Castle Buick GMC

Great Cars and also good service. Vincent Vega was very helpful thank you Vincent for all your help. This is our third car from Castle Buick GMC. We loved thank you .!

Customer service I received was straight trash. I took my 2023 Buick Encore into service in May for the engine light being on. I was told that day, the water pump needs to be replaced but it was out of stock. Matt, my service advisor stated he would keep me updated and relayed to me that I would still be able to drive my car while I wait for the part. Even though, knowing there was an alert message of 'over heating engine.' He knew I was worried; told him I have kids. Still, I was advised that this car was able to be driven. Here we are a month later, with no updates from Matt regarding this part. No courtesy call to let me know this part was actually on back order. I was told by Liz. (who was very helpful through this whole ordeal). My car had now stopped while I was driving down Cermak, in traffic with my kids because of this overheating issue. Spoke with Liz twice regarding my concerns and pleading to when I can get my car fixed. David Evariz, service manager, was supposed to return my call, twice. The first day, I was told he was too busy, the second day, they had Matt call me. David - as a manager, should be more empathic to customers concerns and give a courtesy call. He is showing no accountability nor emotional intelligence. I also did not receive an apology from Matt. He shown to not care when I came in on my break, to finally get a rental for this issue. Again, service here at this location is sad. Hopefully, if my warranty allows it, I will be taking all my service needs elsewhere.

Customer service I received was straight trash. I took my 2023 Buick Encore into service in May for the engine light being on. I was told that day, the water pump needs to be replaced but it was out of stock. Matt, my service advisor stated he would keep me updated and relayed to me that I would still be able to drive my car while I wait for the part. Even though, knowing there was an alert message of 'over heating engine.' He knew I was worried; told him I have kids. Still, I was advised that this car was able to be driven. Here we are a month later, with no updates from Matt regarding this part. No courtesy call to let me know this part was actually on back order. I was told by Liz. (who was very helpful through this whole ordeal). My car had now stopped while I was driving down Cermak, in traffic with my kids because of this overheating issue. Spoke with Liz twice regarding my concerns and pleading to when I can get my car fixed. David Evariz, service manager, was supposed to return my call, twice. The first day, I was told he was too busy, the second day, they had Matt call me. David - as a manager, should be more empathic to customers concerns and give a courtesy call. He is showing no accountability nor emotional intelligence. I also did not receive an apology from Matt. He shown to not care when I came in on my break, to finally get a rental for this issue. Again, service here at this location is sad. Hopefully, if my warranty allows it, I will be taking all my service needs elsewhere.

Second car I purchased from castle gmc our sales person was Nubia /great experience every time helpful and always greats us as family highly recommend castle gmc Nubia and Brandon will take very good care of you . 👍🏻

I am normally satisfied with the quality of work done, However I had the brakes repaired in August of last year now the brakes are squeaky. During my last visit for other repairs I reported the situation and was told the sound could not be duplicated during inspection. The brakes are still squeaky.

I didn’t believe in dealerships in the past. But Matt in service, has convinced me to continue to take my truck to Castle Buick.

I purchase my second car at this dealership and always has been a great experience.

absolutely worst customer service, was assured by Carla that a certain vehicle was in stock, drove over an hour to find out it was not and could care less to even attempt to explain. they need to hire people that know their job or at least try a little, will never do business with them. there are better run dealerships out there, do yourself a favor and go to them..

absolutely terrible customer service, talked to Carla in sales who assured me that a certain vehicle was in stock, drove over an hour to find out that the vehicle was not in stock, and they didn't even care enough to explain, complete waste of time, they need to hire people who know their job and at least try a little. I would never do business with them again, if they don't even know what they have in front of them just imagine how much worse it could be when dealing in such a large purchase. there are much better run dealerships out there, do yourself a favor and do business elsewhere.

Great service. Excellent communication and efficiency. Always a friendly environment. Matt & AJ are both great service advisors and they explain any service needs thoroughly so I can make an educated decision. Would highly recommend coming here!