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Charles Boyd Chevrolet Cadillac GMC, Inc

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,023 reviews)
Visit Charles Boyd Chevrolet Cadillac GMC, Inc
Sales hours: 9:00am to 6:00pm
Service hours: 7:30am to 5:30pm
View all hours
Sales Service
Monday 9:00am–6:00pm 7:30am–5:30pm
Tuesday 9:00am–6:00pm 7:30am–5:30pm
Wednesday 9:00am–6:00pm 7:30am–5:30pm
Thursday 9:00am–6:00pm 7:30am–5:30pm
Friday 9:00am–6:00pm 7:30am–5:30pm
Saturday 9:00am–5:00pm Closed
Sunday Closed Closed
2021 state dealer award
View 8 awards
2021 state dealer award 2021 state dealer award 2020 state dealer award 2020 state dealer award
2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award
New (252) 598-3039 (252) 598-3039
Used (252) 598-3038 (252) 598-3038
Service (888) 830-5881 (888) 830-5881

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (1,023 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Charles Boyd Chevrolet Cadillac GMC, Inc from DealerRater.

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John cash is the best salesman ever. He really took good...

John cash is the best salesman ever. He really took good care of me. I will definitely consider them again in the future for additional purchases.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thanks for highlighting John!! We agree, he is a vital part to our team! Thanks so much for taking the time to leave us this review! We love to hear back from our customers! Please enjoy your day and come back to see us soon!

Friendly and helpful... keep you updated on your service...

Friendly and helpful... keep you updated on your service on vehicle....take care of vehicle.and if you need anything they're willing to help

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Hello, we're happy to hear you had such a positive experience with our team! We aim for 100% satisfaction! Thanks for this great review! Enjoy your day and come see us again soon!

Consumer response

Christy.... wonderful personality...she so helpful and honest

Brought my Cadillac in for oil change and tire rotation...

Brought my Cadillac in for oil change and tire rotation Mitchell took care of me right away also had a problem with one of the headlights Mitchell explain to me what needed to be done and I will set up an appointment to have that taken care of gave me a great price on four tires and I will have them installed on the 21st excellent service department

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Wow, we're glad you had such a wonderful experience with us! Thanks for highlighting some of our staff that helped make this experience so great! We appreciate this awesome review! Enjoy your day and we look forward to seeing you again soon!

Great and fast service. Workers were very friendly and...

Great and fast service. Workers were very friendly and helpful especially Diane. Diane quickly came out to help and got the process started for me to purchase my blazer. I am a very satisfied customer.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Our staff is committed to providing each of our clients with the best automotive experience! Thanks for highlighting Diane, we think she is pretty amazing too!! Congratulations on your Blazer! We hope you enjoy it and the rest of your day! We look forward to seeing you again soon!

Great sales & service! Located a great used car for me &...

Great sales & service! Located a great used car for me & got me in and out fairly quick. Also repaired air conditioning in very timely manner.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

It is great to hear everything was done quickly and to your satisfaction! It's our commitment to ensure quality customer care! Thanks for providing this great feedback, we love to hear from our customers! Please enjoy your day and be sure to come see us again!

Thanks for the help. Not the car I wanted but it is what...

Thanks for the help. Not the car I wanted but it is what I need. I wanted luxury but price for cars I really wanted were rediculus

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 3.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Our entire team works hard to work with your budget and get you the best deal! We're always here with the same great service whenever you need service or another vehicle! Come back to see us again! And please enjoy your day!

Fast and friendly people. The process was quick and easy....

Fast and friendly people. The process was quick and easy. Definitely would go back to them for another of my vehicle purchases. People are very helpful in getting u what u need

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Our entire team works hard to work with your budget and get you the best deal! We're always here with the same great service whenever you need service or another vehicle! Thanks for leaving this great review and we look forward to seeing you again soon! Enjoy your day!

Until they fix my problem i realy don't have nothing...

Until they fix my problem i realy don't have nothing good to say because paid them 1700 hundrud car still not fix took back for them to fix it again

Rating breakdown (out of 5):
  • Customer service 1.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 1.0
  • Does not recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We're sorry your experience with our dealership was less than ideal. We would like to discuss this further, when you have a chance please contact our Customer Experience Manager at 252.915.3368 at your earliest convenience. Thank you.

Excellent dealership. Sales & Service. I have been a...

Excellent dealership. Sales & Service. I have been a customer for more than 35 years. Never a complaint. I trust them to take care of my vehicles. Charles Boyd is a great businessman and a good friend.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your many years of business and your trust in us!! We appreciate this awesome review! It's always a pleasure to hear back from all our customers! Please enjoy the rest of your day Mr. Elliott and we look forward to see you again soon!

Any dealer can sell a car. It’s the service department...

Any dealer can sell a car. It’s the service department that makes you come back to buy your next car. I trust these guys and that’s priceless!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for your trust in us! We greatly appreciate you, your business, and your positive words! Enjoy your day and come back to see us again!