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Charles Boyd Chevrolet Cadillac GMC, Inc

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,023 reviews)
Visit Charles Boyd Chevrolet Cadillac GMC, Inc
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:30am–5:30pm
Tuesday 9:00am–6:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–6:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
2021 state dealer award
View 8 awards
2021 state dealer award 2021 state dealer award 2020 state dealer award 2020 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (252) 598-3039 (252) 598-3039
Used (252) 598-3038 (252) 598-3038
Service (888) 830-5881 (888) 830-5881

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,023 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Charles Boyd Chevrolet Cadillac GMC, Inc from DealerRater.

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Good service nice people easy to get an appointment don’t...

Good service nice people easy to get an appointment don’t have to wait long to get one I am pleased with the service I get there.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It is great to hear everything was done quickly and to your satisfaction! Enjoy your day and come see us again soon!

Everyone at dealership were very polite and helpful with...

Everyone at dealership were very polite and helpful with purchasing a vehicle Steven Holdridge was very helpful with this sale went over all of gadgets on vehicle to our satisfaction thanks

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thanks so much for the great review! We love to hear back from all our customers! We appreciate you highlighting Steven, he is a vital part of our Sales Team!!! So glad you found him to be so helpful! Please enjoy your day and come see us again soon!

They have always done a great job on my car!! When I get...

They have always done a great job on my car!! When I get ready for a new car Charles Boyd will be first I contact!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Awesome!! Come see us soon, we will gladly help you out! Thanks for this great review!

My vehicle was serviced by a professional mechanic. The...

My vehicle was serviced by a professional mechanic. The wait time was a little longer than expected but they got the job done. Will be back for my next scheduled service when due

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We're pleased to know we have been able to exceed your expectations and really help you out! Thanks for your business and your trust in us! We look forward to seeing you again in the future hope you have a good evening!

The staff are always friendly and helpful. From the...

The staff are always friendly and helpful. From the person that answers the phone to the people in the service department. The Service center is immaculate.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We are very happy to have provided you with such a positive experience! Thank you for taking the time to let us know how we did, we love to hear back from all our customers. We hope you have a great day and hope to see you again soon!

The customer service was courteous. The work provided on...

The customer service was courteous. The work provided on the car was thorough and the price was competitive. I would recommend this dealership to anyone who wants quality work done on his or her car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for this great review! And any recommendations are greatly appreciated!! We are so glad you had such a great experience with us! Hope to see you again soon!

Very friendly and professional staff! Kept me updated...

Very friendly and professional staff! Kept me updated about my car being serviced. Will definitely be going back when needed! Highly recommend! Bonus: loved the old blue Chevy truck on showroom floor! Gorgeous!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Hi there, we are very happy to have provided you with such a positive experience! We aim to exceed your expectations! Thanks for the great review and we definitely appreciate your recommendations! And the old Chevy is Amazing!! Enjoy your day and we look forward to seeing you again soon!

Very friendly and welcoming. Dealership was very clean....

Very friendly and welcoming. Dealership was very clean. Like the small town feel. Was not car shopping but the inventory is low. Will return for future service

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs!

Great service and friendly staff. I felt very welcoming...

Great service and friendly staff. I felt very welcoming and was even offered snacks and water. They came out and helped me set up my new vehicle and answered all questions. Thanks so much.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

We offer the same friendliness and excellent customer service if you are buying or having service done! We appreciate your business and this great review! Please enjoy your new ride and we look forward to seeing you again soon!

Great service at parts counter. Friendliness people with...

Great service at parts counter. Friendliness people with smiles. Willingness to help and resolve the issue. Positive feedback. Cleanliness of show room and waiting room.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Yes, our parts department is an important key to our team and they are pretty awesome! It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs! And thanks for the great review!