Dennis Dillon GMC & Fiat

THEY WILL RUN YOUR TRUCK OUT OF OIL. I paid 500 dollars to have a sensor replaced. They replaced the sensor, stated in the the write up "complete 24 point visual inspection with check of fluid levels". I drive off and a few days later drive to work and nearly burn up the engine. I pull over, and find NO OIL IN THE ENGINE. I call Lonny and he tells me that "the truck probably burned 6 quarts is why theres no oil." The truck does not leak oil. It does not burn oil. The techs lied on the write up when they said they checked fluid levels. You have to be delusional to believe these people. They'll just lie to cover their own xxx Dennis Dillon GMC service department is completely untrustworthy. STAY AWAY DO NOT EVER COME HERE

Buyer Beware – Inept, Dishonest, or ??? As an out of state buyer, I took great pains to work the deal and details for a specific Sierra AT4 I saw on the Dennis Dillon (DD) website before making the trip to the dealership.  Since the price was what I wanted on the truck I wanted, I was willing to sign a Non-Refundable Deposit Agreement as well as charge my credit card $1,000 to hold the vehicle. I flew into Boise on Saturday before Christmas thinking this was going to be a quick cash deal, but no.  After spending four hours at the dealership dodging their up selling techniques being handed off from one specialist to another, I was finally able to hit the road out of there. Later that night, I realized DD actually charged me ($788.50) for safety equipment that was supposed to be included in the price per the signed Deposit Agreement.  Being the weekend, I waited to contact the sales force on Monday.  Because I had referred a friend who also was there Monday to pick up his AT4, he was able to show them in the paperwork where their error was.  Late in the day (Dec.  23), I spoke to a sales manager, and he agreed that they overcharged me the $788.50 and that they would be sending me a refund check.  He did say that DD only writes and sends out checks once a month, so it could take a while.  Once a month(!)? This started weeks of me contacting DD by phone, email, and text, with either no response or replies that they were working on it. I had some hope when a sales manager did email me a copy of the internal DD Check Order form authorizing my refund.  Several of my inquiries after that were to ask who or what department I could contact about the check.  They never responded with that information, only that it was coming and to be patient.  Finally, I was told by a sales manager that the check was mailed out the week of Feb. 3. It is now March and we have not received the $788.50 Refund Check, or the $100 Referral Check that was promised.  I have reached out by email and phone message, asking to contact their Accounts Payable or whatever department that cuts and mails out checks, but again, no response. At this point, I can't tell for sure if they slow roll your requests (for refunds) by design, really don't know what they are doing, or don't really care.  I suppose it doesn't really matter, since they get to keep my nearly $900.

Tye was our sales rep and he was Awesome. Very knowledgeable and patient. Didn?t try to push anything on us and was able to answer all of our questions. We had chosen the AT4X and it is an awesome truck. We had made a mistake and made assumptions about the towing capacity and it turns out, the AT4X does not tow as much as we originally thought. We quickly realized our mistake and Tye and Reggie where able to help us resolve the issue with out taking advantage of us, for that, we are extremely thankful and will be returning to them when we are ready to purchase a 2500. So if you do go with Dennis Dillion, ask for Tye. The only thing I had an issue with was the financing portion. There are some things that did not make sense, extra fees and having to use their affiliated banks to keep their incentives. Make sure you are asking financing questions if you do plan to finance a vehicle from them. But again, Tye helped us get through all of that even that part of the experience was painful.

The service visit was great, the truck seems to be running fine. I certainly appreciate your consideration and your team's attention to my concerns. Thank you!

This is the worst experience I’ve ever had. I was hounded and pressured to buy a car, one I clearly could not afford. I asked for time to think about it and then had more People pressuring me. Now hounded with text messages and phone calls. I would not recommend this dealership

I always take my truck (2016 Chevy 2500HD LML) to Dennis Dillion for service and repairs. I recently had my Alternator replaced under my extended warranty and Brandi Jacoby my service representative processed the claim and received approval enabling them to complete the repair quickly. I am back on the road and my truck is performing like new I would always recommend Dennis Dillion for anyone who appreciates a professional and kind service department.

Sean and Jamie were incredibly helpful. Initially I was looking for a car they were not selling but they helped me anyway, ending up in a sale for them, and a great deal for me with a car in my budget. They were really great to work with, transparent, showed me all my options and gave me time to make my decisions. Sean in finance was great to work with explaining things very thoroughly. Really appreciate the professionalism from these gentleman.

Ryan Sigman was an amazing, honest and personable salesman. It was a very enjoyable transaction. We loved his honestly. We appreciated his help!

Again as others have noted. Listed price does not include hidden add-ons. They add a Brake and Anti-theft package for an Additional $2500 and don't tell you until after you get to financing. This is called a value added package and is considered illegal in many states. Also don't let them tell you they have issues with funding less than 10k so they add on the "service package". If the advertised price for $xx,xxx includes a braking and theft protection package on the listing, hold them to it or walk away.

Ryan S in sale’s was great and had all the answers to all of my questions.