Castle Buick GMC

My experience with the service center at Castle Buick was terrible. I will never trust them again with a vehicle, not even for something as simple as an oil change. Despite the fact that my vehicle was under warranty, Matt Fuchs made every possible attempt to get me to authorize work that would cost me thousands of dollars. The warranty company even got fed up with Castle Buick and went as far as to email me a list of reputable nearby repair shops and recommended I take my vehicle to one of them. I drove my vehicle into the service center because I had a warning light appear regarding my transmission. After several days of back and forth with the warranty company, Matt Fuchs, the service center rep assigned to my vehicle, told me that the warranty company would be covering only a portion of the repairs and that I would need to pay nearly $4k out of pocket. He even tried to get me to pay for the labor costs associated with the vehicle diagnostic that the warrantly company insisted on because the service center was unable to clearly identify the problem. When I called the warranty company myself they shared that they were covering the full cost of the labor and parts and that those costs get included on the final invoice from the service center and are not paid in advance. I had heard enough and when I stated that I was taking my vehicle to another shop I was told that it wouldn't start because my battery would not charge. My battery was just over a year old, and had nothing to do with the issue I brought the car in for. The warranty company even got fed up with Castle Buick and went as far as to email me a list of reputable nearby repair shops and recommended I take my vehicle to one of them. After taking my vehicle to a new repair shop, I learned that Castle Buick switched out my battery and replaced it with a dead one. The new repair shop was also baffled because they stated that it seemed as if someone broke one of the components of my transmission in half and that it would have been impossible for me to drive the vehicle in that condition. The only logical conclusion to draw is that the service center caused the damage that rendered my vehicle undriveable, and then switched my battery to cover the fact that it could no longer be driven. After 11 days of stress and pressure by Castle Buick, I had to have my vehicle towed to another shop. Within 3 days, the warranty company approved the work and within 7 days the repairs were completed with no hassle. My out of pocket costs were minimal and mostly due to the fact that I had to purchase a new battery after Castle Buick stole my previous one. Not only will I never do any future business with Castle Buick, but my family and I may never purchase another GMC, Buick, or Cadilllac vehicle again after being long time customers of the brands.

Scheduling an appointment was quick and easy. After discussing the car service needed, it taken for inspection and then I was advised of the required repairs, and cost. The entire process was simple and efficient, from check in to check out.

I recently brought my 2021 GMC Yukon Denali in for service at Castle Buick GMC and had a very positive experience. From start to finish, the team was professional, communicative, and efficient. They kept me informed throughout the entire process, clearly explaining what was being done and providing realistic timelines for updates and completion. I always knew what stage my vehicle was at, which made the experience smooth and stress-free. Most importantly, the repair was done right—my Yukon now drives perfectly. I really appreciate the attention to detail and the level of customer service the team provided. Thank you to everyone at Castle GMC Buick for taking great care of my vehicle.

The dynamic duo strike again! Corey and Tito came through as always to meet my wants, my needs, and my budget! Always professional and knowledgeable and willing to go that extra mile when needed. I couldn?t ask for a more dedicated Team!

It was my first time at this dealership and will return for future repairs.The service representative kept me informed which made the process smooth and quick, with clear explanation.

Castle has always taken care of our family automobile from buying equipment, brakes , tire rotations and oil changes , whatever the necessary of need.

Car was taken in on a Saturday for service. Was contacted on Monday with the diagnosis. Said the total would be $580 and the car would be ready by the end of the day Monday. Early Monday evening I was contacted that the car would not be ready until Tuesday because the part didn?t come in. Tuesday I?m contacted the car is ready for pick up, I go to pick up the car and the bill is $1,596 dollars I speak to the service rep about it and he says he doesn?t know how he misquoted me he must have just told me the price for the part. To make matters worse I get home and two days later the car is having the same issue I look under the hood at the piece that was replaced which was the ?alternator?and the bolt is sticking all the way out like the service tech didn?t bother to attempt to tighten it at all

I always get treated very well at Castle Buick GMC. Especially with Arnold. He provides excellent customer service every time.

I tried buying a car here. My car on KBB was around 6500 and they offered me 1500. I politely said I would like me keys back. MULTIPLE times they left and came back without my keys and kept saying hey, maybe we could work this out. After the third time I was more firm to give me my keys back. I think I had to ask 5 times. All this and I was still willing to buy their car without a trade in. They would not move off of their retail price. There was about 200 discount and I offered 500 less and said it will not happen and we will call you if it does. Very diappointing.

My wife took my 2023 GMC Canyon AT4 in for routine service and was told that the transmission specialist heard an issue with my trans. Now, the diagnosis device didn’t pick up any issue when she brought it in, nor did my app inform me of any problems. I was advised by the service adviser to bring it back so the specialist could investigate the problem. I brought it back (I also informed the shop that I was having transfer case issues), and the shop took over a week to repair my vehicle and the transmission specialist worked on my trans though I myself never had an issue with the transmission; but when I inquired about my transfer case problems I was told they mechanic couldn’t find any problems; but he found an issue with my transmission just from hearing something, are you serious!!!! A few days after I got my vehicle the check engine light came on, but it went off the same day. My problem with Castle’s mechanic shop is that I didn’t authorize a transmission repair, I brought it back so the mechanic could investigate and inform me of any issues. Now I don’t trust the work that was not needed and I have a transmission repair associated with my VIN, which in turn has decreased the value of my vehicle. I will never take my car to Castle ever again. Plus they owe me for a rental I had to get on my own dime; they keep xx’n me about that. I hate that I ever trusted Castle’s mechanic shop to do anything to my truck.