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It did take a few days to schedule the work I needed done. Once I took my 2015 Jeep Cherokee service was done. I first talked to Dale. He was polite... and patient with me.
Hi Norman, we enjoy hearing that our team is working hard and our guests are leaving with a smile on their face. Hope to see you again! Regards, Bra...ndon Goodermont Director of Operations bgood@jcdontario.com
My enthusiasm and deep trust in your service department cannot be overstated. Whenever I turn my car in for repair to Kirk and Carl Mills to handle,... I do so with total confidence. Their professionalism gives me a worry-free feeling; I know that my car will be given the absolute best care possible. And to top off this note, I must say that these two competent men always treat me with warm cordiality. Thanks again for the best service available!
Hi Henry, we want nothing but the best for our customers and we're so happy you had such a great service experience with us! We look forward to workin...g with you again! Regards, Brandon Goodermont Director of Operations bgood@jcdontario.com
They always provide great service, it is such a convenience that the service is open till midnight most days so I can drop my car off if I need to and... not have to rush back to pick it up.
Hi Davidm We're happy to see you received prompt and quality service. Thanks for choosing us here and we can't wait to see you at your next service vi...sit. Regards, Brandon Goodermont Director of Operations bgood@jcdontario.com
Best dealer to get your service done. Done in time and good prices. As well as good customer service. I go every 2 months for my service and can’t complain... once.
Hi Rafael, we are so happy to know that you always have a positive service visit! Thank you so much for choosing us and we hope to see you soon! Rega...rds, Brandon Goodermont Director of Operations bgood@jcdontario.com
I do not understand the necessity of setting up appointments if it is really just first come, first serve. Also, it gives you the option to check in online... and drop off the keys, but this facility does not actually support that option. I had an appointment set up for 9 am, and I still had to wait for over 5 hours for routine services. With COVID and social distancing, the shuttle service is much slower. I understand the reason, but it is still frustrating. The last time I had services completed on my car, I waited for over an hour and a half for the shuttle to pick me back up. I was told up to 30 minutes, so that was a lot longer than expected. Even this time, I was told it would be 30-40 minutes to get a ride back to my place, but I waited for almost twice that amount. I learned a while ago to anticipate almost an entire day to get anything done to the car at this location. I feel they should either stick to appointment times and make them priority or scrap that altogether. Service is normally great, and people are friendly, so that is a big plus. The only other comment I have is about my previous car. I had the radio/nav system stop working in my Charger SRT. I took it to the dealership to get it replaced, and the "new" one was a lower-quality system. It did not have the same features, and it already had a lot of saved locations in the navigation. I could not prove it was a used system, but I believe it was. I tried a few times to speak with the rep from the dealership (and even tried calling the gentleman that installed it), and I could not get anyone to call back or answer my questions. I finally spoke to a different rep, and he told me I would need to speak with the person who coordinated the repair. I was so upset about the whole thing that I traded in that car for my Hellcat. BAD EXPERIENCE!!
It's very discouraging to see that you've faced multiple issues here at our service department. You should be receiving 5-star service, which is why I...'d like to discuss the issues you've outlined in this review with you much further. Please contact me when you have an opportunity to speak. I hope to hear from you. Regards, Kirk Irvine Service Director Kirk@jcdofontario.com
Carl is always a hugh help. The repair were done perfectly as usually. With all this COVID Dodge in Ontario has been very professional and kind.
We are thrilled to hear that Carl constantly provides you with such a great visit! We appreciate your feedback and hope to see you again! Regards, Br...andon Goodermont Director of Operations bgood@jcdontario.com
Hello , I went to Jeep of Ontario and the service was AMAZING! Karina was a great Service rep and made sure my first visit to this dealership was perfect!... Her customer service is superb and I will most definitely be returning . Thank you !
Hi Eric, we are ecstatic to see that Karina made sure you left a happy customer! We truly appreciate your feedback and hope to see you again! Regards..., Brandon Goodermont Director of Operations bgood@jcdontario.com
Excellent service and very fast process! I’m so happy with my purchase. Everything was explained to me about the vehicle and how it works. Thank you again... !!
Hi Linda, we're more than happy to hear that your experience was nothing short of stellar. Enjoy your new ride and we can't wait to see you again! Re...gards, Brandon Goodermont Director of Operations bgood@jcdontario.com
Karina was great, she was friendly and helpful let me know what I may need to get done in the future and got me out before the time anticipated
Hi Justin, we can't wait to tell Karina about your review! We appreciate your feedback and can't wait to see you again! Regards, Brandon Goodermont D...irector of Operations bgood@jcdontario.com
Amazing work also fast and on time. Talk to George Mestdian he’s the best.I would recommend this dealership to anyone they are super amazing thank u guys... again.
Hi Esteban, we are so proud to see that George provided you with a 5-star visit! Thank you so much for taking the time to leave this review and we hop...e to see you again! Regards, Brandon Goodermont Director of Operations bgood@jcdontario.com