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Pecheles Ford Toyota

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (269 reviews)

Reviews

Not rated Dealerships need five reviews in the past 24 months before we can display a rating. (269 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Pecheles Ford Toyota from DealerRater.

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Great Experience

My lease for my 2015 Corolla ended. After researching, I made the decision to get a new lease for a 2018 Corolla. I had been working with Donald Little and he was just great in meeting my needs. He made sure I got a new lease for a new 2018 with all my requirements.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process 4.0
  • Quality of repair 4.0
  • Overall facilities 4.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Frances, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

customer service

all customer service was satisfactory, and fast turn around

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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New vehicle first oil change

Readily given a service date and time that fit my schedule. Service was prompt and included a thorough report on the work done. Would like to have seen the cost of this initial free service on the report - to better appreciate the value of the benefit provided.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

We're pleased to hear everything was completed to your satisfaction! If there is anything additional we can assist you with, please let us know! Take care!

Window Shopping

I actually was on my way to a doctors appointment and I decided to ride through the parking lot to take another glance at this car I had test drove last year, I didn?t have any intentions of purchasing a car that day. I had already said to myself nobody better approach me I?m just driving through that?s it. Well until Mr Little approached me and I told him that I?m just driving through that now isn?t time I?m trying to get things straight on my end before I would be interested, but he assured me he could help me and I told him no he couldn?t. Well a few hours later I had my New 2018 Camry the color I wanted the things I liked on my car and even more. He was so professional and not overbearing as some dealers are he gave me time to think so therefore I?d recommend him to purchase your new Toyota.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Just taking a second look

I was amazed on how my salesman treated me he wasn?t pushy at all, he was very professional and I would recommend this young man

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process 5.0
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
  • Did make a purchase
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Dealer response

Thanks for your kind words and recommendation of our dealership! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

Service for 2012 Highlander

Work was performed in a very timely manner, without an appointment. Ben gave me good feedback on tire and brake pad condition and general overall condition of the car.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Truck service

Great customer service and maintenance in a timely manner. For pecheles is always service my vehicle and I would recommend them to anyone. With saying that I believe that cars.com sucks because I have to go through all this to write a review with all these requirements.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Kenny, we set high expectations for ourselves so it?s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!

private owner

very satisfactory, John Kelly was great to work with.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Dealer response

Your satisfaction means a lot to us, and we truly appreciate you choosing Pecheles Ford Toyota for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.

2015 Sienna repairs

Despite several trips (and "fixes") to get the problem with my 2015 Sienna repaired, the customer service reps continued to be involved in getting the problem rectified.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 4.0
  • Overall facilities 5.0
  • Overall experience 4.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did make a purchase
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Service: Oil change and checkup

Had an appointment. In on time and out in record time. I worked with Kevin Stallings and he was knowledgeable, professional, and efficient. The waiting area was clean and customer services oriented.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities 5.0
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
  • Did not make a purchase
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Dealer response

Barry, thank you for your wonderful response to the quality of service our Staff provides! We hope you continue to choose Pecheles Ford Toyota for all your vehicle needs! Take care!