Reviews
My salesman, Jake, was awesome. He made buying my new Outback fun. He kept it light and we joked around while he still was asking me questions to narrow down my opinions. He went over all the features and whether they would be useful to me, to help decide which model to pick. No pressure. I highly recommend.
My salesman, Jake, was awesome. He made buying my new Outback fun. He kept it light and we joked around while he still was asking me questions to narrow down my opinions. He went over all the features and whether they would be useful to me, to help decide which model to pick. No pressure. I highly recommend.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Jmac, we're so happy Jake made your car-buying experience fun and pressure-free! Thank you for choosing MetroWest Subaru and enjoy your new Outback! Safe travels!
My salesman, Jake, was awesome. He made buying my new Outback fun. He kept it light and we joked around while he still was asking me questions to narrow down my opinions. He went over all the features and whether they would be useful to me, to help decide which model to pick. No pressure. I highly recommend.
My salesman, Jake, was awesome. He made buying my new Outback fun. He kept it light and we joked around while he still was asking me questions to narrow down my opinions. He went over all the features and whether they would be useful to me, to help decide which model to pick. No pressure. I highly recommend.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Joe, congrats on your new Subaru Outback! We're thrilled Jake made the process fun and pressure-free. Thank you for recommending him and MetroWest Subaru!
Great experience today. Brandon was great! Made my day go smoothly. Thanks to every who worked on my car.
Great experience today. Brandon was great! Made my day go smoothly. Thanks to every who worked on my car.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We're thrilled to hear Brandon and our service team made your day a breeze! Thank you for choosing MetroWest Subaru and for sharing your feedback.
Excellent service experience today, easy setting appointment, good explanation of potential service needs, pleasant waiting area and prompt completion of service, with time to review what was done
Excellent service experience today, easy setting appointment, good explanation of potential service needs, pleasant waiting area and prompt completion of service, with time to review what was done
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your review of MetroWest Subaru. We're glad you had a seamless service experience from start to finish.
Brandon was great. He answered all my questions and related well to me with enthusiasm.
Brandon was great. He answered all my questions and related well to me with enthusiasm.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
All of us at MetroWest Subaru are happy to see this wonderful feedback! Thank you, David!
The service I received from Michael was exceptional. Thanks Michael for keeping me informed on the progress of the service being provided on my 2024 Ascent.
The service I received from Michael was exceptional. Thanks Michael for keeping me informed on the progress of the service being provided on my 2024 Ascent.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
We’re glad you had a great experience with Michael! Thanks for choosing MetroWest Subaru and sharing your feedback. We look forward to working with you in the future!
Raphael was wonderful ! The only person in the whole place who knew how to show me how to work the voice activation for directions . They first had Mark work with me and it was a waste of time and very impatient and messed up my phone while he was trying to do apple I play when I was there for voice activation NOT to put on my phone . He went and told the service writer he could not communicate with me ! He obviously couldn’t get it to work the way he was doing it and blamed me . BUT MARK is a big talker as others at metro west know !!! Metro West has always been fair with me and I appreciate that . A big thank you to RAPHAEL, extremely helpful and KIND !
Raphael was wonderful ! The only person in the whole place who knew how to show me how to work the voice activation for directions . They first had Mark work with me and it was a waste of time and very impatient and messed up my phone while he was trying to do apple I play when I was there for voice activation NOT to put on my phone . He went and told the service writer he could not communicate with me ! He obviously couldn’t get it to work the way he was doing it and blamed me . BUT MARK is a big talker as others at metro west know !!! Metro West has always been fair with me and I appreciate that . A big thank you to RAPHAEL, extremely helpful and KIND !
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
David was sooo kind and helpful ! I felt taken care of and heard! I needed an extra Care and I got it
David was sooo kind and helpful ! I felt taken care of and heard! I needed an extra Care and I got it
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you so much for your kind words, Ruth! We're glad David took such great care of you. Your feedback made our day at MetroWest Subaru.
Very pleasant and nice experience, did not expect that. Subaru certified cars have a nice additional program like additional bumper to bumper warranty.
Very pleasant and nice experience, did not expect that. Subaru certified cars have a nice additional program like additional bumper to bumper warranty.
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Victor, thanks for the five stars! We're pleased to hear you had a pleasant experience with our team. We hope to see you again at MetroWest Subaru!
As a first time buyer, I felt like Marc really wanted to help me. Despite the fact I said I was not buying. He showed me some options and helped me to make an informed decision. I came back the following week with my dad. The process was so easy. My dad felt we got a fair deal right away. I love my new Crosstrek
As a first time buyer, I felt like Marc really wanted to help me. Despite the fact I said I was not buying. He showed me some options and helped me to make an informed decision. I came back the following week with my dad. The process was so easy. My dad felt we got a fair deal right away. I love my new Crosstrek
- Customer service
- —
- Buying process
- —
- Quality of repair
- —
- Overall facilities
- —
- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Sue, thank you for choosing MetroWest Subaru and for sharing your experience with Marc. Congratulations on your Subaru Crosstrek! We wish you many safe and smooth miles ahead.