Reviews
Be careful when taking your vehicle in for service at
Be careful when taking your vehicle in for service at this dealership, they will create more problems and take no accountability. Forget asking why certain things were done to your vehicle, no one will be able to provide you with an answer because they simply just don't know. These people are so incompetent they install car parts that don't even belong to your vehicle. They have been a complete nightmare and their service manager Tawnee is completely useless.I expected someone in Tawnee's position to be more professional and caring since it is her job to do so. Just do yourself a favor and avoid this dealership at all cost.
Be careful when taking your vehicle in for service at
Be careful when taking your vehicle in for service at this dealership, they will create more problems and take no accountability. Forget asking why certain things were done to your vehicle, no one will be able to provide you with an answer because they simply just don't know. These people are so incompetent they install car parts that don't even belong to your vehicle. They have been a complete nightmare and their service manager Tawnee is completely useless.I expected someone in Tawnee's position to be more professional and caring since it is her job to do so. Just do yourself a favor and avoid this dealership at all cost.
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We take pride in providing quality service here and it's clear that is not what you've received. I'd like the opportunity to speak with you and learn more about everything that has transpired and the issues you have experienced, and see what we can do to help get this resolved. When you have a moment, please contact me. I look forward to hearing from you shortly. Regards, Kirk Irvine Fixed Operations Director Kirk@jcdofontario.com
There’s a reason this dealership only has 4.
There’s a reason this dealership only has 4.1 stars. Slimy salesman and slimy management. After an agreed upon price, they tried to force me to buy a $5,500 warranty. When I declined the warranty, they were no longer willing to sell me the car. Shady business practice, do not come here.
There’s a reason this dealership only has 4.
There’s a reason this dealership only has 4.1 stars. Slimy salesman and slimy management. After an agreed upon price, they tried to force me to buy a $5,500 warranty. When I declined the warranty, they were no longer willing to sell me the car. Shady business practice, do not come here.
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- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Made an appointment for a service engine light on.
Made an appointment for a service engine light on. Arrived at the appointed time and was advised that the appointment was to just drop the car off and it would be 4 to 5 days before they could get to the car. Why was I not told that to begin with? Also the service advisers seemed like he really didn't want to help me. Could have at least said sorry for the confusion. It's my sons car and he is looking to purchase a new SUV which will not be at this dealer. Also while waiting outside another customer was dropping off a Ram truck and was advised they would call him later that day to pick truck up. Why 4 to 5 business days for me?
Made an appointment for a service engine light on.
Made an appointment for a service engine light on. Arrived at the appointed time and was advised that the appointment was to just drop the car off and it would be 4 to 5 days before they could get to the car. Why was I not told that to begin with? Also the service advisers seemed like he really didn't want to help me. Could have at least said sorry for the confusion. It's my sons car and he is looking to purchase a new SUV which will not be at this dealer. Also while waiting outside another customer was dropping off a Ram truck and was advised they would call him later that day to pick truck up. Why 4 to 5 business days for me?
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- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We strive for clear communication and timely service, and it’s disappointing to know we missed the mark. Your feedback is invaluable, and we’ll use it to improve our processes. Please contact me at your earliest convenience as I would like to learn more about what transpired. Regards, Tawnee Colucci 909-843-6771 Service Manager
Absolutely unacceptable warranty service at Jeep,
Absolutely unacceptable warranty service at Jeep, Chrysler, Dodge, RAM, FIAT of Ontario for my brand-new RAM 3500 that’s only 4 months old with less than 1,000 miles on it. Avoid this place if you expect real service, real communication, or any level of competence. I emailed the assistant service manager, service manager, and director on April 16, 2025, regarding unresolved issues—and here we are nine days later, with no reply, no phone call, no accountability. I’ve repeatedly asked for information on the factory specs for the airlift suspension system, which currently causes the truck to sit unevenly from left to right in the rear by anywhere from a ¼ inch to as much as 1 inch—even on level ground with the bed empty. I’ve also received no answers regarding how much the rear suspension should drop when the bed lowering function is activated. I’ve read the owner’s manual, gone through RAM’s official tutorials, and searched all available documentation—none of these sources mention the specs I’m asking for. That’s why I brought these questions to the dealership—and I’m still getting nothing. In addition, this truck has already been in twice for a glitching rearview camera mirror. Both times, I was told a “system relearn” was performed, but the issue still persists—nothing is fixed. I picked the truck up on April 8, and as of April 25, I’ve heard nothing back despite multiple follow-ups. I called on April 11 and was told Brittney was waiting on the shop foreman. It’s now April 25 – still nothing. This is a $90,000 truck, and the lack of communication is not just disappointing—it’s unacceptable. While their service might be decent if you’re paying out of pocket, any service tied to warranty coverage has been nothing but a frustrating and time-consuming experience. The sense of urgency and professionalism seems to vanish the moment it’s not a direct sale. To add insult to injury, they told me the truck would be washed when I picked it up. I show up—it’s filthy. The advisor shrugs it off. Do your job! If RAM Ontario doesn’t have the knowledge or ability to resolve these issues, just admit it. I’d rather stop wasting my time and go straight to RAM corporate or another dealership with actual professionals. Bottom line: avoid this place if you expect real service, real communication, or any level of competence. —Kyle
Absolutely unacceptable warranty service at Jeep,
