South Bay Ford Lincoln

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3.3
(119 reviews)
Visit South Bay Ford Lincoln
Sales hours: 9:00am to 7:00pm
Service hours: 7:00am to 6:00pm
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Service Sales
Monday 7:00am–6:00pm 9:00am–7:00pm
Tuesday 7:00am–6:00pm 9:00am–7:00pm
Wednesday 7:00am–6:00pm 9:00am–7:00pm
Thursday 7:00am–6:00pm 9:00am–7:00pm
Friday 7:00am–6:00pm 9:00am–7:00pm
Saturday 6:30am–5:00pm 9:00am–7:00pm
Sunday Closed 10:00am–7:00pm
New (888) 231-7341 (888) 231-7341
Used (888) 487-2602 (888) 487-2602
Service (866) 861-1732 (866) 861-1732

Inventory

See all 222 vehicles from this dealership.

Special offers

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About our dealership

This seller has been on Cars.com since February 2003.
South Bay Ford Lincoln has been serving the South Bay community for over 25 years. We are a family owned and operated dealership with 14 Presidents Awards for Sales and Service from Ford Motor Company. We sell New Ford and Lincoln vehicles as well as Pre-owned vehicles of all makes and models.

We are guided by our operating principles of family teamwork respect and integrity. Our goal at South Bay Ford Lincoln is to provide exceptional customer service one customer at a time and to create lifelong relationships with our team members guests and the community.
Come in and see the newest technolgy Ford and Lincoln vehicles have to offer at South Bay Ford Lincoln!

Service center

Phone number (866) 861-1732

Service hours

Monday
7:00am–6:00pm
Tuesday
7:00am–6:00pm
Wednesday
7:00am–6:00pm
Thursday
7:00am–6:00pm
Friday
7:00am–6:00pm
Saturday
6:30am–5:00pm
Sunday
Closed

Reviews

3.3
(119 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews.

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1.0

MISSING TOW TEUCK DOLLIES AFTER REPAIR

POOR SERVICE DEPARTMENT STARTING WITH CHUCK WHO HELPED ME ON SEP 6 2022 MY TOW TRUCK TRANNY WENT BAD AT 36K TOLD HIM I WAS GOING TO MEXICO HE SAID FINE JUST SEND SOMEONE WITH ID TO PICK UP TRUCK WHEN READY WELL HE NEVER CALLED UNTIL I GOT BACK I HAD TO CALL HIM HIS EXCUSE WAS TRUCK WAS OUT OF GAS IF I APPROVE $20 WORTH OF GAS SAID YES AND STILL LIKE THAT NEVER REPORT TO ME I HAD TO CALL HIM ALL THE TIME FINALLY GOT TRUCK IN ALMOST 2 MONTHS MY DOLLIES TIRES WERE MISSING CHUCK AND MANAGER DWYANE JUST GAVE ME THE RUN AROUND PLUS ALL GENERAL MANAGERS NEVER AGAIN SOUTH BAY FORD SUCKS

5.0

I bought out my Lincoln lease yesterday and Kristopher

I bought out my Lincoln lease yesterday and Kristopher Jensen the finance manager helped me - I planned on refinancing with my credit union - the next day when my credit union requested specific details on the paperwork that I needed to change because of their policy I called Kristopher and he responded right away, re-did the paperwork the way the credit union wanted them, and he went above and beyond to help me. He was kind, explained everything in my language so I could understand it all and did it all in record time. I love my Lincoln when I leased it so I am buying it (Lincoln MKC)and he made this process so easy even when my credit union was difficult - he was happy to help, not just looking at me for a sale - That was so new to me - Thanks Kristopher Jensen!

1.0

Avoid it! Go to Caruso or somewhere else!

