DARCARS Honda

Very bad service with tagging and paperwork, they have not returned the money I overpaid to my lender; nor are they taking my calls now since my temp tags have expired. Poor customer service and poor paperwork management which is important when managing a dealership.

STAY AWAY. I am a resident of Delaware. Bought HRV in April 2022. As of September 13, 2022, I have not received my sticker and registration. The staff is nonresponsive. The Voicemail box is full so you cannot leave a message. I drove from Dover, DE to Bowie, MD to get closure. After waiting for over 1 hour, there was nothing done to solve this matter. Monique Gross, tag and title clerk is unprofessional with poor customer service skills. She continued to blame the pandemic for a backlog yet could not prove the paperwork was sent to Delaware. After speaking with Honda Financial, I was told that they had not received the title from the dealership either. They also had an issue with DARCAR Honda not returning calls. Temporary tags were issued 3 times. The tag and title clerk could not provide tracking information verifying the paperwork ever having been sent to Delaware. She suggested that I drive from Dover, DE to the DMV in Wilmington, DE to hunt down the paperwork. Remember there is NO tracking information. What an insult to suggest something so ridiculous when DARCAR Honda has been paid to process tags and titles. It is not by happenstance that my review is almost identical to Lashon B's Yelp review. This dealership should be canceled due to ineptness. I only gave 1 rating because there was no place to put 0. STAY AWAY! STAY AWAY! STAY AWAY! STAY AWAY! STAY AWAY! STAY AWAY!

This is the worst Honda Dealership. Stay Away. I have been long time Honda Owner and this is my 3rd Honda. I have not experience so much incompetency in my life. I bought my CRV from them at the end of May 2022. It is September 8, 2022 and I still do not have my tags even though I reminded them one week before this second temporary tag was to expire. Now I am unable to drive after today until 4 days from now when I was promised I could pick up my tags. During this process management tried to dodge my calls and was rude when I finally was able to speak with someone. I had to call the corporate office to get the unacceptable resolution that I received, but at least I got a response, which was not happening until corporate was involved.

They do not take of there customers. The dealer does not tell the truth, They will hand things on the car and never life up to there promise , This has been one of the worse experience going here, Please be aware of the unfair treatment. Women please be aware. At the end of the day God Sites high and watch low, I will never treat anyone as like they treated me, hey will need to deal with God on there own terms , Yes it's so unfair.

We bought our son a Honda Civic from this dealership in 2018. We paid the new car off in 2018, it is now 2022 and we have yet to receive our refund for GAP Ins despite numerous attempt via in-person, email and formal letters. We continue to get the same BS "You should receive your refund in the next week" as stated above this is the only response we have gotten for the past 4 years. my true rating of this dealership goes way beyond the lowest rating available to the extent of a -10.....

This dealership is bordering on criminal. Bought a Honda Passport on 22 December 2021. Today is 16 February 2022. No sign of my title and registration even though temp registration runs out in 4 days. Tried calling dealership to find out where my registration is … no response. Just voicemail. AVOID THIS DEALERSHIP AT ALL COST!!! They will rip you off. Will be pursuing legal remedies as they gladly took the tax and title money from me but haven’t actually processed anything.

Rude and unprofessional. Never in my life have I experienced, from any dealership, an experience and turn off such as this. Horrible.

If I could give a rating of negative stars, I would. Customer service is beyond horrible. Bought my second brand new honda accord in 2013 from Honda of Bowie (now Darcars) along with the Maintenance Plus Service Package that includes- per my contract- OIL CHANGES FOR LIFE. FOR LIFE...not 5 years, not as long as the dealership wants, but ...FOR.... LIFE. I have the contract in hand- there's no asterisks, no info in parenthesis - no small deceptive print. FOR LIFE. I've taken my car in for every single oil change since I bought it. Even after Darcars bought it (2017?), the general manager (Ray Berry) acknowledged the contract, entered a note to charge back the sales dept for it- and I continued to get the maintenance/oil changes per the OIL CHANGES FOR LIFE contract.....for the last FOUR years. Now all of a sudden I go in and they tell me it is expired. HA! Expired? Im not dead, my car is still running....so lifetime is lifetime...right? The life of the car- as long as I own it, right? Yeah- tell that to the service manager, Danny. He could have cared less. Stated Darcars ended that program in March. Really? No one told me when I was just in July (July comes after March, right?) and got my oil change - right- per the contract- OIL CHANGES FOR LIFE. So.....im lost. You "no longer have the "oil change for life program"- yet you advertise it on your website. Interesting. So, sad to say folks, for everyone who has these contracts- Darcars is telling everyone they no longer honor them. He went on to state that Darcars didnt transfer the maintenance contracts when they bought out Honda of Bowie. If that is indeed the case, you "did not assume" the existing contracts, why did you continue to honor it after the fact? You indeed "assumed" this contract when you honored it THE VERY FIRST TIME after Darcars bought the dealership- and EVERY SINGLE TIME AFTER. No worries though- I am working on it because the dealership is indeed obligated now to honor it, since they assumed it that very first time after they bought out the dealership. One more interesting tidbit - guess who called me after I left the dealership- Darcars Honda sales team. Guess why...... they want to buy back my accord and put me in a brand spanking new 2022 accord. BAAAHAAAHAAA! You dont want to honor my OIL CHANGE FOR LIFE contract but you want me to buy a THIRD brand new, fully loaded honda accord from you. Picture that. See photos attached...Care to comment, Darcars? Now, onto the regional office!

