Reviews
I have worked with Antonio and it was great experience
I have worked with Antonio and it was great experience and I recommend Capitol Expressway Mercedes Dealership to everyone they are really helpful and nice.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi Atifa, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!
Needed a physical credit card to approve a loaner
Needed a physical credit card to approve a loaner vehicle. Wouldn't take Apple or Google Pay. This was despite providing license and insurance info. Original estimate was for 2 days, turned into a week. Service rep was not working the Sat I was picking up, so no ride could be arranged to the dealership. Overall, was far from a hassle free experience.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 3.0
- Does not recommend this dealer
- Came in for service or repair
Hello, thank you for taking the time to leave us feedback. We would like the opportunity to find out how we can better assist you in the future. If you are willing, please contact us (408) 214-3009.
I have always encountered issues with the servicing.
I have always encountered issues with the servicing. Even this time the car was not properly washed and the interior was not vacuumed and it was not the best experience when I picked up the car.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Came in for service or repair
Hello Pavneet, we regret your experience with us here, but are glad you brought this to our attention. Please contact us at (408) 214-3009 so we can work with you to make this right.
Kal and Quaisa did a fantastic job.
Kal and Quaisa did a fantastic job. No pressure, very factual, and friendly. They accomplished everything despite the CDK software outage !
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Hi, we are pleased to hear you had such a positive experience with us, Detlef! Don't hesitate to call us if you ever need anything. Be safe on the road!
Anthony is an awesome advisor.
Anthony is an awesome advisor. Knowledgeable, courteous and professional all the work was done well and on time.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, thank you for sharing your positive experience! If you ever need help, just give us a call. Happy motoring!
Jose and his team provide excellent customer service.
Jose and his team provide excellent customer service. Jose understand the issue and provide great advise
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi Sheikh, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you need more help, our team is available to talk -- safe travels!
David, the service car advisor what's excellent?
David, the service car advisor what's excellent? He was able to give me Advice on service that I Didn't know needed to be done.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be supportive during your experience here at Mercedes-Benz of San Jose. If you ever need help, just give us a call. Happy motoring!
The team at Mercedes Benz San Jose was amazing,
The team at Mercedes Benz San Jose was amazing, professional, accommodating, and costumer focused. The GM Mark, Tedi the Manager, Qais in Finance, and Stephanie and Audrey in Sales were all great and made certain the process was as smooth as possible. Thank you all for a great experience, I love my car!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We appreciate you taking the time to leave us a response! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!
Fast check-in, quality service and vehicle returned on
Fast check-in, quality service and vehicle returned on time as promised. Great service advisor - Bill Beller!
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hello, we're happy you found our staff to be so supportive during your experience here at Mercedes-Benz of San Jose. If you ever need help, just give us a call. Happy motoring!
Lyndon Devera had been very helpful and patient in
Lyndon Devera had been very helpful and patient in helping me solve my issues with my car. He also kept me informed of progress and helped me take care of insurance issues.
- Customer service —
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Hi, thanks for highlighting some of our staff who helped make this such a great experience! Please let us know if there is anything else we can do for you; we are more than happy to help! Have a great day!