Sir Walter Chevrolet

My husband and I purchased our first brand new car yesterday, The representative that helped us was amazing. His name is Ilya. He knew everything about the car, and he offered different discounts that we used for our purchase. Another person who helped us was Eric Cuda, he worked with the bank to get us the payment we felt more comfortable with and made the paperwork process much easier. Thanks to this amazing team, my husband has the Truck of his dreams. We got a brand new 2022 custom Silverado

I bought a new truck from Sir Walter Chevrolet in November of 2021. I was told it should be delivered in 2-3 weeks. Unfortunately GM was slow to get it delivered and when January of 2022 rolled around with the truck no closer to making it to the dealership I was beyond frustrated. So after 2 months of waiting and no updates from GM the dealership worked a deal, letting me trade the undelivered truck on an even nicer truck. Yes, it did cost me a little more but they made every effort to keep the price down to make up for GM’s problem of not being able to deliver a vehicle. The sales person I worked with was McKayla. I buy/trade vehicles more than most so I have dealt with my fair share of sales persons. If you are considering purchasing from Sir Walter do yourself a favor and call Mckayla and set up a time to come in so that you can work with her; if a deal can be done she will make it happen. Two managers, Jeremy and Brian, were working behind the scenes to make sure I was satisfied and to ensure I got the best price possible. It was a frustrating experience to say the least but it was not the dealerships fault so I don’t blame them. In the end it all worked out and Sir Walter Chevrolet will get the opportunity to earn my business again in the future. Great job Sir Walter Chevrolet, I’ll see you on the next one 👍.

Drove and hour and a half for a truck that was supposedly on hold only to be told upon arrival it was sold 30 minutes prior. Not worth the business in my opinion.

Hi. I purchased a 2018 Malibu that has a scratch in the back the salesman agree to fix it and wrote a note on the file . I called for one year and they never fixed . My name is Moussa

In March 2021 I bought a new Silverado Custom Trailboss (5.3L) THE BIG ISSUE: I am hearing a ticking noise from the engine. If you google this you will find many people experiencing this due to a bad batch of parts that were put into trucks right around the time mine was manufactured. It will lead to severe engine issues. GM is aware of this but the repairs are taking longer than usual due to supply issues. They have also suspended the loaner vehicle program due to supply issues. (I understand supply issues are global right now and I am sympathetic to that) I was trying to figure out a solution to have my truck diagnosed in a way that would be most convenient for me. They were trying to buy my truck and sell me a new one instead of trying to figure out how to help me with my problem. They were extremely pushy with this. “If you don’t like your truck and it is giving you problems why don’t you sell it back to us and let us put you in something new” They wanted my V8 and wanted to sell me a 4 cylinder. I spent 2 hours there while the sales person kept saying they would go see if they could do anything to help with my service issue. Each time they came back with a different sales pitch to get me in a new truck. I have a brand new expensive truck and I have to worry about it breaking down and stranding me somewhere. I haven’t had that worry since I was a broke college student. Service Experiences: 1st oil change and tire rotation took 1.5 hours with an appointment. On the 2nd oil change and tire rotation I asked how long it would take and they quoted 1.5 hours again. They said there was a line of cars that came in ahead of me. I mentioned that was the point of making an appointment and that the wait time was excessive. They finished in under 30 minutes. I would not recommend working with this dealership or buying GM.

Justin Reed is awesome salesman no issues with him. Customer Service is terrible. I waited over 2 hours to get my car detailed and set up on on-star. No updates

Very efficient and good communication. Had several items to be repaired. Took care of everything as promised

I never would have thought a dealership, a dealership would be reclass in service. I'm 61 bought this 2016 CHEVY CRUZ from Sir Walter new. I BROUGHT IT IN FOR SERVICE because the SECOND water pump had failed. BUT THEY CANT SEE IT. Dont see any leak .BUT NEEDED A CAM GASKET REPLACE. Sir Walter charges me 450 for a cam gasket and says the water pump was good. Said, CAR WAS GOOD, JUST DRIVE IT. THE NEXT DAY water STILL leaking from pump AND NOW oil leaking. BUT THE CAR IS GOOD. WHAT ???. Sir Walter just sent me home...all is good...I take it back.. oil pan leaking, oil cooler leaking needs replacement. WHAT I DIDN'T HAVE A OIL LEAK..Never have I experienced a company so un professional. I'm speechless, No Veteran discounts, or front line medical consideration. I want my 450 back . Sir Walter did not even fix WHAT I ASKED TO BE FIXED..the water pump. ..NOW THEY SEE THE PUMP FAIL AFTER CHARGING ME for cam gasket.HOW DO YOU MISS THAT...Now I have A OIL COOLER LEAKING AND OIL PAN LEAKING... I HAD NO PREVIOUS OIL PROBLEM.. SO..SO IN DISBELIEF... AND UP SET.

I purchased a 2014 Traverse LTZ I was told that it went through a rigorous 140 point inspection. I asked about taking the car to a mechanic to have it checked out and was told that was not possible. The car drove fine during the test drive but 2.5 weeks later it started having serious issues. The power steering started having issues, I checked it and there was no power steering fluid in the car. So I took it back to the dealership and they wanted to charge me $150 to diagnose the issue, for a car I just purchased. I then decided to take it to a friend of mine and what he found was more than a power steering issue. The power steering pump is out and also has a leak. The rack and pinion also has to be replaced. The water pump is out and all of the motor mounts are broken. I was only offered a 3 year warranty at the price of $3600. I am an unemployed disabled Marine Veteran, I cannot afford the additional cost it will take to have the car repaired. I have called the salesman who assured me that the sales manager would give me a call. That was a week ago and I still haven't heard anything. If this situation isn't resolved and made right, I will never shop here again and will use any form of media to let others know how this dealership treats America's veterans. Extremely disappointed. Update.....I noticed that you don't tend to respond to negative reviews. There is one you actually gave the manager's number out to on the post. I find it extremely disappointing, that to this day, I haven't heard a single word from anyone at this dealership. I had to sell this car and took a $4000 hit on it because I couldn't afford to make the necessary repairs that you should have made. You did nothing to make this right. You didn't even have the common decency to give me a call to see how we could work this out. You should be ashamed to do business like this. NOW I AM OFF TO LET EVERYONE I KNOW ABOUT MY EXPERIENCE. I WILL BE POSTING ON EVERY SOCIAL MEDIA PLATFORM I CAN FIND. I WILL ALSO BE FILING A COMPLAINT WITH THE BETTER BUSINESS BUREAU.

I recently purchased a used vehicle from SWC and I must say that I was very impressed with the experience! The Receptionist was friendly, the Salespersons (Cameron Kriesner and Hasani Stapleton) was extremely helpful in walking me through the process without hesitation. The vehicle was much cleaner than I expected and even after the sale, Cam and Hasani was always available to answer my questions patiently and I drove away with a superior used car that is proving to be worth every penny I invested Well Done!