Well our experience started out good. Walked around looked at some cars. Didn’t see what we want but then the sales men said he had something that was a lease return that hasn’t been checked in yet and shows it to us. We looked it up on the dealer website too see it’s photos it was listed at 32k. I asked if it was going to be certified used with 7yr/100k mike warranty and he stated yes since it’s 2018 and only has 21k miles. We end up having our baby the next day so we asked to hold it so we could purchase it. We did a credit application thinking we where getting the warranty and 32k price. Well dealership bait and switched us and wanted to charged 35k for the car and offered no warranty but wanted to charge me 4k for it. I ended having to make some calls to my ford board chairmen to get anywhere as we where just baited and switched by the shed car manager. Unfortunately dealer owner was on vacation so getting and form of help was out of question. Fast forward we now have had our credit pulled 13 times and the get the price to 32k. We then are forced to buy it as we don’t want anymore pulls on our credit. We get the car have It one night and it won’t start. Batteries exploded and corroded and after doing more look through there’s foreign objects inside my engine from the mechanic and nature. So it’s obvious no inspection was completed. After buying a new battery I text salesmen explaining situation and get nothing but rude response saying it’s my fault. I then call joe one of the managers and he states to bring it in for a new inspection. On my way I notice the SUV is wobbling all over the road. I bring it up and it turns out the new tires they put on it where not balanced. Not only did they give me a unsafe car for my new born child to get hurt in but they didn’t have any remorse. Now I’m hesitant to keep this car as I don’t trust it since obviously dealership doesn’t trust it and won’t warranty it. If your looking for a safe dealership go somewhere else. I can’t Believe dealership owner will operate a business this way or let his people bait and switch. I am giving the dealer owner a few days to reach out as my contact for the board said he would and if I don’t hear I’ll submit a complaint with the government for the bait and switch.

5.0

Final Update!

Final Update! Dealership has made our deal right. Repaired all issues and gave a loaner that was better then the car we purchased. Has been active and responsive to issues and concerns. Adolfo made everything right and made us a bit more comfortable with our purchase and our family has finally begun to enjoy and love the explorer. I will recommend this dealership and give them a second chance just from the levels of concern and active responses and care they shown to ensure we where happy. ---------------------------------------------- Update: dealership has reached out and is attempting to make things right. Adolfo has helped get the explorer repaired. They have had it for about two weeks now replaced two axels and 2 wheels but it still shakes so it will be going back on Tuesday. They did give me a warranty but not the full term that was originally promised but take what you can get. Had to ask to get copy's of our purchase but got them when we came back to sign for the 4 year 52k mile warranty. ---------------------------------------------- Well our experience started out good. Walked around looked at some cars. Didn’t see what we want but then the sales men said he had something that was a lease return that hasn’t been checked in yet and shows it to us. We looked it up on the dealer website too see it’s photos it was listed at 32k. I asked if it was going to be certified used with 7yr/100k mike warranty and he stated yes since it’s 2018 and only has 21k miles. We end up having our baby the next day so we asked to hold it so we could purchase it. We did a credit application thinking we where getting the warranty and 32k price. Well dealership bait and switched us and wanted to charged 35k for the car and offered no warranty but wanted to charge me 4k for it. I ended having to make some calls to my ford board chairmen to get anywhere as we where just baited and switched by the shed car manager. Unfortunately dealer owner was on vacation so getting and form of help was out of question. Fast forward we now have had our credit pulled 13 times and the get the price to 32k. We then are forced to buy it as we don’t want anymore pulls on our credit. We get the car have It one night and it won’t start. Batteries exploded and corroded and after doing more look through there’s foreign objects inside my engine from the mechanic and nature. So it’s obvious no inspection was completed. After buying a new battery I text salesmen explaining situation and get nothing but rude response saying it’s my fault. I then call joe one of the managers and he states to bring it in for a new inspection. On my way I notice the SUV is wobbling all over the road. I bring it up and it turns out the new tires they put on it where not balanced. Not only did they give me a unsafe car for my new born child to get hurt in but they didn’t have any remorse. Now I’m hesitant to keep this car as I don’t trust it since obviously dealership doesn’t trust it and won’t warranty it. If your looking for a safe dealership go somewhere else. I can’t Believe dealership owner will operate a business this way or let his people bait and switch. I am giving the dealer owner a few days to reach out as my contact for the board said he would and if I don’t hear I’ll submit a complaint with the government for the bait and switch.

