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Easterns Automotive Group of Baltimore

(6,024 reviews)
Visit Easterns Automotive Group of Baltimore
Sales hours: 10:00am to 8:00pm
View all hours
Sales
Monday 10:00am–8:00pm
Tuesday 10:00am–8:00pm
Wednesday 10:00am–8:00pm
Thursday 10:00am–8:00pm
Friday 10:00am–8:00pm
Saturday 9:00am–8:00pm
Sunday 11:00am–5:00pm
2021 state dealer award
View 11 awards
2021 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award
(866) 852-6047 (866) 852-6047

Reviews

(6,024 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Easterns Automotive Group of Baltimore from DealerRater.

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Mercedes-Benz

Jay makes sure that her customers get what they're looking for. She's definitely the one you want to check out when you come to Eastern Motors..... She's the best!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Thank you so much for sharing your experience and for giving us 5 stars!

Super Sweet

Jay was so sweet. She took her time to ensure I knew all that she was doing and explained it all to me in depth. Very thorough that young lady. Any questions I had, she made sure it was clear before moving on. The whole process wasn't bad either. Jay ran through her paperwork quickly. The only thing that took long was the finance part. It was LONG but even then, Jay kept checking on me to make sure I was okay. That was good. Miss Jay is great and everyone should go see her!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.
Dealer response

Well said! Thank you for letting us know that Jay provided you with excellent customer service. The needs of our customers will always be our number one priority!

Top of your game

Jay was so nice and she helps us out so much to find a car that we wanted and always kept a smile on her face.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

Thank you so much, Jamal! We cannot express just how much your kind words are appreciated.

Very nice and very attentive to my needs !

Jay was very helpful and patient. She made sure she did her best with finding the right car. I would recommend this dealership. Best experience

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

Thanks for sharing your wonderful review!

GABE DIAZ

Gabe Diaz was extremely helpful during my time there. At the moment, I just wanted to get an idea of the type of car I wanted and what would be most comfortable for my daughter and I. He really took the time to go through EVERYTHING for me and he was so patient with me and my millions of questions lol He's really terrific and really knows his stuff, once I am able to purchase a new car, I know EXACTLY where and who I am going to see. Thanks, Gabe. YOU'RE THE MAN.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Kudos to Gabe for providing you with the wonderful customer service that you deserve! You rock, Becca!!!

eastern automotive group baltimore

La'Ron is great sale consultant. Be was very helpful and I just happy that I was able to come here and get a vehicle

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
1 person out of 1 found this review helpful.
Dealer response

We're glad that you came here also! Your business is greatly appreciated!

Awesome attentive honest

I had a wonderful experience buying a car with this young lady, she was very honest an took her time to explain facts about the car I would definitely recommend her.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
1 person out of 1 found this review helpful.
Dealer response

Nice review! Please do spread the word about Easterns. We love expanding the Easterns family!

easterns is the best

I really thought I wasn’t getting a car but Thanks to the guys at Easternsmotors I’m riding in car today thanks Justin Wells

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did not make a purchase
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Dealer response

Congrats on your car purchase! Glad to know that Justin assisted you. Welcome to the Easterns family!

great work

Justin Wells worked hard and has great service thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does not recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

No problem, Roger! Thank you for being a great customer and making our job easy.

Truck

Gabe was very thorough in the transaction details. As well as persistent in following the process from beginning to end. Never at any point was the process rushed.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.
Dealer response

Great news! We'll be glad to share your wonderful review directly with Gabe.