Reviews
Write a reviewGreat job but you'll be there a while
Service is great. They just need to do a better job of letting you know how long you'll ACTUALLY be waiting til your vehicle is ready. Was told it'd take 30 minutes for an Air filter change and car wash & was still there 50 minutes later.
Ivan, Thank you for your review. All feedback is important to us, and we apologize that your visit took longer than expected. We do our best to see your vehicle at the scheduled appointment time, but sometimes shops get backed up, and we apologize for the error. We are working with our team to address this experience. We hope to serve you again. Gus Hoppel Service Manager 702-558-3016 LloydHoppel@chapmanchoice.com
Scheduled maintenance
The service rep was professional and friendly. The service was done correctly and in a timely fashion. The waiting room was comfortable and the coffee was good.
J&M, Thank you for your review! We are happy to see that you had a good experience. Our goal is always to give our clients the best experience possible and ensure that all of your vehicle needs are met. We greatly appreciate your business and are happy you had a good experience at our dealership. Chapman Chrysler Jeep
Ashley is the best!
Ashley is the best! She knows our needs and exceeds them every time. When you go to Chapman ask for Ashley, she rocks!
It gives Chapman much pleasure to know you’ve chosen to use us again for your service needs. Your kind words encourage us to continue doing our best to ensure every guest’s memorable experience. Thank you again! Chapman Chrysler Jeep
Wonderful to be around with people who actually care
Wonderful to be around with people who actually care about what you want, also who will take there time to actually find out what are your wants and needs, would definitely recommend them to anyone
Mariano, We appreciate you sharing positive feedback on your experience. We take pride in serving our customers and hope to see you again soon! Chapman Chrysler Jeep
Great experience
Very pleasant experience. Hanna was very helpful and the staff made the experience very positive. Showroom was really nice. Thanks everyone! I would recommend to potential buyers.
Cherilyn, Thank you for your review! We are happy to see that you had a good experience. Our goal is always to give our clients the best experience possible and ensure all your vehicle needs are met. Chapman Chrysler Jeep
Quick service
Quick and courteous service. My recall and oil change took less than 2 hours. The customer waiting area was nice with snacks whie you wait.
Jimbo Thank you for your review! We are happy to see that you had a good experience. Our goal is always to give our clients the best experience possible and ensure all your vehicle needs are met. Chapman Chrysler Jeep
Jeep Wrangler 4xe
Enjoyed making purchase at that location. Big dealership. Nicest people, no pressure no hustle. We completed purchase in 1.5 hours. Thanks to Sergio for great service. Nice people
Hasan It gives Chapman much pleasure to know you’ve chosen to use us again for your service needs. Your kind words encourage us to continue doing our best to ensure every guest’s memorable experience. Thank you again! Chapman Chrysler Jeep
Off Brand Vehicles
I contacted the dealership to set up an oil change, and to have 2 sensors looked at. We bought a 2018 Ford Mustang from here in May 2021, and bought the extended warranty. The person I was speaking to told me that they ONLY do basic maintenance on their "Off Brand" vehicles, and DO NOT do any diagnostics. She proceeds to tell me that I can take my vehicle to any Ford dealership to have a diagnostic done, oh but that they can still schedule my oil change. Really? What was the point of buying the extended warranty if THEY don't or can't do anything? Then she tells me that the oil change will take longer than normal because they have to order the "Off Brand" filter and have it delivered. xxx? This dealership only cares about their customers if they are buying a vehicle. Oh and if you are buying an "Off brand" vehicle JUST GO SOMEWHERE ELSE. I have bought numerous cars and have NEVER been treated like an idiot in my life, and the people here only care about getting a paycheck.
Amiee First off would like to apologize for the confusion about servicing your vehicle with us. If you could please give me a call so I can assist you in making sure your 2018 is serviced properly and help you with any extended warranty claims that may need to be used on your vehicle. Please accept our apologies we would feel the same way. Anthony Salinas Service Manager 702-558-3004 AnthonySalinas@chapmanchoice.com
Truck service
Jeremy always doing a great job handling our vehicle care and gives detail and well explanation. We always make an appointment easily through phone call. Once arrived our car is ready to go in and ready within the same days as told. Every service time we are satisfied with that no need and taking it back.
Mercedes Thank you for your review. We are happy to hear you had a great experience at our dealership. Your review made our day! Our team works very hard to keep our clients happy, but we can only do it thanks to amazing clients like you. We hope to serve you again soon. Chapman Chrysler Jeep
Jeep support
Outstanding support for over 6 years with my Jeep warranty repairs including the last repair of Sunroof. Still working on factory Alarm system update for no Cell service 3G to 4G warranty repair before my Jeep or catalytic converter is stolen
Frank Thank you for your review. We are happy to hear you had a great experience at our dealership. Your review made our day! Our team works very hard to keep our clients happy, but we can only do it thanks to amazing clients like you. We hope to serve you again soon. Chapman Chrysler Jeep