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Charles Boyd Chevrolet Cadillac GMC, Inc

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,023 reviews)
Visit Charles Boyd Chevrolet Cadillac GMC, Inc
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:30am–5:30pm
Tuesday 9:00am–6:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–6:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
2021 state dealer award
View 8 awards
2021 state dealer award 2021 state dealer award 2020 state dealer award 2020 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (252) 598-3039 (252) 598-3039
Used (252) 598-3038 (252) 598-3038
Service (888) 830-5881 (888) 830-5881

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,023 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Charles Boyd Chevrolet Cadillac GMC, Inc from DealerRater.

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Great friendly service.. right on time! Couldn’t be...

Great friendly service.. right on time! Couldn’t be happier with the service . I will be returning for next service update when due in fall

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

So glad we were able to exceed your expectations and do so in a timely manner! Thank you for your positive words and we look forward to seeing you again soon!

Tony and all of his team is excellent in the service...

Tony and all of his team is excellent in the service department they’ve always went out of their way for each and everything that I’ve asked him to do!! They do a great job!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We aim to exceed your expectations!! Thanks for these positive words and for highlighting Tony & the service team! We agree, they all are great! Please enjoy your day and come see us again soon!

My 2018 Silverado had the transmission go out on our way...

My 2018 Silverado had the transmission go out on our way back from Delaware to South Carolina. John and the folks there took care of us and had the car going in a week. A terrific place. Clean and organized. Kind people. You need to go there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Wow!! Thanks for this great and encouraging review! We Appreciate you taking the time to provide us feedback and for highlighting John! He is an important part of our service team! So glad they were able to get you back on the road to home in a timely manner! Thank you for your business and if you ever need us again, please let us know! Enjoy your day!

Thomas Mosley was our salesman and he was great. He...

Thomas Mosley was our salesman and he was great. He wasn’t pushy when we left to go look at other cars and was great to work with when we came back a couple of days later.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for taking the time to leave this wonderful review and for highlighting Thomas! We agree, he is a key part of our awesome sales team! We are so glad you came back! Thank you for your business and trust in us! Enjoy the rest of your day and come see us again soon!

This is the only place I take my vehicles for whatever...

This is the only place I take my vehicles for whatever pertains to the vehicle. Service is good, crew is great. Tim is my go to person in Henderson. I would recommend to all and everyone.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you for choosing Charles Boyd Chevrolet as your first choice for all your service needs! We appreciate the great review and thanks for highlighting Tim! He is pretty great! Enjoy your day and come see us again soon!

Charles Boyd has the Best Customer Service. The service...

Charles Boyd has the Best Customer Service. The service department is always nice and helpful. Please don’t ever change, your dealership is why I keep coming back. Great Team of people!!!🥰🥰🥰

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Awesome!! We think they are a great Team as well!! Thanks so much for leaving us these positive words! Enjoy your day and we look forward to seeing you again soon!

Love the service. The employees were friendly and...

Love the service. The employees were friendly and professional. The waiting area was nice and clean. I would recommend my family and friends to bring their vehicle here for service.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests! Please come see us for any future needs! We appreciate the awesome review and any recommendations! Enjoy the rest of your day!

They make you feel like family . From the time I came in...

They make you feel like family . From the time I came in to the time I left they were very attentive welcoming and easy to talk to. They were also very informative about products I might need a new future. This will be my new service center for my service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Your satisfaction is important to us, so we want to sincerely thank you for choosing Charles Boyd and we look forward to seeing you again soon! Thanks for this encouraging review, we appreciate you taking the time! Enjoy the rest of your day!

Excellent service work. Very friendly and accommodating...

Excellent service work. Very friendly and accommodating to their customers. Have a very comfortable waiting area for people to wait for their cars. I definitely will return and will recommend Boyd to my friends.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests! Please come see us for any future needs! Thanks for this positive review and enjoy the rest of your day!

Great service dept and sales department,John cash always...

Great service dept and sales department,John cash always picks up my truck and brings me something nice to drive while my truck is being serviced at their dealership

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thanks for taking the time to provide us with this awesome review! John Cash is pretty great and an important key to our team! Thanks for highlighting him! We hope you enjoy your day and look forward to seeing you again soon!