Airpark Dodge Chrysler Jeep RAM

4.3
(869 reviews)
Visit Airpark Dodge Chrysler Jeep RAM
Sales hours: 10:00am to 6:00pm
Service hours:
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Service Sales
Monday 7:00am–7:00pm 8:00am–9:00pm
Tuesday 7:00am–7:00pm 8:00am–9:00pm
Wednesday 7:00am–7:00pm 8:00am–9:00pm
Thursday 7:00am–7:00pm 8:00am–9:00pm
Friday 7:00am–7:00pm 8:00am–9:00pm
Saturday 7:00am–5:00pm 8:00am–8:00pm
Sunday Closed 10:00am–6:00pm
New (480) 422-5971 (480) 422-5971
Used (480) 422-5999 (480) 422-5999
Service (480) 422-1346 (480) 422-1346

Reviews

4.3
(869 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews.

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5.0

one of my best car purchasing experiences, and i've...

one of my best car purchasing experiences, and i've purchased many cars. ask for Mark, he is fantastic,

Dealer response

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

5.0

This is a great dealership!! I felt with salesperson Dak...

This is a great dealership!! I felt with salesperson Dak and he was awesome. The management team was terrific. I got a better deal than I had planned on. This is the third vehicle I have purchased from Airpark Jeep and I will definitely will be back. They are honest and very fair. The deal I got on a mew Jeep Rubicon was super. Thank you very much at Dak and the management staff.

Dealer response

Chris, every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

2.0

So sad, i have bought 3 new rams for this store and now i...

So sad, i have bought 3 new rams for this store and now i had to go find a NEW dodge dealer. I went in to buy a Ram but stock was low, so i thought i would special order a new one, Knowing that it could take up to 12 weeks to get, i was ready to put down a large deposit. Built my truck online and sent it to my salesman, i ask for an OTD price three days later i called my salesman and he said he was busy and had meeting, he would get this to his manger, two days later i called and now the computer was down, well i found a new dealership soo sad

Dealer response

James, we are so sorry to hear that you are not satisfied with your experience. Our team is dedicated to providing exceptional customer service, and we are sorry that you feel like we haven't been as dedicated to you as we should have been. Please contact Glen Drobney, our General Manager, at 833-718-0491.

4.8

I had a wonderful experience with you guys when I was...

I had a wonderful experience with you guys when I was looking for a car!! Adam was my salesman and he was so nice! He was knowledgeable and respectful and I appreciate that! Also Shaun in finance was a pleasure to work with! These guys were great! I'm so happy with my new nissan and I will definitley buy my next car with this dealership. Thank you Adam and Shaun!!

Dealer response

Thank you for your positive review!

5.0

I had a great experience at this dealership! Adam was my...

I had a great experience at this dealership! Adam was my salesman and he was very nice. He was professional and very knowledgeable and I love my new car! Thank you so much! I actually didn't expect things to go as smooth as it did. Shaun in finance was also very nice and I was and still am very happy! You guys are the best!

Dealer response

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

4.8

I had a great experience at your dealership! The sales...

I had a great experience at your dealership! The sales guy Adam was so helpful and very nice. He was very knowledgable and he guided me through the whole process which was actually faster than I was expecting. Everyone there was very courteous and I would recommend Scottsdale Airpark to everyone! Thanks guys!

Dealer response

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

1.0

On June 11th, 2021, I purchased a 2016 Dodge grand...

