subsequent charges. Please contact me so we can discuss this further. Thank you, Billy Wittmann General Manager wwittmann@roberthorneford.com 3400 S. Tomahawk Rd. Apache Junction, AZ 85119 Roberthorneford.com 480-474-2500

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5.0

You guys ROCK!;

It was the best experience of any car dealership I've ever had these guys were awesome easy to talk to easy to work with. Thank you Jeff! you guys rock!

5.0

You guys ROCK!;

It was the best experience of any car dealership I've ever had these guys were awesome easy to talk to easy to work with. Thank you Jeff! you guys rock!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Tamara, thank you so much for the great review and 5-star rating. We are so happy to know that our team was able to provide a great experience, and was easy to talk to on your visit. It was great to work with you here at Robert Horne Ford, and we look forward to seeing you again in the future. Have a great day!

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1.0

In April 2023, our truck had an oil leak.

In April 2023, our truck had an oil leak. We submitted truck to Robert Horne Ford (RHF) in Apache Junction, AZ. Leak was fixed. In addition, we were told that the brakes needed replacement. Why the brakes were examined was not explained. Furthermore, in February 2023, we had a bumper to bumper inspection, including brakes, of our truck in MI before we left for AZ. No issues were found! At RHF we were told that “brakes would not support safe travel from AZ back to MI”. Fear stimulated us to approve the repair. Work was completed and cost $4,500. Parts that RHF removed were taken to our regular auto dealer in MI. After measurement of parts, they determined that repair at RHF was not necessary. We can document that repair was not needed. RHF did not and cannot document that repair was necessary. At best, we feel that RHF took complete advantage of our non-resident situation with unnecessary repairs and substantial expense, $4,500. Furthermore, RHF had our vehicle for four days and charged an outrageous $385 for an oil change. We have communicated to Robert Horne Ford. They stated that after internal discussion they would call us. Three weeks later they have not called. We conclude that they have no intention to correct this situation or even to negotiate. So, if you do use RHF, get physical proof that the repair is necessary before you approve. However, we strongly discourage anyone to use Robert Horne Ford for service! Your wallet and mental health will thank you!

1.0

In April 2023, our truck had an oil leak.

In April 2023, our truck had an oil leak. We submitted truck to Robert Horne Ford (RHF) in Apache Junction, AZ. Leak was fixed. In addition, we were told that the brakes needed replacement. Why the brakes were examined was not explained. Furthermore, in February 2023, we had a bumper to bumper inspection, including brakes, of our truck in MI before we left for AZ. No issues were found! At RHF we were told that “brakes would not support safe travel from AZ back to MI”. Fear stimulated us to approve the repair. Work was completed and cost $4,500. Parts that RHF removed were taken to our regular auto dealer in MI. After measurement of parts, they determined that repair at RHF was not necessary. We can document that repair was not needed. RHF did not and cannot document that repair was necessary. At best, we feel that RHF took complete advantage of our non-resident situation with unnecessary repairs and substantial expense, $4,500. Furthermore, RHF had our vehicle for four days and charged an outrageous $385 for an oil change. We have communicated to Robert Horne Ford. They stated that after internal discussion they would call us. Three weeks later they have not called. We conclude that they have no intention to correct this situation or even to negotiate. So, if you do use RHF, get physical proof that the repair is necessary before you approve. However, we strongly discourage anyone to use Robert Horne Ford for service! Your wallet and mental health will thank you!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
1 person out of 1 found this review helpful.
Dealer response

Hello, The opportunity to discuss our Service Team here at Robert Horne Ford would be appreciated. Please reach out at your earliest convenience so we can talk about an oil change, brakes for your truck, and your overall experience with our Service Department. Best Regards, Billy Wittmann General Manager wwittmann@roberthorneford.com 3400 S. Tomahawk Rd. Apache Junction, AZ 85119 Roberthorneford.com 480-474-2500

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1.0

Had an appointment.

Had an appointment. This meant nothing..they kept the car for 3 days to diagnose a transmission problem. Changed a battery..but didn't even begin to diagnose transmission. Picked up car will take to another dealership. There service to customer is non existent.

1.0

Had an appointment.

Had an appointment. This meant nothing..they kept the car for 3 days to diagnose a transmission problem. Changed a battery..but didn't even begin to diagnose transmission. Picked up car will take to another dealership. There service to customer is non existent.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hello. Your feedback is important to us here at Robert Horne Ford. I would appreciate the opportunity to speak with you to address your feedback about our Service Team here. When you have an opportunity, please contact me directly so we can discuss this further. Thank you, Billy Wittmann General Manager wwittmann@roberthorneford.com 3400 S. Tomahawk Rd. Apache Junction, AZ 85119 Roberthorneford.com 480-474-2500

Consumer response

If you would truly care to discuss you can contact my husband. Phone# in your service records> Eric Sharp 2018 Explorer

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1.0

They need to completely overhaul their scheduling , we

They need to completely overhaul their scheduling , we waited 3 weeks for an appointment then the car sat on their lot for four days and no communication at all. We finally picked the car up and took it to Big O they had it done in half a day. Disgusting

1.0

They need to completely overhaul their scheduling , we

They need to completely overhaul their scheduling , we waited 3 weeks for an appointment then the car sat on their lot for four days and no communication at all. We finally picked the car up and took it to Big O they had it done in half a day. Disgusting

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

Patrick, Thank you for sharing your feedback. We take customer care very seriously at Robert Horne Ford and I would like to learn more about your service experience regarding the wait for the needed repairs. If you could reach out to me at your earliest convenience it would be greatly appreciated. I hope I hear from you soon. Michael Bradley Service Director m.bradley@roberthorneford.com 3400 S. Tomahawk Rd. Apache Junction, AZ 85119 Roberthorneford.com 480-474-2500

Consumer response

Michael, we were very disappointed with our scheduling and communication with your service dept. We had previously been very impressed with Logan as our service advisor and had over $5000 in work done to a truck and a car. We took our 2000 grand marquis in after waiting almost 3 weeks to get a day and time to match our needs, as it takes us 45 minutes to get to your dealership from where we live. We were told it might take days to get parts basically for one of the easiest and most common cars on the road. Four days went by without a word of communication.Took us two hours to talk to someone who even knew what was going on,then nothing but excuses and lies. We angrily picked up our car with dust sitting on it from your lot and realized nobody had even looked at it to assess repairs. Big O had it done in half a day with no fanfare and good communication. Basically you were way behind on service work and this was not communicated. We will not be back as it is a big inconvenience to deal with getting repairs done at your facility. Our suggestion is to reinstall Logan at your service counter.

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