Reviews
Write a reviewGreat dealership great employees.
Great dealership great employees. Charles Martin very good with numbers and helping everyone meet their budget and have made ways to achieve the ultimate goal of buying a car
Thank you for allowing our Vann York Toyota team the opportunity to help you with your recent purchase. I’ll be sure to share your comments with Charles!
Friendly, Helpful, very thorough and attention to detail.
Friendly, Helpful, very thorough and attention to detail. Willingness to assist customers in many ways.
Thank you for the High-Star review. It was a pleasure for our Vann York Toyota team to take care of your automotive needs.
After purchasing a used car from Vann York I received 2
After purchasing a used car from Vann York I received 2 key fobs. After delivery I tried to use the second one and it does not work! I was told to get a battery; which I did but still won’t work. So I text the salesperson; Mr Mike Reid and he texts back and says the second fob was a gift and if it doesn’t work they won’t stand behind it. If this dealership gives out gifts that don’t work I can’t wait to see how my car works after a few weeks! Probably works the same as the fob; but wait ….I’m sure that was a gift also for $24,000 out of my pocket! Very poor dealership if they won’t stand behind their sales! If you give a customer 2 key fobs they should both work! Oh and they said they don’t try out the fobs to see if they work?? That’s a good one because how do they know the vehicle works at all?? Will never recommend this dealership when they don’t stand behind the equipment sold with vehicle when it stated 2 keys in advertisement!
I’m sorry to hear you were unhappy with the second key fob malfunction. I understand that this must be frustrating. Unfortunately, only our new vehicles advertise a second key fob. While I am not able to offer the programming of the key fob, we are happy to discuss your concerns in depth to offer further clarification to your concern. Feel free to contact us at your convenience.
No thank you! If you do not stand behind the equipment sent with the vehicle then there is nothing more to discuss. I was told again that it was a gift! I personally would like to thank you for a gift that “does not work” when I purchased a $24,000 vehicle. I do not need clarification that you don’t stand behind your sales! When your sales person and used car salesman lies to me then your dealership has something to learn about customer service. If you want clarification of the lies I would gladly speak to someone on the phone that cares or is willing to take the steps to make sure they do not lie to customers again.
This is probably the only dealership I have visited that
This is probably the only dealership I have visited that does NOT have a standard profit center add on sticker attached to every car! That started an enjoyable car buying experience. Andre was sincere, did not apply pressure, and a joy to work with. Everyone I dealt with was pleasant and personable. They are in business to make money but I did not feel like they wanted to squeeze all they could from me. I believe I made some friends during the process and highly recommend checking out Vann York Toyota if you are looking to buy a car!
DJ, thanks for letting us know about your most recent purchase and continued loyalty and patronage to our dealership! Happy to hear you had another great experience with Andre. It means so much to us that you are happy with the no pressure and fair pricing. This is the kind of outcome we aim to provide at each and every visit. We look forward to helping you again at your next purchase. Thank you for being part of our Vann York Toyota Family!
James was very responsive to all my needs in purchasing a
James was very responsive to all my needs in purchasing a Toyota Tacoma. He was great in helping me find a truck that met my needs as well as fit my budget
This is so amazing to hear! Thank you so much for taking the time to share your feedback about your experience with James. He will be so pleased to hear he more than meets your expectations. Congrats on your new Toyota Tacoma!
Andre was very helpful, and knew patiently how to explain
Andre was very helpful, and knew patiently how to explain the vehicle options to me. I appreciated he was not a high pressure salesman.
Lewis, thank you for taking the time to leave us your feedback. Andre and the rest of our team will be very happy to hear your positive feedback. Come back to see us again soon!
Mike was beyond helpful!
Mike was beyond helpful! He communicated with me every step of the way and answered every question I had to ask…no matter how trivial some seemed to me!
Thank you for your continued patronage and loyalty, we greatly appreciate it! Mike will be elated to hear you were pleasantly surprised with the outcome. We look forward to working with you for many years to come!
This was no pressure, very customer focused and
This was no pressure, very customer focused and willingness to talk about options. Focused on making sure to find out answers to our questions and let the cars sell themselves.
Congrats on your new purchase. We believe in attentive and professional customer service and we're happy to hear we have exceeded your expectations! Thank you for working with us on your recent purchase.
Very professional, friendly staff.
Very professional, friendly staff. Keo was helpful and knowledgeable which made the process of trading in my current car and purchasing what I wanted smooth and painless. I've spent a whole day before at a dealership and this was not the case at Vann York Toyota, I was in and out in less than 3 hours!
Thank you for placing your trust in our service department, Miranda. We want to ensure our clients are comfortable and confident in their decision to work with us. Words cannot express how grateful we are for your glowing comments. I’ll be sure to share this with Keo and the rest of the Vann York Toyota Team!
The process was stress free and pleasant.
The process was stress free and pleasant. Andre was very thorough and knowledgeable. He was able to find me a vehicle that suited my needs. I can’t thank Him and the staff for the superior sales and customer service that was provided to me
Every person that walks through our door is treated with the utmost care and respect - every appointment is just as important to us! Andre along with the rest of our Vann York Toyota team will be happy to hear such positive feedback.