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We are very happy with the service and sell of our Filex
Seamless from proposal through delivery. Great buying experience
I'm very happy to say we made a deal on my new family car. I just wanted to thank Gus and his amazing team for welcoming us to the Ken Grodi family. Thank... u for helping us withe a quick and painless prosses of buying a car!!!!
Service Dept is busy and they keep you informed. Great staff
Went in looked at two vans but wanted a bigger van. They had one at one of their other locations that I wanted so they had it brought down the next morning
Jose from sales was the best he was very good and very honest about the hole transaction
Decided to bring my 2014 Ford Explorer to Ken Grody Buena Park for an oil change after years of inconsistent service from another Ford service department... in Cerritos that told me my oil changes were no longer covered under the service warranty even though I knew I was covered for 7 years or 100K miles but they couldn't find it in their system or never bothered to look it up. I had only 55K miles on my car. Ken Grody service department representative punches in my car info into their system and it in fact confirms my oil changes are still covered through 2021 and the oil change cost nothing and in fact recommended I make an appointment next month to get my brake pads replaced which is also covered. Their representative attention to detail and listening to the customer needs is what is impressive about them.
Scheduling with Tim Prete was quick and simple. He and his team provide services requested ahead of schedule and provide for a easy visit considering being... under the dark cloud of COVID-19. While only my second interaction with service department, they have stayed consistent with good customer service I will continue to use and recommend Ken Gordy Ford.
I am very pleased and impressed by the way I was treated by staff. They were very professional and honest about everything.
I spoke with Raul on the phone prior to my appointment. He explained everything to me in detail so I knew what to expect. He was very courteous and informational.... Upon meeting with Raul the morning of he made me feel comfortable, told me how long it would take, what they were going to do and where to wait for my car. I felt very welcomed and very, very happy when my car was delivered back to me clean and earlier than promised! Thank you Raul and Ford Team!!!