Land Rover Bedford

DO NOT SERVICE your vehicle at this location. Water pump replacement resulted in cracked radiator turned into blown head gaskets 3 days after picking up my 2016, LR4. After service of cracked radiator was performed, had to sign a Disclaimer to fix the damage to my car. After signing disclaimer under deress, head gaskets blew while installing new radiator. I purchased my 2016, LR4 in August of 2020, with 52,000miles I have been taking my LR4 to this Bedford, NH location since my first oil change and never had to sign "older vehicle disclaimer" The level of customer service Ai received with this visit is awful, it was excuse after excuse and never an apology, always Unfortunately!!! I have to say, they do not stand by 100% customer satisfaction. They refunded me my $2500 and sent me on my way as I towed my LR4 off the lot. DO NOT SERVICE YOUR Vehicle at this location. I never had any issues w my car, my coolant light came on, I brought it in for service, replaced water pump. 3 days later, my LR4 over heated on the highway, towed my car back to the dealership, told my radiator cracked, after replacing cracked radiator, they blew my head gaskets. Only to find this happened when I called about he loaner pick up the next day. I was told oh we were able to receive a radiator on Friday and on Monday your engine failed, you need a new engine. Really!!! Why was I not notified on Monday Unfortunately, you need a new engine is what I was told. This dealership is a joke!!! This is the short version, I have 26 emails to confirm the severity of this issue. I have towed my LR 4 5 times in the past month and have recently had a Digital Vehicle Inspection on my LR4 to diagnose the severity of my engine damage. I've towed my car to 3 different Land Rover Certified Dealerships to get the same end result in what caused my car to overheat. " failure to pressurize the coolant system properly, which could cause the engine to overheat". yes, this situation happened, with the sequence of events to lead to where I am, its the principle. They just don't care!! As a small female business owner myself, I would NEVER treat my customers in this manner nor another human this poorly. customer LOYALTY obviously is not important here. Just another number. NEXT!

If you want to pay top dollar (they were charging a $20,000 surcharge during Covid) and get the least possible for your trade, this is the place for you.

Excellent service and Travis is just an amazing, classy, one of a kind individual. Seek him out for your car buying needs!

Horrible experience, last time I purchase a car from here. Don't fill out the survey right away, they covered up the smoke smell in my car and now I have a car that I can't get the smoke/weed smell out. Will not do anything. I could go on and on with all the issues. *update.. I have reached out to the sales manager and the offer was I could trade it in for a different vehicle but I would get 5k less then what I paid for it 2 months prior (I am trading in because of the issues with the car not for choice)... I would have to eat the negative equity for a car that was not up to standard. No way I am spending more here. So guess I will work on getting all the issues fixed, love the great smell of smoke, seal bowing up, busted speaker, cracked windshield, wireless charger not working, and more... there is also something off with the breaks and the engine start/stop is so rough defiantly needs a major tune up. This vehicle was a certified preowned with low miles...

They judged us from the minute we walked in. We weren’t looking at a Land Rover or a jaguar so it was almost as if they didn’t think we should be there. Also for a dealership that says they don’t negotiate on pricing, they certainly have high fees that get tacked on- why not just include that at the start? Otherwise we got a really nice truck from a salesman who knows nothing about trucks. Good thing we knew what we were looking for.

They treat you well until you pay, then they ignore you forever. The service department never returns calls. I have been trying for two months to get a service appointment for a leaking windshield. The problem is getting worse and the warranty is ticking down and they never return phone calls.

Buying a car is fine, getting service is a impossible. They never answer then phone and never return calls. I have been trying to get a leaking windshield repaired for two months. The windshield still leaks and the won't return calls to schedule warranty service. The water damage to the care continues. They don't care about you once they cash the check.

I recently purchased my second Range Rover from Nic Blaney at Land Rover in Bedford, NH! He has always provided me with exceptional service and has helped me buy my dream car! Nic is honest, dedicated, and goes above and beyond selling me the car and helping me feel comfortable before I leave the dealership! Most importantly, I can always count on him for help, and he is always responsive! LA

Jaguar Land Rover, Bedford is a dealership that treats you like a valued customer. You will not find a better place to buy a vehicle. No high pressure sales. Good selection of new and used vehicles. Everyone at the dealership treated us great. Special shout out to Nic, James and May.

Simple, straightforward no hassle negotiation to purchase my Range Rover Sport. All accomplished and drove out the same afternoon! Tony was a pleasure to deal with & no bs