Reviews
Four Cars and Counting
Since 2007 I've leased four Audis from Rusnak Westlake. For my most recent lease, I did a LOT of research, called and/or visited six difference SoCal dealers, and in the end I still went with Rusnak because no one else could do better in finding me the exact car I wanted (A5 Sportback with Black Optics Package) for a reasonable lease rate. For the past three cars, I've worked with Fay and she is spectacular. Trust me, no one will work harder for you.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
We're happy to hear you had such a positive experience with our team! We hope you have a great day! - Andrew Arizmendi, General Manager
Close to home, nice service
Thank you for making sure my car is safe and sound! Jessie and Carl made leaving my car easy. Thank you again for a great service experience.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Your satisfaction is important to us, so we want to sincerely thank you for choosing us. We do hope we can be of assistance in the future. Take care! - Andrew Arizmendi, General Manager
Great service experience
Always friendly, knowledgeable and prompt. They were able to get me in right away and communicated a proper timeline and vehicle was completed on time. I would highly recommend Carl and his service team to any Audi owners.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for the feedback. - Andrew Arizmendi, General Manager
Perfect execution!
This was on a Monday Morning and you could imagine the service writers were very busy. All went very well with no hiccups. They asked the correct questions and I was out of there in less time than I had figured on.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
I'm glad we were able to get your service done quickly! - Andrew Arizmendi, General Manager
recent service on RS7 and R8
jesse and carl are great to work with. they are excellent ambassadors for rusnak
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you! - Andrew Arizmendi, General Manager
Mrs Susan sheldon
Went in for service on a recall. Service rep took care of needed repairs.made sure Inreceived ride to and from dealer
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
I'm glad we were able to meet your needs. - Andrew Arizmendi, General Manager
Best car buying experience I've had
It was a great buying experience. Highly recommend to all.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
car serviced
very professional and attentive staff. the facility is clean and pleasant. easy access to service department. definitely recommend .
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you for the recommendation! - Andrew Arizmendi, General Manager
Service
Jesse Aguayo at Westlake Village Rusnak was great, he was proficient and my car service was handled smoothly. I would go back to this dealership even though its a long way to drive.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
I'm glad your service was handled smoothly! - Andrew Arizmendi, General Manager
10000 Check up
Audi made it easy- dropped of my car and got another . They called me when it was finished. I do wish they would not reset my settings
- Customer service 5.0
- Buying process —
- Quality of repair 4.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We want all our clients to have a comfortable and stress-free experience with us and your feedback helps us to achieve our goal. We are always more than happy to assist you if anything else comes up. Take care! - Andrew Arizmendi, General Manager