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There is so much to say that I do not even know where to begin. Let me begin by saying that I absolutely hate leaving negative reviews, but my experience... has gotten out of hand. Long experience short, my vehicle has been in and out of service since February, and all due to one of many things, such as new damages on vehicle, improper installation of equipment, failure to perform requested services, etc. We are 4 days from July and I still do not have my vehicle, nor have I recieved an update in over a month. I've called several times, left voicemails, and struggle to reach anyone. I finally made contact with a gentleman who claimed he was glad that I called because he was just about to call me- at the request of his manager- to ask if I would share with him auto body shop contact information so that they could obtain paint match information. My vehicle did not require any paintwork, nor have I authorized any such repair. When I inquired what his inquiry was in regards to, expressing concerns for the lack of knowledge in the actual status of my vehicle, he responded that he was unsure but assumed that the techs damaged my vehicle and are trying to fix it... No one has said anything to me about any of this... When I inquired further, he informed me that he really didn't know much and that my service advisor would contact me 1st thing the next morning. That was 2 weeks ago. I still have not recieved a call. This truly is absurd. While I cannot speak to the sales department, I can say that if I were making a purchase of a new or used vehicle here at Southern States and knew of the poor quality service it would come with, I would venture elsewhere. There is absolutely no way that I would invest in any sales purchase only to ruin it next door in the service department. Yes, this is the short version of my experience... I am presently seeking out the General Manager, but haven't heard from him yet.
Completely unprofessional group. They will waste your time and play endless games. Do yourself a favor and shop elsewhere with a group that actually... cares about your business.
We bought a 2016.5 Mazda CX-5 about 2 years ago. When looking for a vehicle to purchase, one thing that was important to us was the "infotainment" system.... We really liked the CX-5 for the most part other than the software used to run the vehicles infotainment system. We were promised by the sales associate AND the manager at the time that even though the CX-5 we were looking at did have the option for Android Auto or Carplay that it would be an update that could be applied FREE OF CHARGE when the software was ready. Well 2 years of patient waiting and we finally get notified that our car can be updated to Android Auto and Car play. I make the service appointment to get this done but come to find out they want almost $600 to update the cars software! After making a phone call to confirm and explain that this is something we were promised when we purchased the vehicle we were told to come in for the service appointment anyway and we could get the details hammered out in person. Well after driving across town to the service center we were told that all they could do was give us a number to call Mazda Corp at and file a complaint. I called the number, politely explained the situation at hand but the individual proceeds to tell me that there is nothing corporate can do about this but instead all fault lies with the dealer and it is something that we will have to deal with through the dealership that sold us the car to begin with. Needless to say, this family will never be taking our business to this dealer again and will no longer be a Mazda driving family. I would advise anyone looking to deal with this dealership to find another place, because you can't trust a single word that comes from anyone there.
Adam Sills, as we have responded to your several reviews that are all under different names and headings. Response Adam, I apologize for how you fe...el but 2 years ago no one including Mazda was 100% on how this transition to the Apple Car Play was going to happen, all we can do as a dealer is to try to assist, as we have said before we are more than willing to handle the labor cost to install if you pay for the kit. Sincerely Brian McInerney
While shopping for a new car Meme Davis reached out and helped me make my decision for a new car. She was very patient with me, had a awesome positive... attitude! She went above and beyond to explain my new vechicle features! I will definitely recommend her to new friends buying a vechicle!
Amy Langdon provided excellent service on all levels in my leasing a 2017 Mazds 6 . She was attentive to every detail; provided stellar service on all... levels in a personalized manner; and I leased a great vehicle. Amy is well versed in all details and has outstanding people skills. I had gone in to get information for re-leasing in the future, and I re-leased because of the great service and deal for a great car. I have leased with Southern States two times and have received excellent service both times. In addition, I have received excellent service in the Service Department. The Service Manager has consistently provided excellent service and is very considerate and makes sure that all my needs are met in every way every time I take my car in for service. Furthermore, Alex, the General Manager and Chris in Finance made my experience a great one, and I am very appreciative. I would highly recommend Southern States Mazda to others, since I have had and have great service and consideration consistently. Again, Amy's skills, ability to communicate; and her knowledge base make her a great asset to the company.
Never go to this person(Mike Ramaglia) if you visit this place. Bought a car and see a major scratch and asked complimentary, he was so rude.
I had a noise going over bumps since I got the car. I dropped it at the dealer on 6/29/2015 and just picked it up today 9/9/2015. In all the time the had... the car they finally were able to figure out that the noise was coming from the hood. Great??? They "fixed the hood" meaning they raised it up about 5/8 of an inch in the front so it looks like it is not closed properly. Now, they refuse to realign the hood saying "you wanted us to get the noise out and we did". Now they want to send me to their body shop to pay to get the hood aligned properly. I love the car but won't buy another since the local dealership treated me so shoddily. FAIL!!
Had an enjoyable buying experience purchasing a new 2014 Hyundai Sonata Limited 2.0T. Joe was straight forward and knowledgeable salesman.
Great experience! Staff did everything they promised. Best car dealer I've experienced yet! Great price. Great Service. In 2011 I bought a Sonata from... Sports Durst (terrible). Southern States puts them to shame in all categories! Would do business with Southern States again and will recommend to my friends!
My entire experience with Southern States and John Blackwell was truly amazing! John met my every want and need. I was able to buy my dream car at a price... I could afford! I will continue to purchase my future cars here and I recommend anyone to purchase their next car from Southern States Automotive!! Great staff and great service!!