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Ourisman Chantilly Toyota

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (268 reviews)
Sales hours: 11:00am to 5:00pm
Service hours:
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Sales Service
Monday 9:00am–9:00pm 7:00am–9:00pm
Tuesday 9:00am–9:00pm 7:00am–9:00pm
Wednesday 9:00am–9:00pm 7:00am–9:00pm
Thursday 9:00am–9:00pm 7:00am–9:00pm
Friday 9:00am–9:00pm 7:00am–9:00pm
Saturday 9:00am–9:00pm 8:00am–6:00pm
Sunday 11:00am–5:00pm Closed
2019 consumer dealer award
View 2 awards
2019 consumer dealer award 2015 consumer dealer award

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (268 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Ourisman Chantilly Toyota from DealerRater.

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VERY Satisfied Customer

I wanna thank Farooq and CJ... Those two guys are simply the best. Farooq is at the Ourisman KIA. I appreciate him sticking with us even though we brought a vehicle from a different building. Thanks so much Farooq... CJ is such a honest person I would always recommend this site. Thank you and I truly love my GMC

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Great Service, was in and out with no hassle!!

Needed my car serviced after we moved recently to the area and dropped in without an appointment. Was seen to immediately and a customized service plan was discussed and carried out promptly with no hanging around. I dropped the car with Manny Toor who took good care of me, kept me updated and got me a loaner too. Car was serviced in a couple of hours and ready for pickup. No hassle good value service. Will be going back again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Super Attentive to the Customer Let's Ride Togethe

Love this place!!! DOUGHNUTS :-) in Service waiting area!!! From the moment I pulled in the service bay and was greeted by a very pleasant young lady, to the check-in with Patrick my service writer Ourisman made me feel like I was the only customer in the place. Super attentive to the customer with a finishing touch of an escort out to my vehicle. Car dealerships sales and service can be an intimidating place and I always feel comfortable coming into your facility. Did I mention the doughnuts :-) Thanks Ourisman!!! Melissa Hoiles~

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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10,000 Miles Service

The only place I bring my car to be serviced. The service was Outstanding.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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I don't know what you want here

You guys are the reason that I'd buy another Toyota!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Love my car-loved the Ourisman sales experience!

Greg O. made my experience exactly what i had hoped in helping me decide to buy the car I came in to see--not any other car--not at a different price --just perfect. My car was cleaned and readied for deliver, almost hated to put it on the road. But I did and never looked back --it had everything i wanted and I have been driving for days! :-) I will return to this dealership and recommend it for others hands down!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Good experience

Felt like they cared about my purchase and service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Great service, Jose Romero excellent svc advisor

Jose Romero is my service advisor. He set everything up and executed perfectly, always friendly, considerate, and communicates well.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Honest and reliable service

I have continued to return for many years for honest and reliable service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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2007 Toyota 4Runner

The work was completed on time, as requested. My service writer made a recommendation, which I was able to approve. Everyone at the dealership were polite and helpful.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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