Reviews
Sales and finance are amazing.
Sales and finance are amazing. I had a great and friendly experience. Service is a nightmare, unprofessional, rude and no customer service what so ever. I have been in the car industry for over 10 years. Never ever saw a service Luke that. I will definitely go to service somewhere else. Very disappointed.
Sales and finance are amazing.
Sales and finance are amazing. I had a great and friendly experience. Service is a nightmare, unprofessional, rude and no customer service what so ever. I have been in the car industry for over 10 years. Never ever saw a service Luke that. I will definitely go to service somewhere else. Very disappointed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Great experience buying a used Mitsubishi from Max
Great experience buying a used Mitsubishi from Max Madsen's. No nonsense service from sales department!
Great experience buying a used Mitsubishi from Max
Great experience buying a used Mitsubishi from Max Madsen's. No nonsense service from sales department!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Jason, thank you for your kind review; we are happy to pass along your comments to the team here at Max Madsen's Aurora Mitsubishi! We are always more than happy to assist you if anything else comes up. Take care!
Scott Grove and his staff were patient,offered us great
Scott Grove and his staff were patient,offered us great options, were appreciative of our business, and it was a pleasure doing business with them
Scott Grove and his staff were patient,offered us great
Scott Grove and his staff were patient,offered us great options, were appreciative of our business, and it was a pleasure doing business with them
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We had an amazing experience at Max Madsen's Mitsubishi.
We had an amazing experience at Max Madsen's Mitsubishi. The entire team was so helpful and friendly. I highly recommend them to anyone looking to buy a car. Thanks for everything! Max Mad gave us an amazing deal on 2024 Outlander SE Model. NO gimmicks, NO addons and NO bogus fees. Just Paid Tax, Title and Doc fee. We had a very tight budget and they and still managed to give us an amazing deal on the SUV we wanted. They gave us a low interest rate and low monthly payment. My husband wrote them back a strong review. Here what he wrote. (Undoubtedly, the most exceptional car shopping experience I have encountered throughout my extensive car shopping journey. I am profoundly satisfied with the exceptional service provided by the entire team at Max Mad Mitsubishi. My sincere gratitude for their exceptional assistance. THANK YOU! )
We had an amazing experience at Max Madsen's Mitsubishi.
We had an amazing experience at Max Madsen's Mitsubishi. The entire team was so helpful and friendly. I highly recommend them to anyone looking to buy a car. Thanks for everything! Max Mad gave us an amazing deal on 2024 Outlander SE Model. NO gimmicks, NO addons and NO bogus fees. Just Paid Tax, Title and Doc fee. We had a very tight budget and they and still managed to give us an amazing deal on the SUV we wanted. They gave us a low interest rate and low monthly payment. My husband wrote them back a strong review. Here what he wrote. (Undoubtedly, the most exceptional car shopping experience I have encountered throughout my extensive car shopping journey. I am profoundly satisfied with the exceptional service provided by the entire team at Max Mad Mitsubishi. My sincere gratitude for their exceptional assistance. THANK YOU! )
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi Mariano, we're happy you found our staff to be so supportive during your experience here at Max Madsen's Aurora Mitsubishi. We are always more than happy to assist you if anything else comes up. Take care!
Total bait and switch.
Total bait and switch. I'm not convinced the car was ever there. After walking in at the time we agreed upon, I was told it sold 2 minutes ago. Don't waste your time and gas, unfortunately I did. Poor communication also.
Total bait and switch.
Total bait and switch. I'm not convinced the car was ever there. After walking in at the time we agreed upon, I was told it sold 2 minutes ago. Don't waste your time and gas, unfortunately I did. Poor communication also.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
We are very sorry a potential customer had this happen. Our family owned & managed Dealership is known for not playing games. Desirable inexpensive pre-owned cars are in short supply and the vehicle they were interested in genuinely was sold & completed within 5 minutes of their appointment time and arrival. Understandably, they were not willing to hear out what adjustments we would make on the next closest priced vehicle in that same category, but we did offer.
