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While shopping for a new car Meme Davis reached out and helped me make my decision for a new car. She was very patient with me, had a awesome positive... attitude! She went above and beyond to explain my new vechicle features! I will definitely recommend her to new friends buying a vechicle!
My wife and I had been thinking about buying a commuter car for some time and had eyed the Mazda 3 before walking into Southern States. We worked with... Michael Campbell and had a great experience. Michael is engaging, knowledgeable and was not overbearing or pushy during our deliberations and test drive. Ultimately, we decided to purchase the Mazda 3 and, while it was a very busy Labor Day weekend at the dealership, my loan application, detailing, and other paperwork was handled quickly. The first drive home in the new car was wonderful...and doubly so because Michael made the process pleasant and smooth.
I had seen the Mazda on Craigslist and called and spoke will Mr. Al Daugherty ,was very friendly and willing to work with my husband and I. After several... calls and plans to come look at the vehicle we went in and meet with Mr Daugherty and purchased the SUV. I have enjoyed it since i got. Thanks for your service.
I was browsing the dealership for a used car after business hours. I sent an email to the dealership and received an almost immediate repsonse from one... of the sales men, Al Daugherty. He was very accommodating as far as setting up a time for test drive. Al had the car ready for me when I arrived all cleaned up, pulled up front and cooled off on a very hot day. I fell in love with the car and the rest is history. That dealership was very clean, all employees were very nice. Al offered coffe or water and even threw in a bonus. He has since followed up with me to see how I am enjoying my car. An all around excellent experience!
Over the phone, I talked to one manager who quoted some great prices some new Mazda 6's they have on their lot. Two days later, I show up and the person... I spoke to on the phone is not there and the person available does not know of any Mazda 6's on the lot with that great price (he said they must have sold all of them), but he has a bunch of great other Mazda 6's that just happen to cost a lot more. Not surprisingly I took my business elsewhere. Sadly, I think this stupid nonsense must work on some people or else they wouldn't keep doing it.
Amy Langdon provided excellent service on all levels in my leasing a 2017 Mazds 6 . She was attentive to every detail; provided stellar service on all... levels in a personalized manner; and I leased a great vehicle. Amy is well versed in all details and has outstanding people skills. I had gone in to get information for re-leasing in the future, and I re-leased because of the great service and deal for a great car. I have leased with Southern States two times and have received excellent service both times. In addition, I have received excellent service in the Service Department. The Service Manager has consistently provided excellent service and is very considerate and makes sure that all my needs are met in every way every time I take my car in for service. Furthermore, Alex, the General Manager and Chris in Finance made my experience a great one, and I am very appreciative. I would highly recommend Southern States Mazda to others, since I have had and have great service and consideration consistently. Again, Amy's skills, ability to communicate; and her knowledge base make her a great asset to the company.
We purchased a new CX-5 in September of this year. When taking delivery, I found 3 large dents along with scratches on the roof, I didn't understand how... the dealer missed this much damage during the detailing but they did. My wife was planning to leave on a trip the next day, and since another identical model was not available, and upon their promise to fix the car when she returned to town, we took the car. This was our first mistake. Actually our first mistake was coming to Southern States originally, but you get my point. After returning to Raleigh, we took the car to the dealer, with a promise of getting the car back in 2-3 days later. This was the next mistake, believing that we would have our car back in 2-3 days, our car was there for 2 full weeks before getting it back. When I went to pick it up, I found additional damage to a door that was not there when we dropped off the car, along with a run in the paint in an area that was just repaired. Again we had to leave the car, with a promise from the new service manager that he would personally check the repairs before we got it back. I do need to point out that before I left the car the second time, the service manager and I went over the care from end to end, to find any flaws that were missed before, so we could have the car fixed once and for all. After the dealer keeping the car for another week, I got a phone call on Friday afternoon telling me that I could get the car on Saturday morning, with a promise form the service manager that he would personally check over the car before I got there, to be sure that the repairs were truly completed. After getting to the dealership the next day, when I went to look at the car, I should say that I was surprised to find another flaw in the area that was just repainted, but it honestly didn't surprise me. And to add insult to injury, there were new scratches around the front door handle, not to mention scuffs on the inside door panels. And as you know, part of a new car excitement is the new car smell, but after 3 weeks in a body shop, and still not repaired correctly, the car reeks of paint. As you are probably wondering, why I haven't contacted Mazda about this issue.? Well I have, numerous times, and their response is the issue is between me and the dealer. So much for Mazda stepping up. During all of this time, I have only heard form the General Manager of the dealership once, and that was after I called him, never from the sales manager or the salesman. The service manager has contacted me, telling me to bring the car back, so they can try once again, but I have absolutely no faith in their ability to make this car right. My plan now to to trade this car in, and certainly not on another Mazda, take my loss and learn my lesson to never so to this dealer again or buy another Mazda. It's really a shame because the CX5 is a nice car, but because of our experience with this dealer, we both hate this car. If I could have could given zero stars, I would have. Save yourself the headache and deal with a reputable dealership and car manufacturer., you won't find either at this dealership or with Mazda.
Never go to this person(Mike Ramaglia) if you visit this place. Bought a car and see a major scratch and asked complimentary, he was so rude.
I'm a former owner of a mazda 3 unfortunately because one of your dealerships in Raliegh North Carolina was handling an engine swap for me. They took a... month to complete which they told me the job would take 10 days max. After completing the engine swap after a month .they managed to totally set my car on fire.its totalled. My car was damaged to the point it's unrecognizable. I bought my mazda brand new from the dealership in 2011....now the dealership isn't wanting to give me a fair amount for compensation. This is what I got for my birthday this year my car totaled by a supposed reputable dealership. I'm 32 father of a 6 year old girl.now unemployed and can't travel for work.This dealership has ruined my life.
I just bought a 2012 Mazda6 from an individual who had only 1 key. Concerned about accidentally locking myself out with the key in the car, I went to... Southern States Mazda in Raleigh, NC to get a key with which I could open the door. I told the person on duty that I wanted an access only key to get into the car. He told me that I needed to get a programmed key which costs about $250 (ridiculous) to not set off the auto theft alarm. After explaining to him that I did not have the alarm feature set on the key and that I just wanted a "dummy" key to get inside, he sent me back to a secondary service desk. The girl there went through the same procedure and I had to explain to her again that I wanted a basic access only key. She called another rep to the desk and explained my need to him. He seemed to understand my need and returned to tell me that they did not have the basic blank in stock but had a key for about $175 which could be programmed later for about another $75. Thankfully in the meantime, a man who worked in the shop came up and asked me what I needed. After explaining my need to this gentleman, he told be that he did have a non-programmable blank. The rep then told me that this key would be $75 and I responded "ridiculous" and then he punched in a few keys on the computer and told me "I can give you a break and let you have it for about $48". I told him it was a ridiculous price for a "dumb" key, however, I bought it anyway because I was afraid of getting locked out of my car with the key inside. After getting the key in a few minutes, I left there feeling that the people were trying to scam me or take advantage of my situation! I have some more work that I would like to get done; however, I will be damned if I go back to Southern States in Raleigh. Instead, I will drive a few more miles to Medlin Mazda in Wilson, NC and give them a try!