Reviews
horrible customer service and unprofessionalism....
horrible customer service and unprofessionalism. Negotiated a deal on a car that was on their lot. Next day i learn the car had been transferred to another lot (Exton PA) and someone left a deposit. Then two days later i get a call saying that deal fell through and the car was available for sale again. I again firmed up the deal and the pick up date. The night before the deal i get a text message that the car had been sold by the Exton dealership. Highly unprofessional. Never again
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Consistently provides a great experience
We have purchased vehicles at Auto Lenders in Voorhees for over 15 years now and each time it has been a great experience. Our sales person, Daniel, has helped us find the right car for several years now and he does a great job of helping us zero in on what works for us. The service at the Cross Keys location is always top notch and work with us to review issues and advise on the best path forward on any work we need.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Great experience
Thank you, so much. It was great service, very courteous staff, and fair deal. I appreciate your and your team’s diligent follow up. Special thanks to your internet representative Mike and GM Matt, they made the conversation and the process very professional. Stephen had made the closing very effortless.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Great experience
Thank you, so much. It was great service, very courteous staff, and fair deal. I appreciate your and your team’s diligent follow up. Special thanks to your internet representative Mike and GM Matt, they made the conversation and the process very professional. Stephen had made the closing very effortless.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Young salesman aggressive in securing vehicle keys,...
Young salesman aggressive in securing vehicle keys, wasting a lot of back a forth time during deal. Terrible follow up after sale. Still waiting 2 weeks after sale for my old plate yet info they requested was provided at time of request. Still have not heard from service center yet for required agreed upon repairs to vehicle. Could just be the person I dealt with but I won’t be returning or suggesting this dealer to anyone.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
I absolutely loved my experience with auto lenders. It’s...
I absolutely loved my experience with auto lenders. It’s a company my whole family has used because they are that reliable and efficient. The person that helped me was Jeff W, and it was my first car purchase. Jeff along with his manager Mike made the meeting and process personable and easy. Nothing but good things to say about their customer service and cars, and I am definitely not disappointed.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
4th Car in 4 Years
A great group of people to deal with when purchasing a vehicle. I've worked with the same employee for all 4 cars - Great Experience !! I would not go anywhere else to purchase a car. Thanks again for making this latest experience painless and putting me in the vehicle i've been looking for.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Tundra
Waited till they opened from Covid shut down. Very clean facility. Had been looking at the truck online for two months. Frank B was very professional and made the whole process very easy. This is the third car I’ve bought from AL. Last one was from the Williamstown store. Told them we were on the fence with one other car at another dealership. They encouraged me to drive the one I bought to the other dealer to compare and see if they could beat the deal. I did and they could not beat the AL deal. Nuff said.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
The Auto Lenders Team in Voorhees, NJ is outstanding. I...
The Auto Lenders Team in Voorhees, NJ is outstanding. I have purchased 3 cars in the last year and a half and recommend it highly. Frank Bartholomew is a friendly, professional, and courteous salesperson. He took our family through every step of the car-buying process with knowledge and respect. Mike Beal handled the financial aspects with efficiency and guided us to make expert decisions. Frank & Mike provide a most positive car shopping experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
My salesman at Auto Lenders was Anthony Sottosanti....
My salesman at Auto Lenders was Anthony Sottosanti. Purchasing the car was incredibly easy due to his excellent and efficient customer service from the first phone call to purchasing the car. He also helped us two years ago, and I would highly recommend him and Auto Lenders to friends and family. Tom was also very friendly and explained everything when signing the papers. Thank you!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car