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Airpark Dodge Chrysler Jeep RAM

(1,225 reviews)
Visit Airpark Dodge Chrysler Jeep RAM
Sales hours: 8:00am to 8:00pm
Service hours: 7:00am to 6:00pm
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Sales Service
Monday 8:00am–8:00pm 7:00am–6:00pm
Tuesday 8:00am–8:00pm 7:00am–6:00pm
Wednesday 8:00am–8:00pm 7:00am–6:00pm
Thursday 8:00am–8:00pm 7:00am–6:00pm
Friday 8:00am–8:00pm 7:00am–6:00pm
Saturday 8:00am–8:00pm 7:00am–4:00pm
Sunday 10:00am–6:00pm Closed
New (480) 422-5971 (480) 422-5971
Used (480) 422-5999 (480) 422-5999
Service (480) 422-1346 (480) 422-1346

Reviews

(1,225 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Airpark Dodge Chrysler Jeep RAM from DealerRater.

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Outstanding customer service- above and beyond I always

Outstanding customer service- above and beyond I always leave the dealership so Impressed with Anthony and the service

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.

The people I worked with, Edgar Garcia and Mo Paracha

The people I worked with, Edgar Garcia and Mo Paracha were excellent and very helpful.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Definitely WOULDN'T RECOMMEND!

Definitely WOULDN'T RECOMMEND!!!!! 3/27 I contacted them about a car. ROB T. my salesman seemed genuine and straight up. We agreed 53,988 for the car and 18,500 for my trade in. I put the application in and got approved, once I got on the phone with the finance manager he told me the price and sent the paperwork which the price was for 55,988 which was higher than our agreement but I let that red flag go because they let me take advantage of 45 days no payment. I was VERY transparent with ROB and letting him know before the deal I was waiting on the title to my trade in to come in the mail which he was ok with. Fast forward a week I told him I was just going to the DMV to get a copy which I did and sent a picture to him so he knows I have it. That was on Monday which I didn't get a call back from him or the internet manager which I spoke to the following day. I followed up to see what's the issue with shipping my car when they charged a 6k "dealer assistance fee" to ship my car and pick up the trade in. I call again to speak with ROB T and was COMPLETELY RUDE and said "we selling the car to somebody else" and hangs the phone up on me. By this time I only had 26 more days before my first payment which is crazy and still NEVER got or even drove the car yet which again Rob told me days after signing the paperwork that Stellantis Financial was going to call me to verify things and for me to tell them " I already have the car in my possession" so the dealer can be paid for then he was gone ship my car. Not sure who's running the place there but I wouldn't recommend them DEFINITELY NOT ROB T. "They have 2 Rob's" it's 4/22 and I still haven't received my car or any information on what's the hold up, not to mention my first payment is due in 2 weeks for a car I never seen let alone drove before. BAD BUSINESS PRACTICES!!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
Worked with:
0 people out of 0 found this review helpful. Did you?
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Definitely WOULDN'T RECOMMEND!

Definitely WOULDN'T RECOMMEND!!!!! 3/27 I contacted them about a car. ROB T. my salesman seemed genuine and straight up. We agreed 53,988 for the car and 18,500 for my trade in. I put the application in and got approved, once I got on the phone with the finance manager he told me the price and sent the paperwork which the price was for 55,988 which was higher than our agreement but I let that red flag go because they let me take advantage of 45 days no payment. I was VERY transparent with ROB and letting him know before the deal I was waiting on the title to my trade in to come in the mail which he was ok with. Fast forward a week I told him I was just going to the DMV to get a copy which I did and sent a picture to him so he knows I have it. That was on Monday which I didn't get a call back from him or the internet manager which I spoke to the following day. I followed up to see what's the issue with shipping my car when they charged a 6k "dealer assistance fee" to ship my car and pick up the trade in. I call again to speak with ROB T and was COMPLETELY RUDE and said "we selling the car to somebody else" and hangs the phone up on me. By this time I only had 26 more days before my first payment which is crazy and still NEVER got or even drove the car yet which again Rob told me days after signing the paperwork that Stellantis Financial was going to call me to verify things and for me to tell them " I already have the car in my possession" so the dealer can be paid for then he was gone ship my car. Not sure who's running the place there but I wouldn't recommend them DEFINITELY NOT ROB T. "They have 2 Rob's" it's 4/22 and I still haven't received my car or any information on what's the hold up, not to mention my first payment is due in 2 weeks for a car I haven't seen let alone drove before. BAD BUSINESS PRACTICES!!!!!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

John Otero Upgrade performed cured the problem.

John Otero Upgrade performed cured the problem. Runs smooth as silk. No Problems Thanks, Hugh

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for the fantastic review! We're thrilled to hear that the upgrade resolved the issue and everything is running smoothly. Your satisfaction is our priority, and we appreciate your support!

I ENJOY WORKING WITH JOHN OTERO .

I ENJOY WORKING WITH JOHN OTERO . HE ALWAYS GETS MY VEHICLE COMPLETED IN A TIMELY MANNER AND EXPLAINS THE REPAIRS TO ME. THANK YOU JOHN.....

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for the great feedback! We’re thrilled to hear that John has provided you with timely service and clear explanations. We appreciate your support and look forward to continuing to deliver excellent experiences!

Excellent It was a great experience, they worked really

Excellent It was a great experience, they worked really hard to get me into the right car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the awesome feedback, Nakia! We’re thrilled you had a great experience and found the right car. Our team is always here to help make your journey enjoyable. Drive safe and enjoy your new ride!

Excellent It was a great experience, they worked really

Excellent It was a great experience, they worked really hard to get me into the right car

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks for the fantastic feedback, Nakia! We're thrilled to hear you had a great experience and that our team helped you find the perfect car. Your satisfaction means the world to us!

Booked service online - quick and easy.

Booked service online - quick and easy. They were ready for me when I arrived. Service was completed in the time frame I was told. Adolfo explained the services and got me on my way in a timely manner.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for the fantastic review! We're thrilled to hear that your online booking experience was smooth and that Adolfo provided great service. We appreciate your feedback and look forward to serving you again soon!

Great, handled all my needs The dealership was great, all

Great, handled all my needs The dealership was great, all the service people were quick and made the buying process easy

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We’re thrilled to hear you had a fantastic experience with our team! Making the buying process smooth and efficient is our top priority. Thank you for the wonderful feedback and for choosing us!