On June 11th, 2021, I purchased a 2016 Dodge grand caravan from Airpark Dodge Chrysler Jeep in Scottsdale. My salesman was Chip Frazier. On June 14th Chip texted me and told me the car never went through emissions and that he was going to drive out to my house to take care of it, which he did. On July 3rd, the tire pressure light came on, so I took it into the tire shop down the street from my house to see what it was. At that point there was no reason to bring this into the dealership, which is 45 minutes from my home, for a tire pressure light. Upon the inspection of my vehicle, Big O Tires said that all 4 tires had dry rot and that I needed all of them to be replaced. I had never heard of dry rot tires, so I asked them to show me which they did. The tire shop told me that the tires were unsafe to drive on which was all I needed to hear seeing as I am currently 7 months pregnant and have a 3-year-old, a 2-year-old and a 10-month-old and will not put their safety at risk. Before approving the tires to be put on the vehicle I texted my salesman, Chip, and got no response. I then called the dealership and was told there was no one available to speak to regarding the tire replacement. They let me leave a written message and said someone would get back to me. Seeing as I was not going to load up my 3 children and drive 45 minutes in an unsafe vehicle, I made the decision to have the new tires put on. On July 5th, I called the dealership again since I had not heard back from them and I spoke with Blake Hewitt, a sales manager, who was so unprofessional and rude the entire phone call. He wouldn’t let me get a word in and yelled at me when I tried to explain the safety issue and the fact that I couldn’t have driven the car to the dealership in its condition at the time. I then asked to speak to his supervisor who he told me wouldn’t be in the dealership until 2pm and that he didn’t have a voicemail that I could leave a message on. He also mentioned that their desks were right next to each other. At 2pm I called and spoke with his supervisor, Chris Drobney. He seemed very understanding and even mentioned that he too would not have put his children’s safety at risk with the 45-minute drive. He led me to believe that we would reach a resolve. He gave me an email address to send the car inspection and bill to and never once mentioned if I had the damaged tires in question. On July 7th I reached back out to Chris since I had not heard back from him, and he said he was “getting through the red tape but I’ll get it taken care of.” To me, this sounds like a promise to resolve and that was how I perceived it. On July 14th, after not hearing back from Chris or anyone at the dealership for that matter I reached out and wrote another email which I got no response to. I then called several times and spoke to several “managers” and various salespeople, left messages and was never given a call back. On July 20th I called again and spoke to a Santiago who told me Chris and the GM were in a meeting therefore neither of them could speak to me, but he was reading a message from the GM that said he would be happy to help me out if I could produce the 4 dry rotted tires that had been taken off my vehicle 3 weeks prior. This was an impossible request to give me, and I am sure they are aware of that seeing as they are in the car industry. I called the tire shop just to confirm this was an impossible request and they laughed and said that is not their protocol and they dispose of their tires nightly. Had the dealership gotten back to me the day I tried to resolve the issue in the first place I may have been able to produce the bad tires, but they waited 3 weeks to request the tires which was impossible. On July 21st I called the dealership again and was finally able to speak with Chris since he was the person who answered the phone. He tried to go back on everything he had promised me earlier and started to state that I am trying to scam them. We ended up leaving the conversation with him going to speak to the GM about at least covering the cost of the tires and that he would give me a call right back. I was not called back. On July 22nd I spoke to another sales manager, James Piazza, who said he was told by the GM that if I came to the dealership, they would get it taken care of. I confirmed with him several times that we would finally have a resolve to this matter seeing as I would be driving 45 minutes with my 3 children, and he was extremely confident this is what I needed to do. On July 23rd I drove to the dealership with my 3 children and was greeted by Glen Drobney, the GM who shook my hand and said “I’m sorry you felt the need to file a complaint with the better business bureau, but I am not giving you a dime…” I was shocked. Not only was I told to come to the dealership to have the issue resolved but to be met with this kind of approach was shocking. He would not let me explain the situation and how I have tried countless times to speak with him for a resolve but told me that I was unwelcome at the dealership and to leave. It was a complete bait and switch tactic and I have the emails, text messages, call logs and bills to corroborate my claims. Today’s experience left me bewildered by the lack of professionalism and the level of unethical business practice. I feel that I was lured into a trap today by being told to come to the dealership for a resolution and being greeted by Glen Drobney who threatened to call the police if I didn’t leave. I am going to believe that this is not acceptable business practice and that this is isolated to Glen Drobney, the GM of this dealership. After doing my research on this dealership I have come to find that I am not the first person the be wronged by them and they have more 1-star reviews than they do anything positive. It’s unfortunate that this business can conduct its daily activities with its blatant lack of respect for its customers. I am not the first, but I do hope that I am the last.

Dealer response

Jackie, when we inspected the vehicle we documented that no tires were necessary. You made the decision to go to another store and replace the tires, and didn't come to use to inspect before replacing. Despite our dealership’s commitment to accommodate customer needs and requests as much as possible, there are limits to what we can do. We wish you the best moving forward.

Consumer response

If you took the time to speak with me or read my entire review you would know that coming to you was near impossible as no one would speak to me and it was a matter of the safety of my family which is what you were expecting me to put in danger. At this point it is less about the money than the way I have been treated and the fact that your dealership and the people who work there think it’s ok to treat a family, a pregnant women, a mother the way I was treated. I came into the dealership *because I was told to* only to be met by the GM who told me I was unwelcome and to leave. The only other women in that building the time I was there was the receptionist who was told to call the police on me. She looked quite frazzled herself having to listen to an order barked at her. Every single person who has heard this story has been appalled by the way I’ve been treated and unfortunately people who know Glen Drobney personally weren’t surprised by the way he treated me at all which shows the type of integrity this dealership has putting him in charge.

1.0

Terrible experience. Complete disregard to the customer....

