Extremely bad, unprofessional and awful service. I left my car to get driver airbag replaced for a recall and they say it was going to be 2 days, however it has been 5 days and they still have done nothing and no one has even call me to let me know what's going on so I decided to call and they said that they still waiting for the part... So If I don't call they still keep doing nothing. They should give me a call on the 2nd day to let me know the issue son I be advised, besides I have already take my car to them to have the passenger airbag changed due to a recall also before so why they didn't changed the driver side on that time. This is totally unacceptable specially if is something that is your fault. Please you need to be more serious and take care of the people who trust in your car brand.
Paul, We are so sorry that you had a negative experience. Please feel free to contact our Service Department Manager, Mike Pendleton, at 310-706-6104, so we can gain more insight on your visit. We look forward to speaking with you and working towards a resolution. Thank you kindly, Lori
Just got my first ever car trough the South Bay Ford sales and just wanna say huge thanks to their company and especially to the guys who was very loyal, patient, kind, definitely professional people who knows what they doing! Highly recommend Neil Schott, Oscar and their sales manager Manoosh who did all work with ma banking very patiently! Thank you guys for your excellent and such a professional work you done with providing me service and I finally got my dream car! Definitely 10/10 survey!
The experience was surprising from beginning to end! I was never pressured to purchase and the buying process was painless as well. They even offered sandwiches! Great experience overall!
Great Customer Service
Great and quick customer service , friendly responses and they didnthassle me repeatedly on the phone which was very nice. I would reccomend again for sure.
Came in looking to exchange my car for a small suv. And as soon as I walked in there were people there ready to work for you. I had great opportunity to get Andy Eskbatani as a sales representative. He really and I mean really went out of his way to satisfy me. He went through a lot, he really earned his money with. I WOULD recommend anybody to come southbay Ford in Hawthorne to purchase a vehicle if you looking for a good dealer. Thanks again Andy!
Alan, Thank you for sharing your buying experience you had with Andy, I will be sure to pass it along to him. We appreciate your business and review. Sincerely, Lori
Outstanding Customer Service!!!!!
I just purchased a 2018 Lincoln MKX and the sales associate Roberto Zepeda known as “El Muñeco” was absolutely very professional and adviced me very well in helping me select the right vehicle that met all my personal and business needs. I highly recommended Roberto also Mark Jaime at the financial department both of them made this experience very pleasant and thanks to them my purchase went smoothly ��
Thank you for the review Adriana! Hope you are enjoying your MKX
The dealer never responded to my inquiry
After having contacted SB Ford regarding a used vehicle, I never received a call or contact. Perhaps I just got lost in the shuffle? I don't know.
JC, Sorry you never received a call. If you are still in the market please reach out to Manoosh, our Internet Director, and he can assist you. 310-706-6000. Sincerely, Lori
We had been researching on line and found the car we were looking for at this dealer. I contacted them online. From there, working with them in person as well as online was easy! They were very helpful and always offered direct answers. Freddy was my salesman and is still helping out on a couple of follow up questions I have had. THANK YOU to the Team!
Carl, Thank you for the great review regarding your experience with Freddy. Congratulations on your purchase. Sincerely, Lori
South Bay Ford, Hawthorne, CA
My husband and I bought a 2018 Lincoln MKX yesterday. We have purchased several cars over the years, but we have never been treated with such genuine respect. Our Sales Consultant, Victor Cedillo, was amazing. After showing us the model we were interested in, we sat at a table and he brought us water. My husband is in a walker, and Victor, at all times, was concerned about his comfort. He reviewed the car for us and answered all questions. We were there during lunch, so he gave us script so we could have lunch while waiting for the finance department to prepare paperwork. After the paperwork was complete, Victor helped us clean out our old car. An amazing man. By the time we left, we had a new, trusted friend. We had never considered buying a Lincoln, but stopped by to take a look. With the help of Victor, we have a perfect car to fit our needs. Thank you, Victor!
Virginia, Congratulations on your new Lincoln and thank you for such a great detailed review. Glad Victor took real good care of you and your husband. I'll be sure to pass along your kind words to Victor and the Management team. We are not only here to help you with your purchase, but also with any questions you may have going forward. Thank you for choosing South Bay Ford! Sincerely, Lori
Fifth time is a charm.
Sales staff is amazing. My family has bought cars from this dealer in the past and always had a good experience. They are a large dealer with a small dealer feel. Very welcoming did not feel a push to sell me on things I did not want. Will be back when its time for our next great Ford of Lincoln.