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Easterns Automotive Group of Baltimore

(6,033 reviews)
Visit Easterns Automotive Group of Baltimore
Sales hours: 9:00am to 8:00pm
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Sales
Monday 10:00am–8:00pm
Tuesday 10:00am–8:00pm
Wednesday 10:00am–8:00pm
Thursday 10:00am–8:00pm
Friday 10:00am–8:00pm
Saturday 9:00am–8:00pm
Sunday 11:00am–5:00pm
2021 state dealer award
View 11 awards
2021 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2020 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award 2017 consumer dealer award 2015 consumer dealer award
(866) 852-6047 (866) 852-6047

Reviews

(6,033 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Easterns Automotive Group of Baltimore from DealerRater.

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sean brockington

Sean, he was very helpful and he helped us drive away in a good quality car

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Kareem, We appreciate you taking time to leave us a great review! We are pleased to hear Sean did a great job in helping you in your purchase. We hope you are enjoying your vehicle. If there is anything else that we can do for you, please feel free to contact us or stop in any time. We hope to see you again soon!

GEOFF!!!

HAD FUN TODAY WITH MY NEW FRIEND. HE DID SO MUCH TO MAKE THIS WORK. I HAD CREDIT ISSUES. HE SHOWED ME HOW TO FIX MY CREDIT, SIGNED ME UP FOR A CREDIT UNION AND GOT ME MY INSURANCE. GEOFFS THE BESTEST EVER!!!!!!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Carrie, Thank you for reviewing your time spent at Easterns Automotive Rosedale. It is important for us to learn from and grow with our guests and we are proud to hear that your time spent with Geoff was enjoyable! If you ever need anything in the future, please don't hesitate to let us know. Take care!

geoffrey

i had a good time with my salesman. we laughed a lot and everything turned out just the way he said it would. thanks geoff

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Thank you so much for your review, Kamar! Geoffrey is a great addition to our sales team and we are glad you had the opportunity to work with him. His ability to connect with customers and friendly personality make him an irreplaceable member of our staff. We will be sure to pass along this great feedback. Until we have the opportunity to work with you again, be sure to check out our Facebook and Twitter pages!

sean employee

Sean had very good customer service and he was very helpful and I will recommend him to my family and friends

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Orene, We are truly grateful for this nice review! Sean is a great asset to our team and we appreciate him providing you with the service that you deserve. Thank you again and we look forward to working with your family, and your friends in the future.

REVIEW FOR DARRYL MAYZCK

It has been a pleasure to purchase our new Jaguar with Darryl Mayck; he represents all that your company and every company should stand for. Anytime a vehicle is purchase there is a lot of anxiety surrounding cost and the buying process, but Mr. Mayck was extremely knowledgeable and accommodating to make sure our every need was met. We are a married couple with over thirty years in law enforcement and often see a declination in interpersonal skills, but Mr. Mayck was approachable and work hard to problem solve during our experience. Customer services seems to be a lost art, we feel that his talents are not being fully utilized, as he should be training other staff members about prioritizing customers and pushing your company's reputation before any personal needs. We were so impressed with his skills, we already told our friends and family that they must see him before purchasing a new vehicle. If we had to describe him in three words, they would patient, exemplary and excellent. We are extremely please with him. Thank you

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Antoine, Thanks so much for taking the time to write this review! Darryl is a great addition to our sales team and we are glad you had the opportunity to work with him. His ability to connect with customers, product knowledge, low-pressure sales techniques and friendly personality make him an irreplaceable member of our staff. We will be sure to pass along this great feedback. Until we have the opportunity to work with you again, be sure to check out our Facebook and Twitter pages!

This is for Darrell Hopkins!!!!

Darrell did an excellent job with taken his time and explaining each step of the process of trading in a car to buying a car. he did his very best with helping us find a car within our budget.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for taking the time to write about your experience with us. At Easterns Automotive group of Rosedale, we are determined to deliver detail-oriented, honest, and personalized customer service. Your glowing review is a reflection of our intense dedication to going the extra mile to please our guests. I?m so happy to hear that Darrel was able to help find the perfect vehicle for you. We would love to work with you again. Find us on Facebook and Twitter; we offer exclusive specials for our likers and followers.

review on Adrian at Easterns

I came in today in desperate need of a vehicle and Adrian was so honest and helpful and now I get to leave the lot with my new Impala!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you so much for the wonderful review of your experience at Easterns Automotive Group of Rosedale. Adrian is one of the best at his career and your review is spot on. We feel so grateful that you chose to come to our dealership. If there is anything else that we can do to help you with regard to your vehicle, please feel free to let us know.

sean brockington

The service rep Sean was friendly, eager and helpful, he contacted us daily and kept us informed. He had good customer service etiquette , Polite people person. This was a good position for him to be in. He should be top salesman of the month.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 3.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thank you for this great review! Sean is truly an exceptional salesman and we appreciate him for giving you a great experience! Thank you again and be sure to like us on Facebook and follow us on Twitter to get all the good deals!

REVIEW FOR DARRYL MAYZCK!!!

DARRYL IS THE EPITOME OF PROFESSIONALISM, CUSTOMER SERVICE AND KNOWLEDGE OF THE AUTO BUSINESS. HE WAS FRIENDLY AND WAS ABLE TO ANSWER ALL QUESTIONS WHEN MY HUSBAND AND I INQUIRED ABOUT THE AUTOMOBLE WE PURCHASED. IF I AM EVER LOOKING TO BUY ANOTHER AUTOMOBILE, HE WOULD CERTAINLY BE THE SALESMAN I WOULD DESIRE. I THANK HIM SO MUCH FOR THIS EXPERIENCE. KUDOS.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Loran, Thanks so much for the great review! Darryl is a key component of our team here at Easterns Automotive Group of Rosedale and he will be very happy to hear about your experience. We set high expectations for ourselves and the fact that we exceeded yours can only mean that we are approaching that goal. Please come back to see us if you need anything at all.

This s for Darrell Hopkins!!!

Overall a very refreshing buying experience ! Darrell was very helpful and willing to do the WORK to get a sale !!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 4.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Joe, At Easterns Automotive Group of Rosedale, our number one goal is customer satisfaction. We train our staff to go the extra mile and give the customer a positive experience. We are very pleased you enjoyed your recent visit and we look forward to our continuing pleasant relationship. Thank you for your great review!