Vann York Toyota

I hate buying a new car, but this was practically painless. Everyone we dealt with was so very friendly and accommodating ---special thanks to Fred Cook... and Steve Davidson.

It was an easy sale. We negotiated and they accepted our offer. The dealership was very accommodating to drive the car to our location. The salesman... Rodrigo was very nice and worked hard to close the deal

The salesman, Charles Martin, listened carefully to our requirements and helped us negotiate the buying process. He was very helpful and professional,... explaining everything as we went through all the steps. We now have a great new car and buying from Van York Toyota was a very positive experience.

This dealer was very accommodating . They offered a very good price on the vehicle I bought and took care of all the paperwork . In fact: they even delivered... the vehicle to my residence which was at least 175 miles away. thanks.

Fred Cook was knowledgeable and hassle free! I couldn't have experienced this big purchase to be any smoother. I will definitely recommend him. Thanks

Charles Martin helped me find the perfect used Camry. I didn't feel pressured at all. I would recommend Charles Martin to help you find the right car for... you. Thanks, Charles.

Charles was a good salesman. He was very informative and helpful. He told us all he knew about the car and explained the carfax well.

Strange, but every time I have brought my vehicle in for servicing in the weeks following I can always expect unwanted phone call solicitations or junk... mail. Most recently an invite from Sirius XM radio offering me a two month subscription "from your dealer". Sleazy

Thank you Madison for making this the best car buying experience my wife and I have had. You were well prepared and answered all our concerns and we never... felt pressured at all. So far we love our new Highlander. I highly recommend Madison Knight to all and look forward to doing business with you again. Thanks so very much!

I came to Vann York from about an hour and a half away because they had the car I wanted advertised on the internet. I contacted the salesperson Evan and... set up a test drive. This was August 6th. The car was pulled up front when I got there, but it looked like it had been parked in the bushes for months. It was dirty and had cob webs over the tires in the fender wells and on the windows. When he opened the back hatch, a huge dead bug fell out of it onto the ground at my feet. Upon inspection of the car, there were noticeable scratches and dings in the paint. Needless to say, I didn't want this car. We did test drive it though. In our discussions with Evan we told him of issues that we had with other dealers making false promises and we wanted to be upfront about any issues locating another car. He was sure he could find the car we want. He did locate a car for me and I placed a deposit on it. This car was coming from South Carolina, so it was going to have some mileage on it from driving it from there to High Point. Evan assured me it would only be about 150 miles or less. So I agreed and the car was going to be delivered within a couple of days. Evan said he would contact me the next day and give me an accurate ETA as to when I could take delivery. I didn't here from him, so I called the dealership. Evan was not working...he failed to tell me that when we were working the deal. I spoke with the sales manager and he said, "we were just getting ready to call you", of course they were. Apparently the car they had located for me was going to have more than 750 miles on it by the time it got to me. He did offer a brand new car, identical to the one I placed my deposit on, but it would be coming into port on August 23, it would take a few days to get here by truck and I could expect it on August 26. On August 23, I texted Evan and asked him if everything was still a go and could I expect to take delivery of my new car next week. He assured me that all was good and still on track for next week. When I didn't hear from him by August 28, I texted him again. I told him I needed to make arrangements to get there since I was working and I'm so far away, could he give me an ETA. No response from Evan. I called the next morning, no answer. He did text me later and said he would call me when he got into the office. When I didn't hear from him by noon, my husband called the dealership and spoke with Jerome. Jerome told us then that the car had been delayed and would not be available until September 9th. I was livid to say the least. I texted Evan and asked how to get my deposit back. He responded with I will ask Marvin and he can help you with that. That was on Wednesday, this would also be the last time I have heard from Evan. My husband called again the next day and he spoke with Evan, he said that Marvin was in a meeting and they would handle the refund when he got out. Didn't hear anything else from them. My husband called back the next day, Evan told him it had been done. I still haven't seen my refund. This should just be a reversal on my debit card and should as least show up as a pending transaction. Please do your research with this dealership. The lack of communication is poor at best. I am still hoping that I will see my refund.