Reviews

4.8 out of 5 4.8
746 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    October 18, 2018

    Customer service was excellent.The vehicle was done by the time it was promised.I dealt with Adam Lebowitz.He seems to really enjoy his job and that shows... through to the customer.Plus I got a free bag of pop corn.Tom M.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thomas, we're pleased to hear everything was completed to your satisfaction! Please let us know if there is ever anything else we can do for you!... Safe travels!

  • 5.0 out of 5
    October 18, 2018

    Everything was GREAT! Adam, the service representative we worked with, was wonderful! He was very helpful and kept us updated on the status of our vehicle.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • June 4, 2018

    David Duvall is a excellent Service Adviser. He took care of the situation with my truck in a timely manner and kept me informed of how the service was... going. I will always take my truck back to Robert Horne Ford for service and buy my next one again from them

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    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Brain, thank you for allowing Robert Horne Ford to continue to service your needs and for your kind words about David. He is a true asset to the Robe...rt Horne Ford team. If we can ever do anything for you please let us know. Thank you for your continued support.

  • 5.0 out of 5
    October 3, 2018

    I received excellent service in a timely manner in this visit.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi, Gloria! Thank you for taking the time to let me know about your recent visit! I am so glad our Service Department was able to get you back on the ...road in a timely manner. We appreciate your continued patronage and look forward to your next visit with us. Thanks again, Gloria! Best, Mike Housh General Manager mhoush@roberthorneford.com (480) 508-8831

  • 5.0 out of 5
    October 1, 2018

    Excellent!! All staff frienldly and professional. Work done well and quickly. Thanks to agent "Roy"

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi, Mary! Thank you for your feedback! I am so pleased Roy was able to assist you! Please don't hesitate to reach out to me directly for any futu...re vehicle needs, be it service or sales, it would be my absolute pleasure to help! Thanks again, Mary! Mike Housh General Manager mhoush@roberthorneford.com (480) 508-8831

  • 5.0 out of 5
    September 20, 2018

    Horne Ford is the only place our vehicle has ever been serviced during the 4 years we've lived in Arizona. This time Scott, Daniel and the service... tech went above and beyond to make sure we were happy.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi, Anne! Wow, thank you so much for your wonderful feedback! I am so happy our Service Team has been able to assist you over the years! We appreciat...e your patronage and will continue to work hard to provide excellent customer service on your future visits. Thanks again, Anne! Mike Housh General Manager mhoush@roberthorneford.com (480) 508-8831

  • 5.0 out of 5
    August 28, 2018

    Low key sales staff. No pressure sales tactics. Very friendly and helpful. My first service was free and again no pressure for extra non covered work.

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    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi, Salvatore! Thank you for your feedback and kind words. We appreciate your buisness and look forward to your next visit with us. Thanks again, Salv...atore! Mike Housh General Manager mhoush@roberthorneford.com (480) 508-8831

  • 3.0 out of 5
    August 27, 2018

    Some concerns on warranty coverage were not assessed correctly!

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    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Hi Timothy, I wanted to apologize for your recent visit at Robert Horne Ford. I would love to hear about your visit in more detail to address any ques...tions or concerns you may have regarding your warranty. Can you please reach out to me directly at your earliest convenience? Thank you. Scott Van Meter Service Manager Robert Horne Ford 480-474-2534 svanmeter@roberthorneford.com

  • 5.0 out of 5
    August 20, 2018

    Roy does a super job for all our trucks. Thanks Steve Ross, Owner

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    Came in for service or repair
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    Dealer Response

    Steve, Thanks for letting me know about your recent experience with Roy. He's an exceptional team member and I am happy he was able to assist you.... Thanks for allowing us to earn your buisness, see you next time! Best, Mike Hous, General Manager mhoush@roberthorneford.com (480) 508-8831

  • 5.0 out of 5
    August 20, 2018

    As always, Daniel provided excellent service. He is the best!

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    Came in for service or repair
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    Dealer Response

    Hi Rick, Thanks for letting me know about your recent experience with Daniel. I appreciate your feedback and will be sure to rely your kind words to h...im Best, Mike Housh, General Manager mhoush@roberthorneford.com (480) 508-8831

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