Audi Tacoma

Horrible customer service and terrible sales management. The sales guys are good but the little man behind the curtain, the sales manager, in this case Leon, is horrible. This dealership wasted my time and my money and Leon was indignant. No apology from Leon for the massive screw up on their part and zero effort to make it right. Leon's words to me "you didn't buy a car, you are not my customer". Well, I coordinated my long distance trip to buy a specific car and they allowed another sales guy to take the car I wanted to buy on a 200 mile, all day trip, to assist in the delivery of another vehicle. Yep, they knew I was coming, I spoke with sales guy before the dealership even opened and texted when I was leaving my home. I've never been treated so disrespectfully by any company - Leon and Tacoma Audi get the "we will disrespect you" award.

I was working with the VW division of Larsen, who contacted me with a recently available ID.4. He put me in touch with AJ at the Audi division where the car had been turned in by a previous driver. Both salesmen were pleasant, professional, and collaborated in helping me find a time to visit, test drive and ultimately purchase a 2023 ID.4. The process was smooth, and though all transactions take time, I was able to drive away with the "new" vehicle. AJ helped me set up the electronic interface with my phone, and activate my VW app to customize the experience. We even activated 3 year free charging that had not been used by the previous owner. The price was reasonable, I turned in my old car, and drove away. All the staff were very approachable, and efficient. The Audi dealership clearly caters to a higher end car market, above my price point, but I would recommend the dealership to anyone interested in such cars.

Couldn’t have asked for a better service. Eugene was super helpful and understood our specific requirements. He and the team went above and beyond to get us approved through the Audi’s Foreign Business Professional Program. As this was specific requirement for us (and not many have details about it), Eugene and the team at Audi Tacoma not only figured out the exact procedure, but also kept us updated every step of the way. Very Transparent and Professional experience. Would definitely recommend if anyone wants a great personalised purchase experience!

We are an hour from this dealership and were unable to test drive the car I wanted for a few days. I dealt with Chloe, she sent me videos and held the car for me. She was great & made the process easier. Their sales tax is very high so prepare for that! Overall it took 4 hours or so and I got the car I wanted, felt good about the deal!!

Came in to buy my first Audi and could not have left happier. Special shout out to Eugene who helped me through the process, he has an abundance of knowledge on vehicles and would definitely shop with him again!

They helped me out so much and explained everything so well. Everything went through very smooth. Special thanks to Eugene!! Was so helpful!

I was cheerfully greeted by Eugene, as I arrived at the front of the dealer show room. He and his extended team were very attentive and responsive to my needs, including purchase of my 2024 SUV I highly recommend Eugene and his team at Audi Tacoma.

Eugene was amazing! He welcomed me into the world of vehicle purchasing as this was my first time buying a car. He was always there to answer any questions or help in any way.

Thank you Eugene and all the friendly staff at Audi Tacoma! Eugene was awesome and helped make our 3rd Audi purchase with Larson Automotive an amazing experience every step of the way. We felt truly taken care of and left extremely happy with our new Audi Q4 e-tron.

Our experience with Eugene at Audi Tacoma was exceptional. We were shown many options for our preferences and had all of our questions answered. The process was smooth and everyone was very friendly. Ultimately we walked away very happy with our pretty new purchase.