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Fields Volvo Cars of Northfield

(581 reviews)
Visit Fields Volvo Cars of Northfield
Sales hours: 9:00am to 8:00pm
Service hours: 7:30am to 6:00pm
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–7:00pm
Tuesday 9:00am–8:00pm 7:30am–7:00pm
Wednesday 9:00am–8:00pm 7:30am–7:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 8:00am–4:00pm
Sunday Closed Closed
2019 state dealer award
View 3 awards
2019 state dealer award
2020 consumer dealer award 2019 consumer dealer award
New (847) 282-4257 (847) 282-4257
Used (847) 282-4648 (847) 282-4648
Service (847) 603-7345 (847) 603-7345

Reviews

(581 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Fields Volvo Cars of Northfield from DealerRater.

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Dave provided great communication thru the whole process.

Dave provided great communication thru the whole process. This was an Amawesome 1st maintenence appointment.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Michelle, we're delighted to hear that Dave ensured your first maintenance appointment was a success at Fields Volvo Cars Northfield. Thanks for sharing your experience with us!

Always good experience with the Volvo Northfield

Always good experience with the Volvo Northfield Maintenance Dept. especially with the help of Steven.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for sharing your positive experience with the Fields Volvo Cars Northfield Maintenance Department! We're glad Steven was able to assist and make your visit a great one. We look forward to serving you again in the future!

Crystal in the service department was extremely helpful,

Crystal in the service department was extremely helpful, informative and transparent. The service was fast and smooth.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Sam, we're delighted to hear that Crystal provided such helpful and transparent service at Fields Volvo Cars Northfield. Thank you for sharing your experience with us!

George was great to deal with.

George was great to deal with. He was low pressure, friendly, and straightforward. The initial paperwork was quietly taken care which I appreciated. I signed the final documents with the help of Arnie who was also low pressure and patient. Thanks!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
  • Did make a purchase
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Dealer response

Brett, we're delighted to hear that George and Arnie provided you with a smooth experience at Fields Volvo Cars Northfield. Thank you for sharing your positive feedback! Enjoy your new vehicle!

Steve was excellent!

Steve was excellent! He was very thorough and explained everything very well! Everything was completed in a timely fashion

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Dave, we're delighted to hear that Steve provided you with such a thorough and efficient experience at Fields Volvo Cars Northfield. Thanks for the positive feedback!

It’s very great, feel good no pressure, no game needed to

It’s very great, feel good no pressure, no game needed to play, honest, very good experience!

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
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Dealer response

Jack, thanks so much for the 5-star review of Fields Volvo Cars Northfield!

The entire staff and especially Denise provide

The entire staff and especially Denise provide outstanding customer service and are a pleasure to work with. I recommend them to all my friends

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
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Dealer response

Thank you for recommending Fields Volvo Cars Northfield! We're delighted to hear that Denise and the team provided outstanding service. We appreciate your support and look forward to serving you in the future!

The people U worked with were wonderful, knowledgeable,

The people U worked with were wonderful, knowledgeable, helpful, and patient. Gave me confidence in the product and confidence that if I needed anything they would be there for me. Thanks to George and Arnie

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
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Dealer response

Thank you for sharing your experience with us at Fields Volvo Cars Northfield! We're delighted to hear that George and Arnie provided knowledgeable and supportive service. If there's anything else we can do, just let us know!

pretty good service with video recording of the

pretty good service with video recording of the diagnosis, drop off and pickup were quick

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
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Dealer response

Thank you for sharing your support of Fields Volvo Cars Northfield!

I’m pleased with the results and service staff’s

I’m pleased with the results and service staff’s knowledge of the situation/issues.

Rating breakdown (out of 5):
  • Customer service
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
0 people out of 0 found this review helpful.
Dealer response

We couldn't ask for a better review of Fields Volvo Cars Northfield. Thanks so much!