Mercedes-Benz of Alexandria

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
978 lifetime reviews. Includes reviews of Mercedes-Benz of Alexandria from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    May 14, 2020

    Carlos once again provided excellent service and after getting another car I of course asked that he be assign me!! Carlos is simply put the Man!!! All... of my friends who own Mercedes have been told of him and how he is so attentative to the customers needs!! Carlos you are the Best...

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    Came in for service or repair
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  • 5.0 out of 5
    May 7, 2020

    If you want great service from a Mercedes Benz garage - work with Carlos Escobar at Mercedes Benz Alexandria VA and you will be working with someone who... cares about you and your car every single time ... wonderful! Carlos is supported by a great management team under the leadership of Malike Sallieu. This is a winning team every time.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • June 22, 2017

    Malik is simple outstanding. He informs me about my car and the repairs that need to be completed in depth. I never have to worry about not understanding... what is being done. Mercedes Benz, Alexandria is a great dealership and the best customer service hands down. So, if you're thinking about buying a Mercedas, check out this dealership and have your service guy be Malik for when you come in for service. Malik makes you feel right at home.

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    Came in for service or repair
    Did make a purchase
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  • 5.0 out of 5
    May 1, 2020

    Troy is very knowledgeable did a great job in reviewing the many features of my Mercedes-Benz E350. No matter how many questions (and I had a lot), Troy... took the time to demonstrate and explain how the particular item worked. It was awesome working with Troy and will not hesitate to call him again when I am ready to purchase another vehicle.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    March 17, 2020

    The entire staff was courteous and professional specifically Michael Prati. His ability to walk the customer through the entire sales experience at a... comfortable pace and yet be thorough and precise was superb. Michael made the experience enjoyable!

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 5.0 out of 5
    March 15, 2020

    Since purchasing my 2016 GLA250 I have had several questions regarding usage. Troy has taken the time each and every time to answer my inquiries. I love... the car but I love the service I received at Mercedes Benz of Alexandria equally, if not more. Family, Friends & Coworkers will all be referred and I am already looking forward to the next purchase

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • 4.0 out of 5
    March 11, 2020

    Typically our Service Agent is Zack Faley however during his absence Austen Achterberg filled in. Austen was professional and kept us abreast of the results... of our diagnostic test and projected cost for maintenance. I was pleased that I did not have to summarize the history of our vehicle since Zack had kept stellar records. Bottom line the overall experience was consistent and pleasant.

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    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • 5.0 out of 5
    March 2, 2020

    A 1st class operation. Just bought a 2015 GLK 350. Troy, my salesman, was excellent. Everyone there knew their stuff and treated us very well.

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    Does recommend this dealer
    Shopped for a used car
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  • 5.0 out of 5
    February 25, 2020

    Our representative on two occasions was Mr. Jimmy Moore. On the 2nd occasion we had a disconcerting situation with our Benz that I thought we had no hope... of positively recovering from. Mr. Jimmy Moore worked with us and put us in another car and everything was a win-win for all of us. I love our current Benz. It's a beautiful chocolate, especially when waxed, and oh my, the compliments don't stop. Thank you Mr. Jimmy Moore. The Chesleys

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    Shopped for a used car
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    Dealer Response

    Thank you for your business and for your feedback about your sales experience with Jimmy Moore.

  • 5.0 out of 5
    February 19, 2020

    Mr service representative, Mr. David Gatachew, is an excellent representative who goes the extra mile in taking care of your needs. He and the seevice... department is what keeps me coming back for Service. I highly recommend Mercedes of Alexandria for all your service needs.

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