Reviews
BLUF, I had a frustrating experience with this dealer
BLUF, I had a frustrating experience with this dealer after expressing interest in a used BMW. Despite frequent communication and scheduling the car purchase appointment, I arrived at the dealership only to be informed that the car had been sold to someone else just hours earlier. I had an extremely disappointing experience with this dealer. After expressing interest in a used BMW they advertised online, they contacted me almost daily for a week. When I finally decided to proceed with the purchase and trade in my old vehicle, I began returning their calls and spoke with Mohammad and Tin. They even sent me a video of the car, which I really liked. We scheduled an appointment for me to pick it up on Saturday, just three days later. I prepared my old car for the trade-in, secured a loan from my bank, and had the check ready. On Saturday morning, Mohammad called to confirm our appointment. When I assured him I would arrive as planned in about two hours at 11 AM, he apologized, stating he would be busy, but that Tin would assist me instead. An hour later, Tin called to confirm my arrival, and I reiterated that I was indeed coming. He assured me he would have everything ready and would be waiting for my arrival. After driving an hour to the dealership, I met Tin and took a seat to begin the purchasing process. However, I noticed Tin speaking to another manager named Mohammad. When he returned, he regretfully informed me that the car had been sold to someone else that very morning.
BLUF, I had a frustrating experience with this dealer
BLUF, I had a frustrating experience with this dealer after expressing interest in a used BMW. Despite frequent communication and scheduling the car purchase appointment, I arrived at the dealership only to be informed that the car had been sold to someone else just hours earlier. I had an extremely disappointing experience with this dealer. After expressing interest in a used BMW they advertised online, they contacted me almost daily for a week. When I finally decided to proceed with the purchase and trade in my old vehicle, I began returning their calls and spoke with Mohammad and Tin. They even sent me a video of the car, which I really liked. We scheduled an appointment for me to pick it up on Saturday, just three days later. I prepared my old car for the trade-in, secured a loan from my bank, and had the check ready. On Saturday morning, Mohammad called to confirm our appointment. When I assured him I would arrive as planned in about two hours at 11 AM, he apologized, stating he would be busy, but that Tin would assist me instead. An hour later, Tin called to confirm my arrival, and I reiterated that I was indeed coming. He assured me he would have everything ready and would be waiting for my arrival. After driving an hour to the dealership, I met Tin and took a seat to begin the purchasing process. However, I noticed Tin speaking to another manager named Mohammad. When he returned, he regretfully informed me that the car had been sold to someone else that very morning.
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- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I knew what I wanted when I came in.
I knew what I wanted when I came in. They had the best price around and made the process easy.
I knew what I wanted when I came in.
I knew what I wanted when I came in. They had the best price around and made the process easy.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thanks for choosing Passport INFINITI of Alexandria! See you next time, Tim.
Anthony was very helpful, and the paperwork was fast.
Anthony was very helpful, and the paperwork was fast. the Q60 was clean and full of gas
Anthony was very helpful, and the paperwork was fast.
Anthony was very helpful, and the paperwork was fast. the Q60 was clean and full of gas
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you, Tony, for stopping by to leave Anthony and Passport INFINITI of Alexandria a wonderful review!
Thank you happy new year’s
Anthony was very kind, attentive, patient, honest and
Anthony was very kind, attentive, patient, honest and knowledgable about the vehicle I purchased. I'm in love with my new car and I'm glad that Anthony helped me through the entire process.
Anthony was very kind, attentive, patient, honest and
Anthony was very kind, attentive, patient, honest and knowledgable about the vehicle I purchased. I'm in love with my new car and I'm glad that Anthony helped me through the entire process.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're delighted to hear that Anthony provided such attentive and knowledgeable service during your car purchase at Passport INFINITI of Alexandria. Enjoy every moment with your new vehicle!
A1, service, Michelle Henix is the best.
A1, service, Michelle Henix is the best. They got me in and out, in no time.
A1, service, Michelle Henix is the best.
A1, service, Michelle Henix is the best. They got me in and out, in no time.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your kind words for Michelle and leaving Passport INFINITI of Alexandria a five-star review!
Terrible experience drove in 4 hours of traffic to take a
Terrible experience drove in 4 hours of traffic to take a look at a vehicle and came with my own financing. Asked for a quote for a broken piece on the vehicle and asked repeatedly to have dealership send over documents to my bank and they kept telling my salesman they couldn’t do it. I have the manager call me and ask me if I want to use their financing I tell him no and as I’m waiting for the paperwork to get sorted out (while I have a signed purchase agreement) I find out on a Monday Afternoon after I’ve been working all day to play middle man between the dealer and the bank that the car was sold the prior Saturday. What a joke of professional business being conducted! Shady Unprofessionalism at its finest
Terrible experience drove in 4 hours of traffic to take a
Terrible experience drove in 4 hours of traffic to take a look at a vehicle and came with my own financing. Asked for a quote for a broken piece on the vehicle and asked repeatedly to have dealership send over documents to my bank and they kept telling my salesman they couldn’t do it. I have the manager call me and ask me if I want to use their financing I tell him no and as I’m waiting for the paperwork to get sorted out (while I have a signed purchase agreement) I find out on a Monday Afternoon after I’ve been working all day to play middle man between the dealer and the bank that the car was sold the prior Saturday. What a joke of professional business being conducted! Shady Unprofessionalism at its finest
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I truly apologize for the confusion regarding the car you were interested in. I understand you were under the impression that the vehicle was already set aside for you. Unfortunately, due to our first-come, first-served policy, we are unable to hold cars for customers, and the vehicle was sold before the purchase could be finalized. I completely understand how frustrating this must be, and I'm sorry for any inconvenience this has caused. If you'd like, we can help you find another car or let you know when similar options become available. Thank you for your understanding. Best regards, Taylor Klein, General Manager
I have bought many, many vehicles over the years and had
I have bought many, many vehicles over the years and had an experience with this dealer that I had never witnessed before. I spent several days remotely getting information about the vehicle. They sent pictures and videos, etc. and I decided to purchase the vehicle. I sent in an application and got approved for everything, but they wouldn't sell it to me. I had already received approved outside financing and they wanted me to finance with them. That would have been fine if they didn't mark up the rates so much. The rate they offered me was 2 points higher than the rates offered by other dealers. They would not hold the car for me to secure the financing with the lender (something that could have been done in a day or two). This is the first time I have ever worked with a dealer that would not take my money. It was really frustrating and a huge waste of everyone's time. if you don't mind financing with their inflated interest rates then you should be OK, but if you want to use an outside lender then don't bother with this dealership.
