Bachman Volkswagen

This is my 6th VW from Bachman and I will never go anywhere else for cars or service. I always use Les Hudson so I am not as familiar with other salespeople.... Les takes the time and presents all of the information in a clear cut way. Their service staff go above and beyond and have been known to help calm me down when I was upset about a possible warranty issue (not the dealership's fault, though) so kudos to Jared for helping me and giving me all the options. Thanks again to the staff and excellent space to work while waiting on service appointments. I've been to other local dealerships to compare and trust me I've never had a bad experience at Bachman.

Took our 2013 PAssat into the delaeship to get an oil change and rotation. They sent a quote listing other repairs they recommended to be done and we advised... them that we wanted to get another quote. After we picked up the car the alignment was much further off and there are weird sounds coming from under the car. I tried to call and the phones were down apparently so I emailed Roy Will at the dealership and asked him to call me on my cell to discuss the issues. He sent me a text back saying the phones were down. I tried to call the number he texted me from and it is a text only number. I sent him another email asking him to call me from his own cell phone and I haven't heard anything back. This is over 24 hours now and no call or return email. It is a shame.

John and Ryan were super helpful in setting me up with an amazing car, and throughly explaining the process and payments that came with it. Truly satisfying... experience and I give a thumbs up to both of those gentlemen.

Found car online and walked into dealership to immediate help. Very smooth and easy process, no pressure to buy. Highly recommend this dealership to anyone... looking for certified pre owned or used car. Drew was great��

Salesperson Tom was great and didn’t pressure us at all!!

I found the vehicle I was interested in online arrived at the dealership. I walked the lot found the vehicle and took a picture of the stock number. I... entered the lobby to find 4 people standing around looking at their cell phones I had to approach the receptionist and ask for assistance. A sales person came out shortly after and assisted me he showed me the vehicle and then appraised my trade which is a 22 year old Acura that ran and drove well. I knew it was not worth much but the appraisal amount was laughable. I was prepared to pay cash for the vehicle as long as reasonable price could be reached. They came back with a full sticker price offer on their car and were not willing to negotiate further. I feel like I was unfairly judged because the vehicle I arrived in. In all honesty I could purchase a new car cash I just choose not to. I guess they have never heard of don’t judge a book by its cover. I will never patronize a Bachman dealership again.

Overall I'd say my experience with Bachman was pretty good. In general, I find the whole car buying experience a little frustrating, but the folks... at Bachman made it as painless as I think it can be. I wouldn't say that I got a screaming good deal on my car, but I did a lot of research beforehand and I know that it was very much in line with the market value. I would describe the price as fair and equitable. I had looked at a couple of cars there a few times about a year apart, and in both cases the salespeople I worked with were very accommodating and didn't try to pressure me into anything, which I appreciated. In particular, I ended up buying from Carter, and he was extremely easy to work with and was able to fulfill every request for various pieces of information that I had (I'm a careful shopper) in a prompt and helpful manner. He was also pleasant to chat with while we were waiting for the finance guys during the purchase process. In short, the car shopping process has changed over the past few decades, and, thanks to the internet, dealers just can't get away with a lot of the silliness they did in years past. While there are dealers that still try to play the old games, Bachman seems to have moved past that and operates in a fair and straightforward manner, and that's something I can appreciate.

Always a great experience at Bachman Volkswagen! Thanks to Carter for taking care of us. This is my 6th Volkswagen and I am hooked! Always great service.

Charles Ogle at Bachman VW has handled my last two leases. He always finds a way to get me in a nice car at a price I can afford. He is so nice to talk... to and definitely the most transparent and kind car salesman I’ve ever met. The entire team at VW make sure you know they are there for you, it’s really refreshing. I can’t recommend Charles and Bachman VW enough.

Les in sales and Ryan in finance made the car buying process a great experience. They were both professional and very personable. In the days leading up... to our purchase, Les routinely made himself available to talk on the phone, and did not hesitate to go above and beyond to answer our questions. We live 3 hours away, and had a limited window of time to make our purchase. Les worked around our schedule and was ready to start the process when we arrived. Ryan thoroughly explained the ins and outs of the warranty coverage, service options and optional Bachman protections. He was able to create a customized package of coverage that met our needs, and that flexibility left us feeling empowered in our purchase. If you are in the market for a VW and live anywhere near Louisville, at least check out Bachman. You will not get a better deal elsewhere.