Passport INFINITI of Alexandria

I went for an oil change and left with a new car. This is my 2nd car from the same dealer. Excellent customer service, Glenda Olmeda was very helpful and... answered all my questions. Brian GM was amazing and he knows how to make a deal. One more person, the great Mike (finance manager), he is an expert. Thank you PASSPORT INFINITI of Alexandria.

My Service Rep was great!! He listens and provided assistance that I need. Great Customer Service Rep provided great customer service. He is a rising... star***

all contact was by phone and on line. Valet picked up and dropped off my car at my house. Bill was submitted and paid electronically. Car was returned... as promised and I did not have to leave my home.

I love this place they make you feel like Your family the service manager Chris is the best he’s a man of his word and he makes you want to deal with his... service center and his service center only.

Love service at this location. Just price at all dealers is crazy but purchased two cars's from this location. The staff is awesome with purchase and service.

I will go back here again because of the excellent customer service and high quality vehicles from Drew, Customer Service Rep. The wait time was excellent... and the lounge was a comfortable environment. I was working while I waited and did not encounter a problem using the WiFi. I have another dealer closer to home, however I prefer this dealership.

Friendly knowledgeable staff! Betty was such a great help! Thank you everyone I love my new Q50! I will definitely recommend Passport Infiniti in Alexandria!

I called an made and appointment with Gary and when I arrived I explained to him what needed to be done and to look at a few other things with my Q70.... He didn't miss anything, I didn't wait long, and I was out the door and ready to hit the road!

After driving from PA for 3 1/2 hours on Friday to another dealer to the surprise that the car that I was interested in purchasing was not as advertised,... my cousin found the car we were looking for online that very same night, so we decided to stay at a local hotel and drove the 35miles to Alexandria the very next morning. Must say I was not only pleased to find the car, but the professionalism and attention to customer service was like no other. The purchase process was smooth and without any pressure. From test driving the car to signing the finance papers it was all a breeze. We left with the car we came to purchase, a full tank of gas and a big smile. I will like to thank the entire team that helped us, Mr. Forrest Smith, Mr. Brian Dileo and Mr. Zamir Safi for their attention and allowing this experience to have been a very pleasant one. Hope to do business again in the near future. Thank you.

My experience with Passport Infinity of Alexandria was exceptional. I had decided to buy a different car from another dealership. I test drove the car... and made my pick. It went downhill from there. Keep in mind that I’m a woman in my 60s that is well paid with a very high credit score. The manager from the other dealership tried to “wow” me with three pages of math (that was wrong, BTW), then he tried bullying and intimidation. I have not been “mansplained” like that in over 30 years. Finally, I told the manager to give me my car keys back; I was done. I left the dealership and went to Passport Infinity the next day. To say that my experience there was the polar opposite of the other dealership would be an understatement! I was greeted by Joe Valdovinos, an ultimate professional salesman. From the General Manager, Brian Dileo, to the credit manager, Mike Ip, I was treated professionally and courteously. They actually made buying a car fun! If you have ever experienced the horror that can be buying a car, I strongly recommend you go to Passport Infinity of Alexandria. You will be treated with the upmost respect. Joe and Passport Infinity of Alexandria have a client for life!