Reviews
I’ve bought several cars from Modern and used their services exclusively. Great place to work with. Their are punctual, very considerate, professional and treat their customers with respect and care. Their facility is new and very clean I would recommend their organization to anyone
I’ve bought several cars from Modern and used their services exclusively. Great place to work with. Their are punctual, very considerate, professional and treat their customers with respect and care. Their facility is new and very clean I would recommend their organization to anyone
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We truly appreciate your loyalty to Modern Toyota and are thrilled to hear about your positive experiences with our team. It’s great to know you find our facility welcoming and our service professional. Your recommendations mean a lot to us! We look forward to assisting you again in the future. Best, The Modern Toyota Team
Wonderful customer service, came in early and got taken care of quickly, very friendly staff.
Wonderful customer service, came in early and got taken care of quickly, very friendly staff.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your review! We’re happy to hear you had a wonderful experience with our friendly staff at Modern Toyota. We appreciate you taking the time to share your feedback and look forward to seeing you again soon! The Modern Toyota Team
I have been to this dealer many times and just walked in for service. I was usually in and out in less than an hour. Today I made an appointment for routine service so I could be in and out quicker. Sad to say that I was there over an hour and fifteen minutes. So I guess it is better to walk in and not make an appointment
I have been to this dealer many times and just walked in for service. I was usually in and out in less than an hour. Today I made an appointment for routine service so I could be in and out quicker. Sad to say that I was there over an hour and fifteen minutes. So I guess it is better to walk in and not make an appointment
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your feedback. We appreciate your loyalty to Modern Toyota and understand your concerns regarding your recent experience with us. We strive to provide efficient service, and it's disappointing to hear that we didn't meet your expectations this time. Please feel free to reach out to us directly, as we are always looking for ways to improve and ensure your next visit is more in line with your previous experiences. We hope to see you again soon. The Modern Toyota Team
Good morning. Today I came in for an oil change and noticed there was a bulge in my tire. 15-20 minutes after I arrived, I received an update on my options. Steve shared photos of the damage and provided corrective options. Steve was attentive and put me at ease during my time at Modern Toyota (Winston-Salem).
Good morning. Today I came in for an oil change and noticed there was a bulge in my tire. 15-20 minutes after I arrived, I received an update on my options. Steve shared photos of the damage and provided corrective options. Steve was attentive and put me at ease during my time at Modern Toyota (Winston-Salem).
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words! We're glad to hear that Steve was able to provide you with attentive service and clear communication regarding your tire issue during your visit to Modern Toyota. It's always our goal to keep our customers informed and comfortable. We appreciate you choosing us for your oil change and hope to see you again soon! Best, The Modern Toyota Team
Thank you for your kind words! We're glad to hear that Steve was able to provide you with attentive service and clear communication regarding your tire issue during your visit to Modern Toyota. It's always our goal to keep our customers informed and comfortable. We appreciate you choosing us for your oil change and hope to see you again soon! Best, The Modern Toyota Team
Such a nice place to buy a car, from showroom to salespeople, it was a pleasure to do business here.
Such a nice place to buy a car, from showroom to salespeople, it was a pleasure to do business here.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you for your wonderful review! We’re thrilled to hear that you had a pleasurable experience at Modern Toyota, from our showroom to our staff. Our team appreciates your kind words and hopes to see you again for your next vehicle purchase! Best, The Modern Toyota Team
Nice waiting room, with phone chargers and complimentary beverages, friendly employees. I am writing this as my car is being serviced. The 3 stars is because I had a service appointment at 9:30 am and they updated me at 11:30 am that they just got my car into service bay. So the wait time today is unsatisfactory, hopefully this is not the norm.
Nice waiting room, with phone chargers and complimentary beverages, friendly employees. I am writing this as my car is being serviced. The 3 stars is because I had a service appointment at 9:30 am and they updated me at 11:30 am that they just got my car into service bay. So the wait time today is unsatisfactory, hopefully this is not the norm.
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- Overall experience
- 3.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your kind words about our waiting room and friendly employees. We understand that the delay in service time was frustrating, and we value your concerns. Please know we are committed to improving our processes to ensure timely service in the future. If you have any further questions or need assistance, feel free to reach out to us at Modern Toyota. Our team looks forward to the chance to provide an even better experience in the future! Best, The Modern Toyota Team
They buying process was seamless. Service is great. Agents explains issues understandable. I love Modern Toyota.
They buying process was seamless. Service is great. Agents explains issues understandable. I love Modern Toyota.
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- Overall experience
- 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your review, Jermeka! We’re glad to hear that you found the buying process seamless and that our team provided you with great service. At Modern Toyota, we strive to make every experience enjoyable, and we’re glad you love us! Looking forward to serving you again in the future. Best, The Modern Toyota Team
I spoke to the people at the front desk, was referred to the general manager from the general manager to one of the new car salesman. The issue was to remove my wife as the primary driver of the car has she no longer drives. I was told I needed to bring the car in with her, even though she has a handicap with her phone and someone would come out and help us. After 30 minutes of this individual trying his final advice was he probably just need to call Toyota so I wasted a good amount of time and still have no resolution to my issue.
I spoke to the people at the front desk, was referred to the general manager from the general manager to one of the new car salesman. The issue was to remove my wife as the primary driver of the car has she no longer drives. I was told I needed to bring the car in with her, even though she has a handicap with her phone and someone would come out and help us. After 30 minutes of this individual trying his final advice was he probably just need to call Toyota so I wasted a good amount of time and still have no resolution to my issue.
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- Overall experience
- 3.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
Thank you for sharing your experience with us, Tony. We understand your frustration regarding the difficulty in updating the primary driver on your vehicle. It's important to us that our customers receive the assistance they need. We appreciate your feedback, and we encourage you to contact Modern Toyota directly so we can work towards a resolution for you. Your time is valuable, and we want to ensure your concerns are addressed. Thank you for bringing this to our attention. The Modern Toyota Team
Always great service at this dealership. I have been coming to this dealership since 2022. I haven’t had a negative experience yet.
Always great service at this dealership. I have been coming to this dealership since 2022. I haven’t had a negative experience yet.
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We’re thrilled to hear that you’ve consistently received great service at Modern Toyota since 2022. Our team is dedicated to providing a positive experience, and we appreciate your continued trust in us. We look forward to seeing you again for your next visit! The Modern Toyota Team
I feel secure and relaxed at this dealership. The service personnel are so helpful and after coming for several years they recognize and call me by name. It is a comfortable and relaxing place to sit and wait for your service to be finished. Alan Beck is the very best to make me feel that he is working for me Ann Cook
I feel secure and relaxed at this dealership. The service personnel are so helpful and after coming for several years they recognize and call me by name. It is a comfortable and relaxing place to sit and wait for your service to be finished. Alan Beck is the very best to make me feel that he is working for me Ann Cook
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- Overall experience
- 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for your wonderful review! We're happy to hear that you feel secure and relaxed at Modern Toyota. It's great to know that our service team, especially Alan, has made such a positive impression on you. We appreciate your loyalty over the years and look forward to continuing to provide you with excellent service. Please come visit us again soon! The Modern Toyota Team