Pleasant
New car purchase with a trade in. Pleasant. While initial trade in number was 5K under my number, I made it clear I was comfortable walking away and we got to my number eventually. Do research before hand, and have options outside. I had a couple of brands I would have been happy with. Car buying is a negotiation. I am walking away knowing they made some $ of me but satisfied with what I spent. Team was friendly and helpful. Some of the usual sale stall stuff of "let me check the numbers" where they let you sit and wait, that they all do, but when I shared my time table 15 more minutes or I'm out, we got it done. Test drive solo with gift cards is nice touch. I started the day thinking Lexus, walked out on them when they lied about seats folding all the way down, and ended up with a car with more features, closer to what I originally was looking for, at a substantially lower cost. It was a good day!
Pleasant
New car purchase with a trade in. Pleasant. While initial trade in number was 5K under my number, I made it clear I was comfortable walking away and we got to my number eventually. Do research before hand, and have options outside. I had a couple of brands I would have been happy with. Car buying is a negotiation. I am walking away knowing they made some $ of me but satisfied with what I spent. Team was friendly and helpful. Some of the usual sale stall stuff of "let me check the numbers" where they let you sit and wait, that they all do, but when I shared my time table 15 more minutes or I'm out, we got it done. Test drive solo with gift cards is nice touch. I started the day thinking Lexus, walked out on them when they lied about seats folding all the way down, and ended up with a car with more features, closer to what I originally was looking for, at a substantially lower cost. It was a good day!
- Customer service 5.0
- Buying process 3.0
- Quality of repair 4.0
- Overall facilities 4.0
- Overall experience 4.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hi, we are very happy to have provided you with such a positive experience! Your wonderful feedback and rating mean a lot to us. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Lonely dealer
Adam is a very aggressive manager and hides behind a phone to be nasty! Jimmy is a very good salesman very knowledgeable and friendly. The dealership feels lonely as there is no traffic.
Lonely dealer
Adam is a very aggressive manager and hides behind a phone to be nasty! Jimmy is a very good salesman very knowledgeable and friendly. The dealership feels lonely as there is no traffic.
- Customer service 3.0
- Buying process —
- Quality of repair 1.0
- Overall facilities 1.0
- Overall experience 3.0
- Does not recommend this dealer
- Shopped for a new car
- Did not make a purchase
Hi Prima, we are disappointed to hear that you did not have a more positive experience with us at Max Madsen's Aurora Mitsubishi. Please reach out to us at (630) 348-9211 when you can so we can address this situation directly. Thank you and have a great day.
I wanted to sell my used car.
I wanted to sell my used car. They showed up to assess my vehicle after blowing off two appointments. I had to call them to keep in contact, not the other way around. They had no intention of meeting the Cars.Com price quote. They actually said that CarMax would have offered $700 less and that was the price they would match. If I wanted that reply I would have done business with CarMax in the first place. I did not sell them my vehicle. I sold it later the same day by listing in on my facebook page.
I wanted to sell my used car.
I wanted to sell my used car. They showed up to assess my vehicle after blowing off two appointments. I had to call them to keep in contact, not the other way around. They had no intention of meeting the Cars.Com price quote. They actually said that CarMax would have offered $700 less and that was the price they would match. If I wanted that reply I would have done business with CarMax in the first place. I did not sell them my vehicle. I sold it later the same day by listing in on my facebook page.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Responsive honest and easy to deal with.
Responsive honest and easy to deal with. Fast and easy purchase process. We bought the. Ar
Responsive honest and easy to deal with.
Responsive honest and easy to deal with. Fast and easy purchase process. We bought the. Ar
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
sgboffa@gmail.com
It is the second time in a year I have interacted with Jon Schultz for a sale. The first time I did not purchase but remember his knowledge of the product and competitors and his willingness to find me a match. The same happened this time around but we did purchase and there are not regrets.
sgboffa@gmail.com
It is the second time in a year I have interacted with Jon Schultz for a sale. The first time I did not purchase but remember his knowledge of the product and competitors and his willingness to find me a match. The same happened this time around but we did purchase and there are not regrets.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Hello Steve, we appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!