IF YOU CARE ABOUT YOUR VEHICLE LONG TERM DONT BRING IT HERE!! (Short Synopsis- Quality of work is not Thorough) I Purchased a New Honda Civic 2016 from Rosenthal (Virginia) in 2016 but I'm a Bowie Resident so it's 'convenient' having the Bowie Darcars Honda Location. I've had it serviced here the past 5 years; service & associates professionalism & thoroughness with my vehicle has usually been just mediocre & sometimes you'll come across a truly dedicated caring associate (Twice in 5 years). Today was the last day I will bring my vehicle to Darcars Bowie Honda Location!! About 3 months ago I brought my vehicle in to get an electrical & battery check because my front amber lights would flicker randomly while the vehicle was parked & off. I was told it was an electrical glitch/malfunction that would not affect performance. Knowing my warranty is near over I ask the young lady to make note of my issue for coming in. Just in case something would happen in the near future it was documented. 3 Days ago my vehicles engine wouldn't turn on & the battery was dead. I use my warranty & Honda care to have my vehicle towed to this location. Upon inspection & before calling to get information on the issue, I am told about charges that my warranty would cover if the associate was thorough & looked my account information up prior to speaking. Upon speaking with the associate, & informing him that this issue is related to a past visit & an unsolved problem with the vehicle. I ask if notes were left by the last associate, to my disappointment no notes on my issues or concerns were left. Upon arrival this afternoon I never received an apology, accommodation for the lack of thorough job done for my last visit, or any real concrete information on why my vehicle had the lighting or electrical issue to begin with. Most Honda dealerships wash your car after service when you're a part of the Service Care. That didn't happen. The cashier was eating Chips a Hoy Cookies out the large container while taking credit card transactions. Employees were bickering with each other. Not a professional environment or thorough service center. Save yourself & your vehicle the stress.

IF YOU CARE ABOUT YOUR VEHICLE LONG TERM DONT BRING IT HERE!! (Short Synopsis- Quality of work is not Thorough) I Purchased a New Honda Civic 2016 from Rosenthal (Virginia) in 2016 but I'm a Bowie Resident so it's 'convenient' having the Bowie Darcars Honda Location. I've had it serviced here the past 5 years; service & associates professionalism & thoroughness with my vehicle has usually been just mediocre & sometimes you'll come across a truly dedicated caring associate (Twice in 5 years). Today was the last day I will bring my vehicle to Darcars Bowie Honda Location!! About 3 months ago I brought my vehicle in to get an electrical & battery check because my front amber lights would flicker randomly while the vehicle was parked & off. I was told it was an electrical glitch/malfunction that would not affect performance. Knowing my warranty is near over I ask the young lady to make note of my issue for coming in. Just in case something would happen in the near future it was documented. 3 Days ago my vehicles engine wouldn't turn on & the battery was dead. I use my warranty & Honda care to have my vehicle towed to this location. Upon inspection & before calling to get information on the issue, I am told about charges that my warranty would cover if the associate was thorough & looked my account information up prior to speaking. Upon speaking with the associate, & informing him that this issue is related to a past visit & an unsolved problem with the vehicle. I ask if notes were left by the last associate, to my disappointment no notes on my issues or concerns were left. Upon arrival this afternoon I never received an apology, accommodation for the lack of thorough job done for my last visit, or any real concrete information on why my vehicle had the lighting or electrical issue to begin with. Most Honda dealerships wash your car after service when you're a part of the Service Care. That didn't happen. The cashier was eating Chips a Hoy Cookies out the large container while taking credit card transactions. Employees were bickering with each other. Not a professional environment or thorough service center. Save yourself & your vehicle the stress.