1.0

Found vehicle on CarGurus and I was dealing on lowering

Found vehicle on CarGurus and I was dealing on lowering the high price and I made several requests for a fair price to finalize the purchase. But the best they would reduce was $500 stating the don’t normally reduce the price but did it for a favor to me. Then I find their same vehicle listed on their carsforsale page with the original price crossed out and a $3000 reduced price being listed! So I asked the salesman 2 days later if they had recently lowered the price and he said “he just checked and and the price is the same” and he was still trying to get me to pay the extra $3000!!! Very unhappy with entire interaction!

5.0

Saturday I got a brand new 2022 Hybrid Escape and I think

Saturday I got a brand new 2022 Hybrid Escape and I think this dealership deserve more the 5 starts. I had an amazing purchase experience with Christopher Quinn ( The seller gentleman ) who is extremely knowledgeable and amazing person. So far this is the only place that they are not charging the extra 7k for the shortage of cars during this season. My car is amazing and I'm extremely happy with the service. Moreover, The financing for the vehicle was also a great experience. Overall, I recommend This FORD dealer for new a new purchase . In addition to buying the car, we got a lunch treat as they have small restaurant in the premises. It was just an amazing experience ! I'm very thankful to the whole staff at this FORD Dealer.

1.0

They will trick you. Please be careful

We purchased the insurance and pay more for some services. We are NOT supposed to pay changing oil and they started charging us. We told them but they said it doesn't include. We got confused but ended up paying. After 4years, we went to changing oil as always and they said we have one more free oil change. xxx. we are trying to contact to head office or sue them about this. Also we ask how much to fix some specific parts and they charged us $150 for just checking. This place is something.. We are gonna make a change with this xxxxxxxx place sometime near future.

1.0

They showed me poor customer service. The service...

They showed me poor customer service. The service department was overpriced. They give a coupon for a cafe that does not cover items that say they are covered by the coupon.

1.0

Avoid this dealer, they lie to make the sale and then go...

Avoid this dealer, they lie to make the sale and then go radio silent. On August 15, I made a deal with one of their salesman over the phone to purchase a 2018 Ford expedition platinum, for nearly $75k. The salesman assured me it had gone through a multi point inspection and was in perfect condition. He then delivered it to my home in Ventura county. We drove it (warm, he drove it up), it drove fine and we finished the deal. The next day, we started it cold in the driveway and it made a loud grinding/rattling noise. I called the salesman and he simply said “bring it in and we can take a look.” I told him we are a four hour round trip from the store and he said take it to a local ford store. The noise continued for a few days and we tried making an appointment with our local dealer but it took a week to get in at Simi Valley ford, and then the truck sat. A week later, they called and said the cam phasers are bad in the engine, they need to be replaced, they don’t have the parts and it will need to sit until they arrive. Simi Ford’s service advisor said this does happen on some eco boost models, is a known issue on there engines, and has likely been failing for quite some time. This is UNACCEPTABLE. Selling a top of the line vehicle for $75k represented as perfect with known engine damage is wrong. South Bay Ford’s salesman was either dishonest about the inspection, dishonest about the condition, or both. The noise is very loud. There is no way their people didn’t hear it on startup. I have since tried contacting them over the phone and email to rectify this situation. Zero response from the owner, president and sales manager. They literally ripped me off, sold me a damaged vehicle and now won’t even return my calls or emails. This is criminal behavior. It’s fraud, and I’ll be reporting them to the state.

5.0

Thank you Bill Knapp, for making our sales experience a...

Thank you Bill Knapp, for making our sales experience a great one, walked in for 1 vehicle and walked out with 2 new Ford's due to your great product knowledge and detailed experience. Alex B

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