Classic Ford

I was taken good care of by my salesman. He made me feel like he wanted to take care of my needs and make me happy.

Wonderful people. Jackie Dickens was so kind and helpful. Her honesty and caring prompted us to purchase our new Ford. Thank you for the wonderful experience. Can't wait to enjoy our new truck on a trip!

The sales person insured us that the Truck we purchased had the ability to SYNC with or phones for navigation and that we needed to set up the account online. Either he lied or just did not know what he was doing. The finance department lost our paper work causing us to return to the dealer which was a 70 mile trip. They also never paid the trade in off until we called and complained that they bank holding the original loan was looking for the monthly payment. We talked to the General manager and he promised that it would be taken care of by the end of the day HE LIED, we had to call back a few days later and informed them that the payment was never made. we had to pay the payment and have the dealer deliver a check to us for the cost. The dealer never sent us the new registration or decals for the plate. We called and were told that it was lost. At no time did anyone form Smithfield Ford ever call us to apologize or just say sorry. If not for the trade amount that was offered for our old truck we would have left. Worst experience with a dealer to date.