Terrible experience. Complete disregard to the customer. Sales manager Blake Hewitt was completely unprofessional, rude, disrespectful, and lacks integrity. I will never buy a vehicle or service my vehicle at Airpark Jeep ever again and would never recommend anyone would give them business. I would give zero stars if possible. I deeply regret doing business with Airpark Jeep because of Blake Hewitt. Very unfortunate and unnecessary.

Dealer response

We are sorry that we did not exceed your expectations. Unfortunately, we are unable to find any record of your visit to our store. We hope that you will give us the opportunity to discuss this further. Please contact Glen Drobney, our General Manager, at 833-718-0491 to discuss further.

Consumer response

This happened the evening of July 1, 2021. I am sure everyone remembers it well when the mentioned sales manager treated this customer very unprofessionally in front of others to see. Unless the is a typical occurrence, this uncalled for behavior was witnessed by multiple patients team members and other customers. This incident shined light on the true character of Mr Hewitt and his lack of integrity, as well as the dealership as a whole with him representing Airpark Jeep.

1.0

Three calls leaving detailed messages with a live person...

Three calls leaving detailed messages with a live person and two attempts online to schedule service over the course of a month, on a Jeep. Every time promised a call back from a service advisor to schedule. No response. Previous customer for many years. What is going on? This is a broken business model. Maybe add a metric that grades advisers on calling back customers and scheduling service. Good luck sorting it out. Going elsewhere.

Dealer response

We always appreciate feedback from customers, and we are so sorry to hear about your negative experience with us. We never want customers to feel like we aren't providing them with the absolute best in customer service. We understand how frustrating of a situation this is for you. We'd love to discuss your concerns and see what we can do to make this right for you. Please contact Glen Drobney, General Manager, at 833-718-0491.

1.0

Unfortunately this is the worst dealership i have hate...

Unfortunately this is the worst dealership i have hate the displeasure of working with by quite a long shot. Over the course of 2 years they have had our vehicle for a total of 96 days and counting "10% of the total time of ownership this vehicle has been at their service shop" we would have it towed elsewhere but unfortuantely this is the closest dealer to our house so it is what Chrysler will cover for towing. in all 4 trips to the service center the technicians were clearly unhappy to have us there, unresponsive to all calls, voicemails, emails, and would routinely give us false information when we drove the 55 miles to go see in person what was happening with our vehicle. We have dealt with Scott Randall most recently who has blatantly lied to us several times regarding what is happening with our vehicle, in addition while stating in verbal conversations that he would provide us with a detailed list of all troubleshooting steps and services done on the vehicle over the past 55 consecutive days and counting, he has failed to provide this list while Mike at the service center who i can only ascertain is the floor manager and Scotts boss, has outright refused to provide us with this information. The vehicle has been brought in because the motor shut of in the middle of the road and upon attempting to turn it back on, had significant resistance against the starter and a knocking noise "either it threw a rod and its rod knock, or the timing chain failed and its having piston to valve contact" regardless the symptoms were obvious enough that any technician with even a small amount of knowledge should have been able to diagnose and resolve the issue rather quickly. Or so you would expect. 55 days later they still have yet to so much as attempt to turn the motor by hand to verify that it has resistance internally, or to remove any component of the motor and troubleshoot/diagnose anything beyond what they can plug in a scanning tool and see. 6 weeks of fighting with them, wasted time driving to/from the dealership, and extreme hassle due to loosing our house to a fire and being unable to move out trailer, horses, or racecars, and we are STILL being stonewalled by the dealership. the service tech refuses to answer the phone or call back, responds to emails very occasionally and ignores most of the questions askes, and refuses to provide us with any real information. Chrysler is also making it difficult to have this vehicle simply replaced as it is a lemon and qualifies both under state and federal law for a buyback, forcing us to look into spending yet another lengthy and frustrating amount of time at arbitration just to get them to do what they are legally obligated to at this point. I would not recommend ever spending money at a dealership as shady as this one.

Dealer response

Hello Daniel and thank you for bringing this to our attention. At our dealership, we pride ourselves on straightforward, no-nonsense, and transparent dealings with our clients. Warranty coverage with the factory requires certain protocols followed on all cases like your yours. We are moving as expeditiously as the manufacturer will allow us to make repairs and or recommendations. We do not authorize a vehicle to be bought back or claimed as a lemon law. Those decision is between the manufacturer, the federal government and you. We are sorry to hear about your circumstance and are unable to move at a faster pace without authorization. We will contact you immediately when we receive more information. In the meantime if you have any other questions please contact Mike Doyon at 480-556-7454.