Sir Walter Chevrolet

I recently purchased a slightly used 2024 Chevy Colorado ZR2 from Sir Walter Chevrolet in Raleigh, NC, and what started as an exciting new truck buy has quickly turned into a nightmare. Less than a month after driving it off the lot, I noticed the engine overheating, and I’ve had to constantly monitor and refill the coolant levels daily just to keep it running safely. I took it to my trusted mechanic, who performed a pressure test and confirmed an upper radiator hose leak. The vehicle is still well under warranty, so I reached out to Sir Walter’s service department expecting a straightforward fix. Instead, they’ve been dragging their feet—insisting I schedule an appointment at their convenience, drop off the truck, and wait for them to “figure it out” whenever they get around to it. No sense of urgency, no loaner vehicle offered, and no willingness to make this right without me jumping through unnecessary hoops. This is unacceptable for a dealership selling certified or warrantied vehicles. Buyers beware: inspect everything thoroughly before signing, and don’t count on prompt post-sale support. I’m posting this in hopes it lights a fire under them to resolve my issue properly, but based on my experience so far, I’d recommend shopping elsewhere for your next Chevy.

We had a great experience! Isaiah Knight was extremely helpful and made the whole process easy. He found us the best deal on the car we wanted, and we didn’t have to wait long at all. Highly recommend working with him!

FALSE Advertising !! Saw a deal they had online for a truck. For $35k Bought it online at the price they had listed. Drove over an hour to go pick it up and they told me they weren't selling it to me for that price and that they will refund my money. Would not trust them because since then I have seen them do that mulitple times. Should be illegal to advertise items they don't sell at that price.

We liked our purchase experience. Dave Mehan was well informed and was able to answer any small questions we had. Most importantly, he showed us 5 different cars that we were particularly interested in. He made sure we are well treated with respect and did not hesitate to show the same thing again or answer the same questions again. This helped us make the decision with full information. We had to wait for over an 1.5 hrs to do the final signatures. But the finance person was very polite and kind to apologize and explained the delay was largely due to a technical issues they had. Overall, its a great experience and I will definitely recommend to my friends.

Dana Weaver was friendly, helpful, responsive, and prompt. From start to finish, we completed the purchase process from first contact to car pick up in one day. Dana helped me surprise my wife with the vehicle purchase and pick up. She had no idea we were buying her a new car until after the test drive was complete. I have purchased several new vehicles from various dealerships, and, I can say that Sir Walter and Dana Weaver was the best experience I have had.

Great and Quick Service. Will be coming back in the future for sure! Very friendly!

I had a great experience at Sir Walter Chevrolet. Dana caught on quickly what I wanted and found it for me. Both Dana and Andre answered all of my questions and didn't mind me asking them more than once. They made sure I understood how everything worked. I would highly recommend Sir Walter Chevrolet.

The inspection video was of the technician (DEVANTE CALDWELL - 86A) whistling and the car chime. Not helpful. I contacted [email protected], as requested from many of the survey requests I have received, but have not received a response. DAVID MCKENZIE 205A was solid though. He gets 5 stars.

My Service Advisor David McKenzie was very attentive to my service request and made sure my concerns were addressed and resolved if need be! Purchased my High Country Silverado in 2020 from Sir Walter Chevrolet and have returned ever since for service! I go where I trust the staff whether it be Vehicle Sales or Service!

The whole buying process was fast and efficient. Von was very knowledgeable and personable. My first new truck purchase was excellent from Sir Walter. Price was very good compared to dealerships in the area.