Absolutely unacceptable warranty service at Jeep, Chrysler, Dodge, RAM, FIAT of Ontario for my brand-new RAM 3500 that’s only 4 months old with less than 1,000 miles on it. Avoid this place if you expect real service, real communication, or any level of competence. I emailed the assistant service manager, service manager, and director on April 16, 2025, regarding unresolved issues—and here we are nine days later, with no reply, no phone call, no accountability. I’ve repeatedly asked for information on the factory specs for the airlift suspension system, which currently causes the truck to sit unevenly from left to right in the rear by anywhere from a ¼ inch to as much as 1 inch—even on level ground with the bed empty. I’ve also received no answers regarding how much the rear suspension should drop when the bed lowering function is activated. I’ve read the owner’s manual, gone through RAM’s official tutorials, and searched all available documentation—none of these sources mention the specs I’m asking for. That’s why I brought these questions to the dealership—and I’m still getting nothing. In addition, this truck has already been in twice for a glitching rearview camera mirror. Both times, I was told a “system relearn” was performed, but the issue still persists—nothing is fixed. I picked the truck up on April 8, and as of April 25, I’ve heard nothing back despite multiple follow-ups. I called on April 11 and was told Brittney was waiting on the shop foreman. It’s now April 25 – still nothing. This is a $90,000 truck, and the lack of communication is not just disappointing—it’s unacceptable. While their service might be decent if you’re paying out of pocket, any service tied to warranty coverage has been nothing but a frustrating and time-consuming experience. The sense of urgency and professionalism seems to vanish the moment it’s not a direct sale. To add insult to injury, they told me the truck would be washed when I picked it up. I show up—it’s filthy. The advisor shrugs it off. Do your job! If RAM Ontario doesn’t have the knowledge or ability to resolve these issues, just admit it. I’d rather stop wasting my time and go straight to RAM corporate or another dealership with actual professionals. Bottom line: avoid this place if you expect real service, real communication, or any level of competence. —Kyle
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- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
Kyle, We appreciate you bringing these concerns to our attention. It's discouraging to see we've fallen short of expectations, which is why we'd like the opportunity to speak with you further and address each of these concerns. At your earliest convenience, please call me at 909-843-6771 or e-mail me at TColucci@jcdontario.com. I hope to speak with you soon. Regards, Tawnee Colucci Service Manager
From start to finish… Excellent service.
From start to finish… Excellent service. I have no need to go anywhere else. Great job
From start to finish… Excellent service.
From start to finish… Excellent service. I have no need to go anywhere else. Great job
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks, Tweety! We’re thrilled to hear you had an excellent experience from start to finish. Your satisfaction means the world to us, and we’re committed to keeping up the great work. We look forward to serving you again! Regards, Kirk Irvine Service Director Kirk@jcdofontario.com
This is a great dealership to work with.
This is a great dealership to work with. This is my 4th vehicle from them. Would definitely recommend
This is a great dealership to work with.
This is a great dealership to work with. This is my 4th vehicle from them. Would definitely recommend
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thanks for the fantastic review! We're thrilled to hear you’ve had such positive experiences with us and appreciate your loyalty. Your recommendation means a lot to our team. Enjoy your new vehicle! Regards, The Jeep Chrysler Dodge FIAT of Ontario Team
It seems that everyone in every department is friendly
It seems that everyone in every department is friendly and helpful. There are closer Ram dealerships to my home,, but I drive extra miles to use this dealership.
It seems that everyone in every department is friendly
It seems that everyone in every department is friendly and helpful. There are closer Ram dealerships to my home,, but I drive extra miles to use this dealership.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We’re thrilled to hear you appreciate our friendly team. Your loyalty means so much to us, and we’re glad you choose to drive the extra miles for your experience. We look forward to serving you again soon! Regards, Kirk Irvine Service Director Kirk@jcdofontario.com
Service department is great!
Service department is great! Took my Nitro in for a recall service- they had it finished within hours.
Service department is great!
Service department is great! Took my Nitro in for a recall service- they had it finished within hours.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for the fantastic feedback! We're thrilled to hear that our service department provided you with quick and efficient care for your Nitro. Your satisfaction is our priority, and we appreciate you taking the time to share your experience! Regards, Kirk Irvine Service Director Kirk@jcdofontario.com
I brought my 2023 Challenger Scat Pack , in for an oil
I brought my 2023 Challenger Scat Pack , in for an oil change.I had an amazing experience with “Sean” ! He explained everything to me, and was Dead on with the completed expected time !
I brought my 2023 Challenger Scat Pack , in for an oil
I brought my 2023 Challenger Scat Pack , in for an oil change.I had an amazing experience with “Sean” ! He explained everything to me, and was Dead on with the completed expected time !
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Thank you, Pablo! We’re thrilled to hear you had an amazing experience with Sean during your oil change. Our team strives for transparency and efficiency, and it’s great to know we hit the mark. We appreciate your feedback and look forward to seeing you again soon! Regards, Kirk Irvine Service Director Kirk@jcdofontario.com
Love this dealership, I drive out of my way because I
Love this dealership, I drive out of my way because I know I’ll get good service everytime.
Love this dealership, I drive out of my way because I
Love this dealership, I drive out of my way because I know I’ll get good service everytime.
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- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thanks for your amazing feedback! We’re thrilled to hear you trust us for great service, no matter the distance. Your support means the world to us! Looking forward to seeing you again soon. Regards, Kirk Irvine Service Director Kirk@jcdofontario.com