Reviews
They are the worst took six weeks to fix car and got it
They are the worst took six weeks to fix car and got it back next day the problem started again. They refused to back their work!! Do not go there!!! Beware ! I’m sure they will comment something nice but they can keep that rhetoric and fake concern!!!
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- Overall experience 1.0
- Does not recommend this dealer
- Came in for service or repair
We're discouraged to see that this vehicle issue persists and you've been unhappy with a lack of a resolution. I would like to learn more about this and see what we can do to get this resolved once and for all so you can enjoy driving your vehicle. Please contact me at your earliest convenience. I hope to hear from you. Regards, Kirk Irvine Service Director Kirk@jcdofontario.com
You’ve been contacted and weren’t willing to come to a reasonable viable solution. So stop faking concern on this platform. I hope no one falls for this !!! You all are scammers!
Service was great.
Service was great. Done in a timely manner and I was update throughout the process. I don’t recall the rep’s name but she was very helpful and did an outstanding job. My name is Lee Aitchison so hopefully can you can relate the person who I worked with. Thank you.
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience, Lee. We're proud of our service team for ensuring a 5-star visit, and we can't wait to work with you again! Take care. Regards, Chris Howard General Sales Manager chris@jcdontario.com
Excellent customer service!
Excellent customer service! Kirk , Marisol & their team are always there to help with my car needs .
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you, Marsha! It's a team effort here and we're thrilled you always enjoy your visits with us. We look forward to working with you again soon! Regards, Chris Howard General Sales Manager chris@jcdontario.com
Good Salesman.
Good Salesman. Mr. Ali Barakzai was a pleasure to work with. Sales floor could use more seating area.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your stellar rating and feedback, Mike! We're happy to hear Ali delivered an excellent visit. We look forward to working with you again soon! Regards, Chris Howard General Sales Manager chris@jcdontario.com
The service department is an extreme disappointment.
The service department is an extreme disappointment. I have a 2021 jeep Sahara 4xe .. it has two recalls on it. I made an appointment at 9:30 to bring in my jeep and I was just astounded to hear that they would need to keep my jeep up to two weeks. I have never experienced service like this before I owned a BMW before and when I made an appointment to take my BMW in for service, I would get it back within a day and if they needed to keep it a little bit longer it was a couple of days, but never have I ever been told that I would have to leave my vehicle at the dealership for two weeks before they would actually get to it, please tell me this isn’t real. I will never be taking my vehicle to this dealership to get serviced. I found another dealership in Claremont that said that they would have my car serviced within 2 to 3 days. Beware don’t take your vehicle here.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
We understand your frustration, as we're working our hardest to accommodate our guests in a more timely manner. While I understand you ended up taking your Jeep elsewhere, should you like to discuss this further, please feel free to contact me. Your feedback is greatly appreciated. Regards, Kirk Irvine Service Director Kirk@jcdofontario.com
Been to this dealer twice before and they were always too
Been to this dealer twice before and they were always too busy to get me in. Troy Turner 100% salvaged my opinion of this dealership, got me in and out. I’ll definitely use Ontario Dodge for service as long as Troy is there.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for giving us another chance! It's wonderful to hear Troy went above and beyond to ensure you were taken care of! We look forward to working with you again soon! Regards, Chris Howard General Sales Manager chris@jcdontario.com
My experience with this dealership was amazing.
My experience with this dealership was amazing. They made the process smooth and explained everything to me completely. I will definitely recommend them!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your stars and recommendation. We look forward to delivering another excellent visit soon! Take care. Regards, Chris Howard General Sales Manager chris@jcdontario.com
It was great and quick no problems they had coffee water
It was great and quick no problems they had coffee water I drove from Apple Valley .
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for choosing us! We're pleased to hear our team ensured your visit went smoothly and we look forward to providing you with another stellar visit soon! Regards, Chris Howard General Sales Manager chris@jcdontario.com
If there was ever a wronged made right-it was done by
If there was ever a wronged made right-it was done by Jeep Chrysler Dodge RAM FIAT of Ontario. Dale Sponseller really turned my experience into a positive one and demonstrated what excellent customer service looks like. He alone went above and beyond to ensure that I did not leave and carry a negative experience with me but rather gave me a reason to give testimony to his human kindness, customer service and dedication to his position. I can tell everyone I know with a Jeep, Chrysler, Dodge or FIAT that Ontario is the place to go. Customer Service means everything to me and evidently it does to Dale as well. His kindness is truly appreciated by the Watson family. Michelle Watson
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for giving us the chance to make it right, Michelle. We strive to deliver an honest, quality experience, and we're so proud of Dale for ensuring you drove home a happy customer. Regards, Chris Howard General Sales Manager chris@jcdontario.com
Dale the service Manager and Brian the Transmission
Dale the service Manager and Brian the Transmission technician were helpful and fixed my transmission perfectly. They both distinguished themselves by exceeding the highest expectations for customer service. In my opinion, they should be commended. Thank you!
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for your excellent rating and recommendation! Our team works hard to deliver high-quality service and we're happy to hear Brian and Dale delivered. We hope your vehicle is running like new & if there's anything else we can assist with, please let us know. Until next time! Regards, Chris Howard General Sales Manager chris@jcdontario.com
Chris, I definitely will be back to service my four (4) Dodge Challengers and purchase parts. Thank you again. Eric Conway