Performance Lexus Northern Kentucky

Lexus river center and Dave absolutely nailed it. we were in and out in an hour! Highest levels of sales quality I have experienced when buying a car.

Phil Booth was professional, courteous and knowledgeable. He took the time to set up my BlueTooth, went over a few other items on the car. Jason in finance was also very helpful. It was a pleasure to work with both of them . Kelly at the sales desk was pleasant and friendly. They all made the buying process smooth and easy. This was a great experience. Thanks to all.

Stopped in for oil change without an appointment. Was promptly greeted by Walker Goins who took excellent care of me. Was informed that I needed a new battery which was taken care of at the same time.

I WAS IN THE BEGINNING STAGES OF SEARCHING FOR A NEW VEHICLE AS MY LEASE WAS GOING TO END ON MY SUBURBAN AUGUST 1. I HAD MADE A NUMBER OF INQUIRIES TO A NUMBER OF OTHER DEALERSHIPS IN WHICH NO ONE EVER FOLLOWED THROUGH. IF THEY DID IT WAS 1 TO 2 WEEKS LATER. I CONTACTED NICOLE LEPER (INTERNET SALES) VIA EMAIL AND SHE GOT BACK WITH ME IMMEDIATELY. SHE WAS AN ABSOLUTE JOY TO WORK WITH AS WELL AS EXTREMELY KNOWLEDGEABLE. HONESTLY I HAVE BEEN BUYING AND LEASING CARS MY ENTIRE LIFE AND I HAVE NEVER BEEN AS IMPRESSED AS I WAS WITH NICOLE. SHE IS A JEWEL IN THE DEALERSHIP'S CROWN. KEVIN HITCHCOCK IN FINANCING DESERVES RECOGNITION AS WELL. HE IS FRIENDLY AS WELL AS KNOWLEDGEABLE AND THOROUGH! I PLAN TO BE A LEXUS CUSTOMER FOR LIFE-AND BELIEVE ME I HAVE WORKED WITH CADILLAC, MERCEDES, VOLKSWAGEN & GM.

I had my Lexus serviced recently. I assumed that things would be taken care of given the price and reputation. However, when I got home and looked at the services performed, it was very poor. First, they didn't lock the cover for the fuse box, it was hanging out and I was surprised that it didn't fall off on the drive home. I wanted to make sure that they looked at the engine air filter since this should have been checked if it needs to be changed. When I looked at the air filter it was really dusty and had a bunch of debris. They should have changed it but instead, I had to replace it. Looks like they have not even checked it. It makes me wonder what else was done incorrectly since these are basic things I know how to check. I would think twice before I take my car for service here. Further, I didn't receive an itemized service report detailing the services and information about my car that I get from my Toyota service center.

We were managed to resolve the issue. Hope this helps you to better serve the other customers. Thanks for promptly reply to the review and trying to address the issue.

AAA responded and found that the battery should be replaced due to deficiency in their readings. The battery was still under warranty, so I took the car back Lexus where it was installed. There inspection revealed a deficiency in the charge , but the battery with a full charge, would perform normally. Lexus did the full charge and assured me that the car should perform normally.

Love this dealership - especially my sales rep Dave Ritchie, Mike Masse, Asst. Service Manager and Sean Wolber, the tech guru. They make buying a car anywhere else impossible.

High level of professionalism, made me fell at home. Maintenance performed in the, i was told. They even offered me a vehicle, if i had to leave. Great job

Would not recommend the service center to anybody expecting to be treated like they are at a Lexus dealership rather than a Kia dealership. I recently moved from Florida where I bought my car and had a great relationship with the staff at my local Lexus dealership and never had issues with service there. I brought my car in for the first time since moving because the navigation system had stopped working. Was initially charged $150 just to look at the car. I got my car back a week later after I opted out of a $3000+ solution that they offered to find they had not only made things worse with the navigation system (first it was intermittently not working now it was completely black and wouldn’t respond at all) but now my tire sensors were not working and there had been no issue prior to bringing it in. You would think that a service center would do a more throrough inspection or at the bare minimum address any lights on the dashboard. Basically I paid money for them to make my car worse. I was told the $150 would go toward service but was told that the tire sensors would be extra and the $150 could not go toward that. After speaking with Lexus corporate now back and forth for a few weeks there is still no resolution and I am extremely frustrated. Corporate startes that all dealerships are privately owned and so they have no control over how they handle customer service (aka a cheap cop out to hold nobody accountable). You might as well find somebody to do the work you want cheap and right than pay money to go to this Lexus service center.