Jeep Chrysler Dodge RAM of Ontario

They did a great job despite how many cars they had, fast and got me a rental for a good price.will be taking my cars from now on.

We have done a lot of business with Ontario Dodge and Romero Mazda/Hyundai over the years and always had a good experience until now. My husband and I purchased a 2019 Dodge Challenger on 7/25 and we were told there was no way they could "remove" the $999 Vehicle recovery system (GPS tracker) and $999 permaplate from the car since the "first coat" was already applied and it HAD to be included as part of the deal. This was not listed on the window sticker and I know the car had been on the lot since October 2018 so they were anxious to sell it and lucky for us it had all the features we wanted. We had a totaled out car accident with our 2017 Dodge Challenger and were needing to purchase a replacement that night so we were under great pressure and very relucantly and under duress agreed to the dealer add ons so we could close the deal and go home. I am not happy we paid for these addtional items and now feel even more swindeled knowing the items were not actually pre-installed and we were lied to in order for the dealership to recoup some losses. Since we were not given any details about the Permaplate and Star shield vehicle recovery I wanted to know for sure they were installed and understand exactly what was included. After calling the sales rep to inquire he had someone set up an appointment to have the 2nd permaplate coat applied and said they needed the car for the entire day, which we did on August 5th. Recently I tried to use the warranty for hard water spots on our brand new car and was told the warranty was not registered and it was now past the 30 days the dealership had to send them the money. I would think with this level of paint protection there would not be water stains on the car that have remained despite taking it for a detailed hand wash so I can't even say for sure they put the permaplate on the car and maybe just pocketed our money. Fortunately I have a contract showing what we paid the dealer and will contiue to followup and have opened a claim with Permaplate. I had also called Starshield to find out how to activate the GPS tracking and they told us it was not registered and we need to contact the dealership. When they "applied" the 2nd permaplate on August 5th (or so they say) I asked about the GPS and they said the tracking device in the car was not functioning so they changed it out with another one. Sounds to me like they got caught charging for items that were not actually installed that we paid for in good faith when we drove off the lot. I have searched online and asked others about these two add ons and no one knows much about them so I am doubting they make EVERYONE pay for them on all the vehicles they sell and that their hands were tied as we were told. I am VERY disappointed in Ontario Dodge. I also had an issue with the passenger seatbelt randomly severly retracting with slight seat movements when driving normally. The service department said this was a correct function of the car and did not seem to understand the severity of the issue. The only way to release it was to unbuckle the belt and let it retract fully and try again. I found a work around to remove the seatbelt from the seatbelt guide on the seat itself but the angle may not be in the safest position. The service department never followed up with replacing it as promised and basically discounted my concern. Our 2017 did not have this issue so I doubt it is normal operation and I am assuming there is a problem somewhere with the mechinsm in the door.

Customer since 2012. Brittney has been my service advisor from the start. Great attitude and will go the extra steps to make sure that I'm satisfied with all service and repairs needed. Service department is busy... But to me this means they do great work..

Carl Mills is an amazing service advisor! He went above and beyond to help me when my fiat needed a new engine. He was super sweet and had my best interests in mind. He also let me know I could call him whenever I had problems with my car and or needed my car serviced. Kurt Irvine was also very helpful and assured my problem was resolved as soon as possible. They are both outstanding and I look forward to continuing to see them for any future services on my fiat.

Been primary service organization for my chrysler products. Always professional in approach and true to word. Servive advisor Carl Mills has been taking care of me for years and he is a major reason for my going to this service center.

Devlin was very attentive, gave constant updates, and got me out of there well before the time promised to me in the beginning. He hooked me up with a great deal on an oil change, even though I did not purchase my vehicle from them. If the sales team is even half as pleasant to deal with, then this will be where I purchase my next Dodge or Jeep from.

Pulled in for a simple oil change. 4 hour wait. Service dept has been declining over the past few years. Seems like their volume is increasing and staff is decreasing. Don't even go in at night because all you here is the guy that does that only works during the day.

For being at the dealer with no appointment, on a crazy, busy Day, Devlin took his time to attend me back and forth updating me on how much longer I was going to wait! THA K YOU DEVLIN you did an amazing job!! And the dealer too off course 😍

Professionalism, Friendly. In my 50 plus years of car ownership and dealing with car repairs, dealers etc. This the BEST SERVICE, BUYING etc. I have ever had!

Helped by Staff name Devlin excellent service, friendly support, he doesn’t keep you wait and disappear, he is doing one thing at a time very efficient, highly recommend