Reviews
auto nation
great selection of trucks. They want your business aim to please
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
2016 JEEP SAHARA
Autonation had the right car at an excellent price with a very nice and knowledgeable sales person - one downside to the experience was waiting on the folks to detail the vehicle - which took longer than anticipated.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are happy you had a pleasant experience here at AutoNation Chrysler Dodge Jeep Ram Spring. Thank you for taking the time to share your feedback with us.
Excellent Customer Service
Jason made buying my new car easy and stress-free. He was patient, friendly and knowledgeable and worked to get me the best deal possible. I will definitely be returning in the future!
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
We are happy you had such a positive experience with us, Amy! If you ever need any help, please give us a call!
Unfortunately, very poor overall experience.
Contacted dealership in Spring about a vehicle and made appointment to test drive it. In the meantime, filled out a credit app online, and still had to fill out at the dealership when we were told it was a way to save time. Same day, was called by an individual at a different Autonation location claiming that they actually had the vehicle and to come to their location. After much confusion, finally confirmed that the vehicle was indeed at the Spring location. Traded and purchased a vehicle late in the evening. Our key ring with house keys, etc were locked in Used Car office and we had to leave without them. Finance Office misquoted monthly payment due to neglecting to add our vehicle payoff to sales contract and had to reprint sales and financing documents. Salesperson assured us he would have our keys and keyring for us if we could come back on Friday. Drove from Galveston to Spring 2 days later to learn that apparently someone had thrown our keys and key ring out. Never received copy of warranty materials and after salesman went through our documents, he left with them and went to get the warranty documents. Later, he claimed that he never had them so our original sales and finance documents "disappeared" somewhere in the dealership. Have since also learned that the vehicle we traded that we got less than rough-trade in value for is now for sale for clean retail. We love the vehicle we purchased but overall, it was a confusing and very frustrating buying experience. We would not buy from this particular dealership again.
- Customer service 1.0
- Buying process 2.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did make a purchase
Deb, we regret your experience with us here, but are glad you brought this to our attention. We'd like the opportunity to make this up to you, so if you're willing, please contact our General Manager at (281) 651-3600. We hope to hear from you.
Ram 2500
Great Service. I would buy another vehicle from them in the future.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great experience!!
Great experience. Big thanks to Mario. Got me a good price on the exact car my daughter wanted. All while he is in Houston, I am in Mississippi , and my daughter is in Dallas. He made it as simple as possible!!!
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Recent Service
I recently dropped my car off for service and they were promt, professional, and went above and beyond to have my car back to me before our road trip.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for your kind words and review, Robin. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
took forever
I expected more since they were supposedly a high volume dealer. The service department was unorganized and filled with broken promises. Tech said he would throw in a tire rotation. Two hours later after waiting fir the oil change they said they decided not to do it because my tires were wearing weird. I'm like I've been driving Dodge Chrysler Jeep since I was 15. I know what my car is doing and that's why you rotate tires so they can wear evenly and you replace the full set when necessary
- Customer service 3.0
- Buying process 1.0
- Quality of repair 3.0
- Overall facilities 2.0
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for reaching out to us. Your opinion plays an integral part in our customer service.Our General Manager would really like to help turn your experience around. If you would be willing to give us another chance, please contact our GM at (281) 651-3600 to discuss what we can do to help.
Quick service
Dropped my van off on Monday and got it back the next Monday with all repairs completed, including a three day wait on some parts.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Great Experience
Best car buying experience I've ever had. Fast and friendly. Highly recommended getting our next car here. They stopped and nothing to make sure we were happy both before and after the sale.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities 5.0
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase