Auto Expo Ent Inc

I am never one to post a negative review, as I know how much a small negative review can hurt a business being a business owner myself. This however, was simply the worst car buying experience of my life. I had come across a beautiful 2015 BMW M6 Gran Coupe and fell in love with the car. The dealership that had the car is called Auto Expo and is in Great Neck, NY. I ended up making an appointment with “Steven” (not his real name). When I got there, I walked to the car and began inspecting it looking for anything that might stand out. The car seemed flawless inside and out except for a couple minor paint chips, nothing serious. Asking price online was $70,995 and they advertised a $759/month payment (never mentioning how many months) on the car with only $3,000 down. Seemed like a decent deal at first, almost too good to be true. Steven comes up to me and begins talking and asking questions. I ask him how those numbers even made sense for the car and he said “there is a small balloon payment at the end of the finance term of usually $6-7,000. I figured right away this type of deal was for people with bad credit so it made sense… however if you do the math in your head, how many months would you pay that off in for a $6-7,000 balloon payment to make sense? Anyways, I decide to go in the next day with my father to go and talk with them. My father agreed that he would co-sign on the car for me (since age is a factor being I'm 24 years old). We walk in, and the same story as the day before is still on. “$70,995 and $3,000 down with $6-7,000 at the end for a balloon payment”. So we say “okay lets find out some more info” and they immediately rush us to get insurance for the car so we can drive it home that night….without paying for the car yet. “Steven” keeps asking us how we will be leaving the down payment even though we had no idea we were leaving a down payment that night. We go into their “finance office” where Ronnie Eitnan seemed to be the guy who finishes the deal. As we are talking, they start rushing us and getting us to sign papers for the car. While going over the financing, Ronnie, the "finance guy" ends up telling us that the balloon payment would be around $45,000 at the end of the term. Obviously, we opt out of that as that was ridiculous. We eventually get the numbers where we want. "Steven" is running around like a chicken with no head and they end up putting plates on the car and have us waiting for it. They asked to hold on to the papers until the next day because Ronnie said he might be able to get us a better rate being that we had superb credit. They did give me a sealed envelope with bogus/useless papers inside and being that I was excited to take the car home, I did not open the envelope till the next day. When I get in the car, it says that its "15,000 Mile Service" is needed. The car only has 16,000 on the dash so who knows what the dealership even did to the car at this point in terms of servicing it (most likely nothing). I end up changing the oil, and brake fluid the next day on the car myself. The next day comes and after numerous calls, Ronnie promised that he would send over the paperwork immediately. HOWEVER, there is a difference in the payments for the car. Total, we were looking at a $3,000 overcharge on the car. The very next day, we are at the dealership at 9 AM sharp asking Steven what is going on. He goes over the math and the look on his face was like a deer in headlights. He said "oh it might be a dealership prep fee, with this car we had to put on new tires. Wait for Ronnie to get in though". Shortly, he came immediately to the showroom because we were outraged at the games that they had pulled off. We then went to his office as he said "let me see what I can do". "Usually for a car like a Mercedes C-class it's $500, but for an M6 its always $2,500 plus dealer fees" Ronnie said. "I can bring it down to $1,500 though or you can return the car" acting like returning the car is the same as returning a pair of sneakers. At that point, we simply got up and walked away. Eric Outcalt, the sales manager, assured us that he would talk to the owner for us and would resolve this issue but Eric is another clown that works here who comes off as a peace maker but does not deliver and ignores phone calls. This dealership lies to its customers, and leads them to believe false advertisements. They even advertisement a 3yr/36,000 mile warranty (when the car still has a year left on the original BMW warranty) on the car but at this point, why even bother have this place touch my car after what I went through. It has gotten to the point where I will be contacting my attorney and the proper authorities. A complaint will be filed with BBB as well. This place is a joke of a dealership and I recommend EVERYONE stay away. Fellow Long Islanders and Tri-State people, don't even bother looking at a car here and share this for all of your friends to see!

I went to many dealerships looking for the right car, then I came to Auto Expo and Steven put me into a Mercedes Benz E350. I love my new car, if you are looking for a nice luxury car visit Auto Expo and ask for Steven. He is the best.

I chose to give a 5 star because Auto Expo simply provides the optimal all around experience for a consumer. They have an extremely knowledgable staff that provides speedy customer service. On the other hand, their inventory selection is stellar, with a wide range of luxury cars with guaranteed warranties, all for a fair prices. Special shout out to Angella Nektalov who was super helpful especially up until the final meeting with the finance team!

Came to Derek goris for my Mercedes truck these guys made everything smooth and fast service these guys are awesome I'm very satisfied with their service and my new car!

Thank you Max at Auyo Expo. You gave the deal of a lifetime with thia BMW 7 series. Im glad to get rid of my old car. Now im styling

Came to these guys for a foreign car wasn't sure if I can get approved they made sure I got what I wanted great service my salesman was great thank you Derek goris and auto expo

Great service from start,to finish Loved the dealer and LOVE the car...Derek was amazing and we will be back. The owners son also was showing us around and helped sell the car

Came to auto expo to trade in my Hyundai for a BMW theseguys service is great my sales man was very Tentive made sure it went smooth Derek goris was great

Sales took my phone to write his own review / trad in my range at a rip off price but that's what ever ... after the deal is nice and done I asked for a conformation of payment to my prior loan but they only blow you off like it's nothing ... before I read in my car it was 3 calls a week plus text message.. but once I got the deal done they don't even return phone calls every time I call the office it's "o they are busy with a client "" they can even say that while I sat in my car in front looking at a empty store ... Ronny stuck up like he's someone and again not once phone call back.. and I only ask for a confirmation of this company clearing my prior loan

I came in with my dad and he bought the BMW 550i from Max at Auto Expo. He help us out and he was quick. I'm coming to get my car next.