Bachman Volkswagen

After shopping at several car lots and companies, we are so excited and glad we chose this company to buy from! As a police officers wife , I am beyond... grateful at the treatment we received from all staff. My husband was treated with respect and honor! Something that wasn’t recognized at other places! This was most certainly a game changer for our family! Staff are very respectful and knowledgeable! We will be giving our business to them from here on out! Ed was an amazing salesman!

Leased vw atlas. Drew was my guide thru this process. I’m 73 and have never experienced a more satisfying experience with a car dealer. He simply got what... I wanted at a price I wanted. All people involved made u feel as if they knew u and wanted u to be totally satisfied. Anyone that asks where got this vehicle, Bachman is my answer and see drew and his gang

Shawn was extremely nice, and worked with us on all aspects on which car would be best for our family. Very thorough with every detail, and process! Highly... recommend working with him!

I encountered a poor purchase experience at Bachman Volkswagen in Louisville, KY. There were two key issues I encountered. The first was the salesman... lied. He offered me $200 for my car. When I said the figure was way too low explaining for example a tire I recently purchased for the car cost that much he explained that the reason was this was sight unseen and when I brought it in he definitely would be able to offer me more if all parts were intact. They were but when we arrived at the dealership and the car was reviewed and I inquired as to the additional amount he said nothing. When I asked if he could at least pay for the gas in the car he said no. I didn’t press the point at the time because my wife has heart issues and wanted to finish, even if Bachman had lied and cheated us on the trade in value. Next issue was once purchased we found an issue with a body imperfection and issue with the car starting under certain circumstances. We called the service center line at Bachman to report this issue on 3/3 and was transferred to voice mail. The call was not returned as of 3/20. When I called Bachman Volkswagen to report these issues, Service did call me back and apologize for not returning my call for 2 ½ weeks offering to set up service next Monday. However, the Sales Manager would only offer to provide me $200 if I provided a receipt for the tire. I explained the tire was purely an example this would not make up for the lie the salesman had told me and the realistic wholesale value of the car. My expectation was they would try to make right the salesman’s promise of a reasonable offer. They explained that wasn’t going to happen and hung up on me. For an organization that claims they are transparent, honest, with the customer’s best interests at heart, Bachman Volkswagen failed miserably on all counts. This customer saw absolutely no evidence of that. To say I am horribly disappointed is an understatement. To say I’ll never consider Bachman for any future purchases is an accurate statement.

I was told they could help me with buying a used car even know my credit was not the best I am in the process of rebuilding my credit and they made me... believe that they would be able to help me with getting me in to an SUV so I filled out an credit application for them to tell me that I needed to come up with 5,000$ or a strong co-signer on a 9,000$ dollar SUV if I was able to come up with 5,000$ I would just find me a car for that much I was able to come up with 1,000$ to put down I wish I could find a co-signer but I don't have any family my mother was my only family and she had passed away last September so if you are trying to rebuild your credit don't wast your time here on trying they will make you feel like they could help you and then crush it I have went to other car lots that were able to help me but didn't find anything I liked and qas approved for 15,000$ but I am really wanting a Ford Edge Sport because that is what I had but it was totaled a few months ago and got paid off but only got a 1,000 after loan was paid off so the moral of the story is if you are trying to rebuild your credit don't come here unless you have more than half of the money they are asking for the vehicle or a Strong Co-signer.

Excellent service from the sales and finance teams. The whole process of buying a car was totally painless! I would recommend them to anyone looking for... a new or used car.

Not an honest dealer. They were asking market value for a car that needed 5 grand worth of repairs. Said price was negotiable. They wouldn’t even budge... a few hundred dollars. Waste of time and not worth it

Austin was very helpful and very informative about the cars. Everyone working there made the car buying process very smooth. The selection of VW's is the... best in town consistantly.

It was a very pleasant experience my salesperson Austin was very understanding and worked with every step of the way. I never felt pressured or rushed.... It actually felt like someone cared about my situation outside of the fact that it was a business transaction. That's all you can really ask for right, genuine human sympathy? So yes I highly recommend if you want or need a car and some human interaction without feeling like another "sale" Bachman is the destination.

We entered Bachman VW and ran into Les first thing. I knew what we were looking at, my credit options and vehicle trade in values and without telling him... what those were he met and even exceeded the optimal deal I had in mind. No false deals, no haggling or inflated or deflated offers, just a solid deal. I could not be happier with my purchase. Do yourself a favor and give Les at Bachman VW a call for any of your vehicle purchase needs.