MetroWest Subaru

Mike Buono - The Service Advisor You deserve zero stars. I’m taking time to write this review. Since I interacted just with Mr Buono for getting service advice for my vehicle this review/credits should only apply to him. I was at Metro West Subaru few weeks ago for vehicle service. I was first greeted my Mr Buono who sits right at the entrance and he asked me what I’m looking to do today. I mentioned various different issues/concerns with the car, please note some of these include concerns that are covered by warranty. My car is still under that 36k miles warranty. There are other things which would fall under general maintenance. which I’m aware of. He brings me the quote of 800$. I took some time to look at the various things that will be covered by the service and I requested Mr Buono the price breakdown for the each service, that’s fine if they don’t have a breakdown of the prices or they don’t provide such info customers. But here is when things changed, I see change in Mr Buono’s behavior, the way he talks and his body language. I was astonished by this guy’s sheer arrogance… wow I’ve never seen such a rudest service advisor so far. This is my fifth car and l lived different states but this guy’s condescending behavior shocked me. The moment I asked for the breakdown of prices Mr Buono’s tone of voice changes, he looks at the service quote randomly gives me the number how much it would cost me for each service and that doesn’t even match up for 800$ quote he initially gave me. He looks at his computer and says we are bringing up things which would be covered under warranty and “we are trying to achieve by bringing those up”?? And keep saying that “this transaction is not clear” I want to know what does he mean by that statement. I have a simple question to Mr Buono if he buys a car with any company which offer 35k miles warranty for certain things. Would you like to take care of those issues under warranty or you will pay out of pocket?? During this conversation Mr Buono’s face changes,he can’t sit,he leaves back to service area which is behind him and goes to restroom. He can’t answer any of the questions I asked him, he said I don’t care and don’t come to Metro West Subaru go else where… woah!! What a rude behavior for an employee working at a company.I work at a company too where I interact with 100 customers on daily basis but not like this. I have a question for Mr Buono, he just talks to everyone else like this or just me because the way I looked? Even Subaru CEO could been better I guess. He asked not to visit Metro West service Station, I’m still not over it. Just wow!! I really love Subaru cars, in fact my friend brought one upon my advice. Because of this gentleman I lost my opinion on the brand itself. Seriously whoever is managing this guy need to put him under some training.

I have been very pleased with my experiences at Natick Subaru both times buying Outbacks. I was particularly pleased on my last purchase as the staff went above and beyond and stayed late to help with my purchase so I could drive it off the lot that night.

Me and my wife were treated with great service and would highly recommend marc very patient relaxed. Thank you

I met Marc in the parking lot, I was wondering looking for a used vehicle to replace my own. He asked a few questions and then told me the car he thought would be a good fit, was just taken in. It needed to be cleaned, it had not gone through the shop and I might have to wait for a title. I took the car for a ride we came to agreeable terms, at least I got more than I thought for my trade. I did have to wait about a week for the title. Now my Forester is in my driveway.

Amazing service. Very helpful and professional. I would recommend to anyone looking for a new, reliable car.

This is my second car that I have purchased from this dealership and the experience just gets better each time. There was no pressure from the Sales person(Marc) and he did exercise a lot of patience with me. Overall I would recommend this dealership.

Marc made everyting about obtaining my new Outback easy did not feel like I was dealinh with a car salesman more like a friend.would recomend Marc and Metrowest to anyone,

Marc called me up and told me my 21 Crosstrek lease was coming to maturity and that there was a lot of equity he could give me to the next lease. Happy with my 24 and happy with the payment. Standard of service at Metrowest can't be beat.

I bought my 2022 Crosstrek brand new last June. I work at MathWorks down the road and curiously stopped in to see what I might be able to get for my 2019 Crosstrek. I know most women do not like to buy cars alone but having worked in the Sales field for half of my career, I felt fine doing so. I was greeted by Marc Soloway and instantly felt like a friend. I was given an offer for my 2019 Crosstrek that I could not pass up! Marc was very patient with me as I asked him 101 questions along the way, and we still keep in touch to this day. I never once felt that I was being treated like a lone female might in a car dealership (the stereotype!). I was very comfortable and so happy with my experience. I already told Marc I'll be back in 2 years to trade my 2022 Crosstrek in for a new one :). I will never buy a Subaru elsewhere!

Marc Soloway is kind, knowledgeable, and pleasant to be around. He has helped me get into 2 new vehicles now, never pushy, just a solid helpful member of the MetroWest team. Everyone I have dealt with there has been great.