Castle Buick GMC

I always have a great experience when I take my car in for service at Castle Buick. RT is a wonderful service advisor. He's always polite, knowledgeable, experienced and makes sure my car gets the service it needs. The customer waiting area is clean and comfortable. They offer free coffee, donuts and use of their iPads. I also love the free oil change and car wash! Thank you!

I found a vehicle that I liked on line located at this dealership. I went to the dealership and talked to Lou Matthews. Before going on a test drive Lou and I agreed on a price. We went on a test drive, the car drove great and I bought it. So I left work at 9:30 am and was back in the office with my new car at 11:30 am! Being 60, I've bought my fair share of cars, and usually it is a 6 hour adventure and like pulling teeth. This was by far the most seamless and hassle free transaction I have ever experienced from a dealer. While I was finalizing the deal the porters moved everything from my trade in to the new car and washed it. All of this in 2 hours! There was no "hard sell" of additional services or warrantee, they explained what was offered, but absolutely no pressure to buy. Really a great experience.

I???ve leased/purchased my last 4 vehicles thru castle over the past decade and I???m always completely satisfied! My experience has never been that of feeling ???taken advantage of??? upon finalizing a purchase, I???m pleased with each transaction being what I hoped for!

I love Castle Buick and I wouldn't go anywhere else for a Vehicle!! This is my 5th truck (2 Acadia, 1 Envoy, 1 Yukon and now the Canyon) from Castle and I have been totally happy with every purchase. My sales consultant is Louis Mathews and he has been my consult for every purchase, he is GREAT and now that LT is back in the service department I am totally 100% satisfied!!! Thanks, Lillian

I love coming in and talking with Tom R. He make our car buying fun. I recommend Tom to all my coworkers in the school. Good gob Tom, thank you very much!

Living west of Rockford, IL puts me about 1 hr45 - 2 hrs away depending on traffic. A very close friend of mine asked me to stop and look at a jeep that she was interested in on Friday September 15 as I was flying into Midway that morning and would be near there. I met with Louis C. Mathews and told him why I was there and wanted to look at a blue Jeep Wrangler for a friend and that if in fact I approved of the Jeep, we would return to buy it. Louis was helpful. We drove the Jeep. I checked it over very closely and pointed out 4 things that I was concerned with. 1 - a rear window seal, 2 - a passenger door seal, 3 - an LED headlight that was out and 4 - the lever on the passenger seat to allow rear seat access needed replaced. Lou made notes and brought out the Sales Manager (didn't get his name) to assess my requests. As the manager checked out each issue, he told me each would be taken care of and that the headlight and seat lever are safety concerns and HAD to be fixed. He took pics and even contacted service while I stood there. He assured me that it would all get taken care of and he stepped away. At this point, I needed to head towards home as I had been traveling all week and had spent over an hour there. I told Lou we couldn't make it back Saturday but I would let him know when we could after coordinating with my friend. At this point Lou asked me to hang out a minute to "Thank" the Sales Manager since it was "Only common courtesy". LOL YOU HAVE TO BE KIDDING ME!!!! I advised Lou that it actually works both ways and that he should be thanking me as well. In the real business world, at a real dealership that focuses on customer satisfaction, that's how it works! Lou followed up Saturday with a courtesy call and then called again Monday. I asked if the Jeep was ready and he said "They are working on it now". I told him that my friend works until 5pm and that we would be there Tuesday around 7pm to close the deal. Lou mentioned that he was off on Tuesday. I told him that was the only day we can do it AND the Jeep was still not ready based on what Lou told me anyway. I even asked him if he would still get credit or commission for the sale and he said he would "get something". At that point I asked who I should ask for. Lou stated to "Ask for Cory Owens". "He can take care of you". So we make the 2 hr drive Tuesday evening and arrive at 6:50pm. We head inside and ask for Cory and ask to use the restroom. Upon our return to the showroom, we are informed that "The Jeep Wrangler was sold this afternoon". After directing some anger and choice words to the young man that informed me, I felt it best just to walk out rather than cause a scene to show my displeasure with the dealership. First off, I understand I had nothing down on it and understand selling it. That is not my issue. Someone should have called and advised me to not make the 4 hour round trip. I see on the website that Cory Owens is a manager. Did Lou not inform him that I was coming? Did Cory just not care? It was me after all that recommended the items be fixed and the reason it was in the service department. I had been in contact daily and yet no one knew of me? Needless to say I wasted a total of 5 hours of my life with this dealership and gave free advise on what should be repaired on a "certified" used car so that it could be sold and safe. I will never deal with this place again and will continue to share the story of my experience with anyone that will listen. Just an FYI, I am the National Sales Manager of a manufacturing company in Broadview, Il which happens to be right down the road from you! Thanks for wasting my time with your lack of communication.

Overall it was a positive experience. Could have been a little more organized, a lot of people walking around back and forth. Car Detailing could have been a little more efficient or started earlier in the process so one didn't have to wait for it.

I had my one year old with us so the patience of our dealer was very needed and they definitely delivered it. We came in for just a price estimate and came out with our family car. We couldn't have been happier. Thank you

The team was terrific - courteous and knowledgeable. Ernie is super nice and worked with me to find the perfect Enclave at a great price. I'll definitely be back when we need service and future buys.

Very good group of people to do busy with. Che Bess very good, excellent to talk to.