I have bought many, many vehicles over the years and had
I have bought many, many vehicles over the years and had an experience with this dealer that I had never witnessed before. I spent several days remotely getting information about the vehicle. They sent pictures and videos, etc. and I decided to purchase the vehicle. I sent in an application and got approved for everything, but they wouldn't sell it to me. I had already received approved outside financing and they wanted me to finance with them. That would have been fine if they didn't mark up the rates so much. The rate they offered me was 2 points higher than the rates offered by other dealers. They would not hold the car for me to secure the financing with the lender (something that could have been done in a day or two). This is the first time I have ever worked with a dealer that would not take my money. It was really frustrating and a huge waste of everyone's time. if you don't mind financing with their inflated interest rates then you should be OK, but if you want to use an outside lender then don't bother with this dealership.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
We sincerely apologize for any frustration this situation has caused. Unfortunately, we were unable to hold the vehicle as we had multiple appointments scheduled with other interested buyers. We understand how disappointing this must be and truly appreciate your understanding. Please let us know if we can assist you in finding another vehicle that meets your needs. Taylor Klein, General Manager, 240-695-5597
Well, the vehicle is still available so I don't know why you couldn't hold it for a couple of days while a customer actually buys it. The dealership was trying to force us into financing with one of your banks at an inflated rate. We did actually end up coming by to look at the vehicle and would have bought it if you hadn't installed mismatched tires. I will never understand why you did that. There are plenty of manufacturers that sell that tire size. 4WD vehicles should not have mismatched tires.
I went in to purchase a car I saw online in their
I went in to purchase a car I saw online in their inventory and ended up buying a completely different car. Anthony V. was very helpful and patient with me while I test drove several cars from the Infiniti and Nissan lots before making a decision. He made sure I became a happy customer. Will definitely recommend him.
I went in to purchase a car I saw online in their
I went in to purchase a car I saw online in their inventory and ended up buying a completely different car. Anthony V. was very helpful and patient with me while I test drove several cars from the Infiniti and Nissan lots before making a decision. He made sure I became a happy customer. Will definitely recommend him.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We're delighted to hear that Anthony V. provided such helpful and patient service during your visit at Passport INFINITI of Alexandria! It's fantastic you found the perfect car, and we appreciate your recommendation. Enjoy every mile in your new ride!
Very impressed with the operations of Passport Infiniti.
Very impressed with the operations of Passport Infiniti. Worked with sales rep named Mo Omari and he was exceptional. Stayed late for initial meeting to discuss possible purchase and extremely knowledgeable and patient with multiude of questions. Promptly resolved potential roadblocks and walked out with a great car. Highly recommened working with Mo.
Very impressed with the operations of Passport Infiniti.
Very impressed with the operations of Passport Infiniti. Worked with sales rep named Mo Omari and he was exceptional. Stayed late for initial meeting to discuss possible purchase and extremely knowledgeable and patient with multiude of questions. Promptly resolved potential roadblocks and walked out with a great car. Highly recommened working with Mo.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Rich, we're delighted to hear that Mo provided exceptional service and helped you find a great car at Passport INFINITI of Alexandria. Thanks for the high recommendation!
Phenomenal experience with the Passport Infiniti team.
Phenomenal experience with the Passport Infiniti team. They ordered a new vehicle for me and not only did it come in exactly as I wanted, but it was early. Underpromised and greatly over delivered, just the way I like it! Anthony Vanchieri was my highly competent and personable salesman — great service from beginning to end. They truly run a first class operation and refreshingly, don’t attempt to gouge you on price.
Phenomenal experience with the Passport Infiniti team.
Phenomenal experience with the Passport Infiniti team. They ordered a new vehicle for me and not only did it come in exactly as I wanted, but it was early. Underpromised and greatly over delivered, just the way I like it! Anthony Vanchieri was my highly competent and personable salesman — great service from beginning to end. They truly run a first class operation and refreshingly, don’t attempt to gouge you on price.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for sharing your phenomenal experience with Passport INFINITI of Alexandria! We're delighted to hear that Anthony and the team exceeded your expectations. Enjoy your new vehicle, and we appreciate the kind words about our service!