Passport INFINITI of Alexandria

Ashley was outstanding! Very professional and followed up in order to make sure I got out on time. Best service Ive had at a dealership.

Passport infinity is the best place to get your cars or trucks fixed. Customers service outstanding, they also take great care of your car or truck. ... Their service writers are wonderful and there part department guys are magnificent. Everyone in the dealership knows how to treat their customers. For the technicians, I don't know what else to say, because these guys really really know their jobs, their just wonderful people.

I had an amazing experience with Jayda! Went to Passport Infiniti of Alexandria on a recommendation and was delighted with the service I received. Jayda... took time to understand what I was looking for and worked around the clock to put me in the right vehicle. I wasn't to excited about the initial vehicles that were presented but she did not stop working to make sure I was satisfied. She was able to get me into a Q50 sport with the perfect interior and exterior colors. I'm loving this car the more and more I drive it. Thank you to Jayda, Brian and Moses! You guys are awesome. Look forward to working with you in the future!

I went into the Passport Infinity of Alexandria showroom to look at the QX50. I didn’t expect to purchase a vehicle at that time but the amazing... service from Brian and Jayda helped convince me to purchase the car that day. I got a great deal and everyone there made the buying process so easy!

The Passport INFINITI Team was superb!! I worked directly with Glenda and she went above and beyond!!! They were honest and realistic in their sales approach... and I appreciated that above all else! They have a lifetime customer in me!

If you know what you want and at what price they will work with you unlike BMW, Toyota, or Mercedes. Plus the best features come standard.

So after having troubles with the first dealership I decided to try out Passport and the first thing I was greeted with a smile and pleasant tone and manner... by Garry Drummond. He is the true meaning of customer service... Mind You I was already pissed and ready to go off From the first dealership. I had a check engine light and just wanted some straight answers and no bulls. Garry assured me I would be able to go to work while my car was worked on. He kept me up to date on everything from beginning to end. I could have spent all my money there and not care because of great I was treated. Am a true and loyal customer and refuse to have anyone work on my car. Am telling you this man needs to be promoted. Thanks again.

This is where I bought my infinity ( used) and therefore I have been taking my car there since I bought it in 2016. They have been excellent in oil and... filter change. They send me reminders and always process my car in a timely fashion while my toddler and I wait in their very exquisite waiting room. I think they should be also giving some discount or coupons to regular customers to keep their business. Thanks.

Finally a dealership that actually values customer service. From scheduling the appointment to dropping the car off, they made the process completely enjoyable...... like that could even be possible.

Bought a new Infiniti, but was waiting for dealer incentives. Was called immediately when those incentives were available, with the car "in stock"... and available. Buying process was very simple, no going back-and-forth between the salestaff and management. Wish every car-buying experience was this easy.