Reviews

4.8 out of 5 4.8
752 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    December 11, 2018

    The Internet sales team listened to my preferences on a vehicle, answered my many questions and made the purchase process easy. No pressure approach! Everyone... was friendly and professional.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 5.0 out of 5
    December 5, 2018

    Excellent help in the service department! I needed a replacement tire for my 2017 Escape and had to have the tire ordered (picked up a large screw and... it couldn’t be patched). The tire was in stock in no time. Thanks to the service advisor (Adam) and the service department, my problem was taken care of quickly. THANK YOU!

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • June 4, 2018

    David Duvall is a excellent Service Adviser. He took care of the situation with my truck in a timely manner and kept me informed of how the service was... going. I will always take my truck back to Robert Horne Ford for service and buy my next one again from them

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Brain, thank you for allowing Robert Horne Ford to continue to service your needs and for your kind words about David. He is a true asset to the Robe...rt Horne Ford team. If we can ever do anything for you please let us know. Thank you for your continued support.

  • 5.0 out of 5
    November 28, 2018

    Alex is a great Service Rep. Always professional and very helpful. I'd recommend him to everyone.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    November 26, 2018

    This is a great dealership for servicing and for the whole car buying experience.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
  • 5.0 out of 5
    November 15, 2018

    Fast and extremely professional. Got exactly what I needed for the price I was willing to pay.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • 1.0 out of 5
    November 8, 2018

    If you are looking for a dealer that delivers what it promises - keep looking. The website says no gimicks and no games. Be careful - the price listed... on the website is NOT the price of the vehicle. The vehicles listed on the site are not necessarily even there - even when the sales person says he is going to grab the keys for you. They are there to get you into the dealer. There are many surprises and frustrations along the way. By the time they got done with us the truck was almost $2,000 more and it took almost four hours to get the paperwork done even though we sent the documents in ahead of time. There are "installed accessories" that are extra as well as "optional" items that are not optional. Even if you ask multiple times if the price is really the price - be assured - that is not the price - you are paying more. Their paperwork team struggled with the Farm Bureau rebates we had and could not title the truck the way we needed it titled. so after paying them for the title work once we get the title we get to head to DMV and do it again. We gave the dealer the opportunity to rectify the situation before posting a review and after a 30 minute conversation with the sales manager going over the issues and hearing the reasons/excuses and the challenges of being a car dealer, nothing changed. Responses to the posted review showed the dealership hadn't even read the review but yet claims they "care about the customer" We are not sure where there is a car dealer that delivers what they promise but we do know it isn't at Robert Horne Ford. Keep looking. Caveat emptor!!

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    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    It sounds like your visit here at Robert Horne Ford did not live up to our expectations?which is not what we like to hear. Rest assured we pride ours...elves on delivering the best quality automotive care ?and direct, honest feedback from our clients like you is imperative in helping us do that. We take our clients' comments seriously and want to understand in further detail what exactly went wrong. Please reach out to us at (480) 508-8831 at your earliest convenience so we can begin working towards resolving this matter. We know that the future success of our dealership is dependent on cultivating long-term relationships built on trust, so we look forward to your call.

  • 5.0 out of 5
    October 18, 2018

    Customer service was excellent.The vehicle was done by the time it was promised.I dealt with Adam Lebowitz.He seems to really enjoy his job and that shows... through to the customer.Plus I got a free bag of pop corn.Tom M.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thomas, we're pleased to hear everything was completed to your satisfaction! Please let us know if there is ever anything else we can do for you!... Safe travels!

  • 5.0 out of 5
    October 18, 2018

    Everything was GREAT! Adam, the service representative we worked with, was wonderful! He was very helpful and kept us updated on the status of our vehicle.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, Steve! Thanks for letting me know about your visit with our Service Department. I appreciate your kind words and will be sure to let Adam know abo...ut your review. Thanks again, see you next time! Mike Housh General Manager mhoush@roberthorneford.com (480) 508-8831

  • 5.0 out of 5
    October 3, 2018

    I received excellent service in a timely manner in this visit.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi, Gloria! Thank you for taking the time to let me know about your recent visit! I am so glad our Service Department was able to get you back on the ...road in a timely manner. We appreciate your continued patronage and look forward to your next visit with us. Thanks again, Gloria! Best, Mike Housh General Manager mhoush@roberthorneford.com (480) 508-8831

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