Bill Kay Downers Grove Nissan

First time buyer, Steve was extremely helpful and knowledgeable during this process!!! Wouldn’t have asked for a better experience

I am writing to formally express my extreme disappointment and frustration with the service I have received from Bill Kay Nissan. As a loyal customer since 2014 who has purchased multiple vehicles from your dealership, I expected to be treated with respect and integrity—especially after years of continued business. Unfortunately, my recent experience has been nothing short of unacceptable. In October 2022, I purchased a 2023 Nissan Rogue. By July 2023, the CVT warning light appeared on my dashboard. I immediately brought the vehicle into the Bill Kay Nissan service department, but was told nothing could be done because the light had turned off—despite showing your staff photographic evidence of the issue. This cycle continued for nearly two years. Only in 2025, when the light remained on, was I told that the issue could finally be diagnosed and repaired. In April 2025, I returned the vehicle to the dealership. I was informed that there were no loaners available and was told to continue driving the car—despite it having a known CVT transmission issue. I called daily to express my concerns that continuing to drive the car could cause further damage. After a week of persistence, I finally received a loaner vehicle. I was told that the part needed for repair would arrive on May 19, 2025. That date came and went with no resolution, due to the part not being available. I have now been left without my car, with no definitive timeline for repair, and am continuing to make payments on a vehicle I cannot even drive. On May 21, I visited the dealership in person due to the lack of clear communication and accountability. I spoke with Malcolm, the floor manager, to request some form of compensation or incentive for the extended delay, poor communication, and overall neglect I’ve experienced. I was told there was nothing that could be done and was advised to contact corporate. When I requested a powertrain lifetime warranty and a lifetime detailing package as goodwill for this ordeal, I was again denied. To make matters worse, Malcolm told me that Bill Kay Nissan does not need my business and suggested I go elsewhere in the future. I have been more than patient and reasonable over the last two years while dealing with an issue that should have been properly addressed when it first occurred. Being pushed aside, misled about parts, and spoken to as though my business does not matter is completely unacceptable. I am requesting immediate action to resolve this matter—including a definitive timeline for repair and appropriate compensation for the prolonged inconvenience, stress, and financial burden this situation has caused. I would appreciate a prompt and serious response

Such a great experience here! Nick was so helpful with the entire process. Highly recommend

My experience was Awesome, Steve Berman was a hoot. Extremely knowledgeable and helpful. Malcolm and Randall made my stress level about making a huge purchase, evaporate. I highly recommend Bill Kay Nissan. I especially recommend Steve Berman as your salesman.

Very punctual auto service was great the day I went. Appreciate good customer service. Will refer family and friends

Steve and everyone I dealt with at the dealership was very patient and kind. Took extra time to go over the features in the car with me.

Steve Berman was really great. Explained everything and answered all my questions. Any one interacted with while I was there was nothing but friendly to me. I appreciate all the help

Lisa is the GOAT!!! And Malcolm, they both went above and beyond to complete this deal. Their impeccable customer service makes this the best experience I've ever had. Lisa is very considerate of your time and ensures you're in and out efficiently. If you are in need of a vehicle, I highly recommend visiting Lisa and Malcolm. They will take care of you and answer all your questions and concerns. Overall, this experience was definitely a 5-star. I love my 2025 Nissan Sentra Premium SV. Thank you both for all your help!!!

Thanks for you help Steve Berman and Larnell pillow , They are very , we loved the attention

I recently went car shopping at Bill Kay Nissan. Steve Berman was my salesperson and he was very knowledgeable with the dealerships inventory and the cars that I test drove. Steve was a pleasure to work with and I did purchase my new car with him. I highly recommend Steve Berman and Bill Kay Nissan.