Bill Kay Downers Grove Nissan

Steve B is the epitome of a professional, and extremely knowledgeable about anything Nissan. Full of fun stories too. I have to say while they offered the usual up charges for things like paint protection and extended warranties, when I politely declined them there was no pressure. I know the dealership makes a lot of money with the add-on’s but it was refreshing to not feel pressured into buying them. Kudos to the team at Bill Kay Nissan. This is my 2nd purchase here and I’ll definitely be back. Highly recommend!

I will definitely be back to get my daughter a car from Lisa in 3 months.. I had a great experience

I recently traded in the first vehicle I got from Bill Kay Nissan and I must say, this experience was as seamless as the first. Working with Lisa was absolutely amazing!

Excellent service everytime I come in. I appreciate the kind and welcoming staff everytime I come back.

Service at Bill Kay Nissan is exceptional. Frank, my service coordinator was kind, caring, and supportive. Routine services and newly identified issues were fully explained. I feel safe and am very thankful for all services provided.

Steve was great!! He did a great job showing me the cool features of my new Rogue. The dealership was awesome as well. They made the buying process quick and easy. They offered me water and were so friendly and nice. It was a great experience at Bill Kay Nissan! Thank you so much!

First time buyer, Steve was extremely helpful and knowledgeable during this process!!! Wouldn’t have asked for a better experience

I am writing to formally express my extreme disappointment and frustration with the service I have received from Bill Kay Nissan. As a loyal customer since 2014 who has purchased multiple vehicles from your dealership, I expected to be treated with respect and integrity—especially after years of continued business. Unfortunately, my recent experience has been nothing short of unacceptable. In October 2022, I purchased a 2023 Nissan Rogue. By July 2023, the CVT warning light appeared on my dashboard. I immediately brought the vehicle into the Bill Kay Nissan service department, but was told nothing could be done because the light had turned off—despite showing your staff photographic evidence of the issue. This cycle continued for nearly two years. Only in 2025, when the light remained on, was I told that the issue could finally be diagnosed and repaired. In April 2025, I returned the vehicle to the dealership. I was informed that there were no loaners available and was told to continue driving the car—despite it having a known CVT transmission issue. I called daily to express my concerns that continuing to drive the car could cause further damage. After a week of persistence, I finally received a loaner vehicle. I was told that the part needed for repair would arrive on May 19, 2025. That date came and went with no resolution, due to the part not being available. I have now been left without my car, with no definitive timeline for repair, and am continuing to make payments on a vehicle I cannot even drive. On May 21, I visited the dealership in person due to the lack of clear communication and accountability. I spoke with Malcolm, the floor manager, to request some form of compensation or incentive for the extended delay, poor communication, and overall neglect I’ve experienced. I was told there was nothing that could be done and was advised to contact corporate. When I requested a powertrain lifetime warranty and a lifetime detailing package as goodwill for this ordeal, I was again denied. To make matters worse, Malcolm told me that Bill Kay Nissan does not need my business and suggested I go elsewhere in the future. I have been more than patient and reasonable over the last two years while dealing with an issue that should have been properly addressed when it first occurred. Being pushed aside, misled about parts, and spoken to as though my business does not matter is completely unacceptable. I am requesting immediate action to resolve this matter—including a definitive timeline for repair and appropriate compensation for the prolonged inconvenience, stress, and financial burden this situation has caused. I would appreciate a prompt and serious response

Such a great experience here! Nick was so helpful with the entire process. Highly recommend

My experience was Awesome, Steve Berman was a hoot. Extremely knowledgeable and helpful. Malcolm and Randall made my stress level about making a huge purchase, evaporate. I highly recommend Bill Kay Nissan. I especially recommend Steve Berman as your salesman.