Honda West

Karla was great helping me with my car issues. I had some negative and doubts in the past but she helped me passed those things and put my trust again... in honda west. Thanks to karla.

They are very detailed on their work and super friendly when I come in. When I go l usually see Javier he is very knowledge off my car, provides excellent... customer service I feel I’m talking to a real person not a typical dealership person who tries to upsale.

Karla Gunther assessed the service needs of my 2015 Accord quickly and explained them to me thoroughly. I waited while the work was completed.

I was so impressed with the service department at Honda West. I have a 2014 Honda Accord and had been having some issues with my car. I took it in and... their service was impeccable. Specifically, Service Advisor Pedro Garcia was instrumental in coordinating the repairs and services they performed on my car that day. He was incredibly knowledgeable and provided me with the best customer service I have ever experienced at a car dealership or mechanic shop period. I was so worried about certain things that were going on with my accord and Pedro Garcia was able to help me with everything. I am definitely going back there to get more services very soon. I still have somethings I need to do to get it to 100% but Pedro gave me the confidence to trust in the service department at this dealership. My respects to Pedro Garcia and the entire Service Department at Honda West in Las Vegas. Thank you so much!

Excellent service and friendly staff. Didn't have to wait long to replace my tires.

I went to honda west service center for oil change. A worker Daniel?! he is very kind and smile all the time. by the way, i purchase a vehicle from Ted

Rodrigo in the Service Department always takes such good care of me. He always checks to make sure everything is checked & covered for any warranty... items.

All good. The Service Advisor, Karla, always gives me good advice.

I never write reviews but really felt the need to write this one for the protection of customers. We bought a used car for my daughter and it was the third... Honda vehicle we bought from this dealership. The sales agent is a friend of my daughter and so he gave us the family & friends discount and I appreciated that. The price of the vehicle is $17, 293. so we asked if they can give it to us for $17,000. The sales agent told us that he will ask the manager and that he'll take care of it if it's disapproved. He came back and told me that the manager said no but reiterated he will take care of it. He then offered the extended warranty which we declined. Guess what, the noted price on the contract is still $17, 293 and the CARE or extended warranty ($1,675) which we refused was on the contract. We then asked them to remove the $1,675. We went back to sign the new contract with manager Jeffrey. I mentioned to him that we negotiated for $17,000 and that the sale agent will give that price to us. He did not change the price but instead added a $250 charge for "phantom notes". Good thing I reviewed the contract before signing. We questioned him about the additional charge and told him that was not on the previous contract . He pulled the record and found out there was no phantom notes on the first contract. Please be aware and review the contract before signing. They almost got us with $1,925 extra.

Great service I want to thank Shaun my advisor and the technician for getting me in and out quickly