Read reviews that mention:
This is a terrible dealership which I will never purchase a vehicle from again.
Thank you for sharing this review regarding your experience with us. I'd like to discuss this with you further if you could please contact me at your ...earliest convenience. Sincerely, Kevin Pang - General Manager - kpang@geraldauto.com
The overall experience from start to finish was great. The service teams were professional, courteous and thorough, as always. I appreciate the fact that... I get in and out quickly.
Thank you for sharing this great feedback with us, Thresa. Customer Service is one of our highest priorities here at Gerald Nissan of North Aurora, so... we try our best to get you in and out in a timely, yet professional manner. So thank you again, for letting us know how we did. We look forward to serving you again! Sincerely, Christopher Brischetto, Service Manager, cbrischetto@geraldauto.com
Just purchased a 2017 Rogue SL and I am very excited to have had no doubt the best car buying experiencing thus far. I've bought cars in the past and I... always felt like bait in a shark tank. Not a fun feeling and at the least could be described as stressful. This time around was much more relaxing and enjoyable if you can call spending $$$$ enjoyable. Special thanks to Dan Conro and Alexander True, some very good and straight shooting guys. I did a lot of homework and preparation before making my final decision and these guys understood. I started online working with Dan and he understood my needs and was extremely helpful with every question and request I had which made making my decision all that much easier. Afterwards, working with Alexander continue to make the purchase process seamlessly and enjoyable. Alexander took us on a test drive, explained everything, handled all of the paper work and really added onto that feeling we had of enjoyment. Although we where offered extras, no one was pushy and simply explained the product, and if we declined, we simply moved on to the next step. Thank you both Dan and Alexander as well as Sunny Phetthongsy and Matt Coneys for all your help and we'll be enjoying our 2017 Rogue SL for hopefully many years to come.
Edward, thank you for taking the time to write such a detailed review about your experience with us! We truly appreciate it. I would like to congratul...ate you on your new 2017 Rogue SL! I'm very glad to hear that your experience with our team has been very positive. It was great doing business with you. We hope to see you again! Sincerely, Kevin Pang - General Manager - kpang@geraldauto.com
Everyone is very courteous. Terry does a GREAT job in explaining what needs to be done and is very professional.
Thank you for reaching out Stephen! Our service department works hard day in and day out to provide the best results for our customers! I will persona...lly share your feedback with Terry and the rest of the team to assure we continue to provide the same level of service for all of our customers. Sincerely, Christopher Brischetto, Service Manager, cbrischetto@geraldauto.com
Definitely i will comeback at this service place,they have one of the best teams,great costumer service,they really take a good care of their costumers... and the prices are good
Thank you for reviewing your service experience, Noerim. It is our goal to provide every one of our customers with the kind of excellent service you d...escribed and we're glad we achieved that. Once again, we appreciate your business and hope you'll keep in touch for your future car needs. Sincerely, Christopher Brischetto, Service Manager, cbrischetto@geraldauto.com
Everyone in the dealership was willing to help. You feel welcomed once you step foot in the dealership. Plus there was great music playing.
Hernan, thank you for leaving us this great review and congratulations on your purchase. I'm very happy to hear that we could be so helpful during you...r recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future! Take care. Sincerely, Kevin Pang - General Manager - kpang@geraldauto.com
Knowledgeable and caring employees. Explained the service to be done and asked if I had any questions. The waiting area was well stocked with coffee, snacks,... TV and up to date reading material.
Thank you for the great feedback, Peggy! I am so happy to hear that you have enjoyed your visit here at our dealership. Please feel free to reach out ...to us with any questions or future auto needs as we are always here to help! Sincerely, Christopher Brischetto, Service Manager, cbrischetto@geraldauto.com
the usual, expected experience once again. 20 words, 20 words, 20 words the usual, expected experience once again. 20 words, 20 words, 20 words
Thank you for your outstanding rating of our service department, Allen. We appreciate the opportunity to service your vehicle needs and look forward t...o doing so in the future. Thanks for taking the time to write the review. It really matters to our dealership! Sincerely, Christopher Brischetto, Service Manager, cbrischetto@geraldauto.com
Service was excellent compared to other dealerships, I was greeted with a smile, offered condiments, felt like I was at home! I will definitely recommend... others here.
Cheryl, I really appreciate you being so kind as to write this review about our dealership. We try our best to stand out from other dealers in terms o...f service excellence. It's quite an accomplishment to hear that we provided you the best dealer experience ever! Thank you so much. If you have any further needs, do not hesitate to come back to see us. Sincerely, Christopher Brischetto, Service Manager, cbrischetto@geraldauto.com
My salesman Karim Helmy. He was easy to talk to. He explained in detail everything with the car, what was happening with the people working on my loan.... When I had spoke to him on the phone, he already had an idea of cars to show me when I arrived for the appointment. Very personable and down to earth type guy. I will recommend him to my friends and family.
Beth, thank you for this great review and congratulations on your purchase. Karim is a great people person and he strives to create a positive buying ...experience for every customer. He will be very happy to hear he was successful in that endeavor. If you have any questions or concerns, please do not hesitate to come see us. Sincerely, Kevin Pang - General Manager - kpang@geraldauto.com